Companies erroneously spend too much time looking for the correct skills and knowledge for the job and paying little or no attention to attitudes and behaviors necessary to a candidate perform at a high level. The fact is that most involuntary terminations occur because of improper attitudes and behaviors.The best way to hire the correct candidate is to see into the future and see how that candidate will pe..
Collaborative Conversations, Building Trusting Relationships, and Increasing Engagement and Performance
Building trust and strong cohesive relationships in the workplace is critical for a number of reasons. Organizations that have a high level of trust in the workplace have higher productivity, greater engagement, and retention of staff.Trust is an essential element in team building, as it results in a sense of safety and security among employees. Employees who trust each other, as well as their leaders, crea..
In a workplace, problems are solved all day long and interpersonal conflicts should be just another problem to be solved. However, it’s always easier to solve problems regarding things. But the people side of problems is usually trickier and in actuality, it’s highly unlikely that any problem solved in the workplace doesn’t have a people element to it. Some people like to say nothing in business is personal..
Accountability, with engagement, equals profitability. When everyone gets that they are the customer/patient experience, no matter what their function or degree of contact with the client is, they will connect at an accelerated level that will differentiate you from your competition.This fast-paced session will show you how to fully engage, influence and empower your front-line staff on how to successf..
A critical workplace incident can be a devastating experience. Such incidents impact productivity, teamwork, morale, as well as the personal lives of employees. While it is the hope that no such incident occurs in your work environment, it’s an unfortunate rare reality in just about every industry. When these incidents do occur, the employer, manager and employee response can be irregular and adverse. This ..
It covers all aspects of harassment, abusive behaviour, bullying and discrimination in the workplace. There are many examples of subtle abuses as well as discussion about the more obvious ones. Today’s climate, thanks in part to the #Me-too movement will also be discussed. Participants will learn about Quid Pro Quo and the meaning of hostile work environment. We will bust some common myths and offer remedie..
Diversity and inclusion are hot topics in organizational design and development but are often misunderstood. This course will guide participants through the basic tenants of diversity and inclusion in practice.We will discuss the difference between diversity and inclusion, the differences in inequality and equity, conscience and unconscience bias, and areas of potential growth. Participants will leave with ..
Onboarding is a topic often talked about but never done the right way. Many confuse Onboarding with New Hire Orientation. Although New Hire orientation is necessary, Onboarding is an important ingredient in retaining employees.Many organization that utilizes Onboarding still find it very difficult to retain employees. In this session, participants will learn how important it is to engage a multi-generations..
Is your inbox overflowing with e-mails requiring your immediate attention? Are you frazzled because of the time frame required to finish a project? Are you fed up with the copier always breaking down just when you are the one who needs it? Do you have too many direct reports to support? Do you have to report to more than one boss? Do any of these issues sound familiar? Let’s face it, chaos is the new norm f..
Many companies are under pressure to increase pay levels at the lowest levels in the organization. Activists and politicians alike are encouraging companies to take action. Recently in the news, we saw Amazon make the move by increasing the minimum wage to $15 per hour for its US employees. How can smaller companies compete without sacrificing profitability?The answer is found in the balance bet..
When the calendar turned to January 1, 2011, the first wave of “baby boomers” turned 65 years old. This is normal retirement age. Today due to the nature of the economy they are not retiring. More and more want or need to stay in the workforce. Ten thousand baby boomers will turn age 65 every day for the next 17 years. Even with the desire to stay at work so strong, baby boomers are exiting the workforce in..
Current and future labor shortage will continue to drag down your company’s growth, performance, and profitability. What do great managers know that average managers do not when it comes to employee training, retention, and motivation? Experience has shown that implementing a solid employee development process, which includes industry best practices, can drive productivity up by almost 40%, at little cost. ..
To gain the Peace of Mind – knowing that all of your I-9’s are correct, you are using the most up to date form and no penalties will be issued in the event of an ICE audit. With over 17 years in business, the presenter has conducted hundreds of I-9 audits. Of those, one organization was 100% correct. That’s a very low percentage rate. Compliance is not difficult if you know what you are doing.Areas CoveredL..
In Fiscal Year 2017, The Equal Employment Opportunity Commission received 84,254 discrimination cases. Think about it, we have 200 work days a year – so this equates to over 400 a day and 52 every hour. Sheer numbers indicate that it’s just a matter of time before a discrimination charge crosses your desk. Get the information you need NOW to be prepared.Your first reaction to receiving a charge of discrimin..
What’s the best way to avoid expensive and time-consuming payroll errors? Why, avoid them, of course! In this webinar, you’ll learn tips and methods to verify all your payroll variables before you commit a final payroll to your IT team or your outside processor!You’ll learn: how to create the most efficient checklists for your pre-processing checks; the best way to create your calendar for a full year..