Active Shooters: Ready or Not?
: Joe Rosner
Recorded Webinar
Active shooting events are rare, but since the consequences, when they happen, are catastrophic it is vital to implement common-sense measures to prevent them and prepare to react quickly and effectively when they do happen. This webinar will provide strategies, tactics, and techniques for the prevention, recognizing warning signs of possible shooters and effective actions to take if a shooting occurs. This.....
Change Management: The Four Key Skills and Four Key Steps for Leading Change
: Marcia Zidle
Recorded Webinar
Due to the increased pressure to respond to change quickly, and the changing dynamics of the workforce, human resource professionals as well as line and project managers must also wear the hat of change agents – leading the way to make change work – to be effective and productive and cost-effective. Managing change in a fast-changing environment is increasingly the situation in which most organizations now .....
Cold Calling Strategies, Tactics and Techniques
: Joe Rosner
Recorded Webinar
Building your cold calling skills will enable you to:Gain an advantage over the competition.Find new business opportunities.Become an indispensable employee who gets new business.Compete with existing vendors for lucrative customers.Establish rewarding relationships and gain respect.Become an entrepreneur.Cold calling ability allows you to determine and take control of your own future.You may have been told.....
Customer Service Excellence: Building Service Champions in Your Company
: Marcia Zidle
Recorded Webinar
All planes are the same in the air. It is the people, primarily the front line, who interact with the passengers, which make the real difference. The way we think about service has changed. Who is responsible for service, how we achieve it and what service means are all being redefined. Leaders now recognize that responsibility for service does not reside in just the customer service department. It resides .....
Effective Communication for Engineers and Scientists
: Jamie Cleaver
Recorded Webinar
This 60-minute webinar is intended for anyone who, like the trainer, has a technical background. We will look at the benefits of effective communication, the underlying principles, and how they might be successfully applied in a range of typical situations. The overall aim is to help scientists and engineers identify the aspects of communication that they currently do well, and aspects that they can usefull.....
Emotional Intelligence (EQ): It's More Important For Success Than Your IQ!
: Marcia Zidle
Recorded Webinar
Emotionally intelligent managers, supervisors and professional staff are your greatest assets. They solve problems, resolve conflict and build teamwork. Researchers and business experts agree that people with high emotional intelligence (EQ) are consistently the top performers in their organizations. They’re more resilient and flexible when things get tough, and are held in the highest regard by their bosse.....
Form I-9 Compliance Issues Every Employer Needs to Know
: Patricia A Bollman
Recorded Webinar
Identifying for employers compliance issues which they need to address in order to be in the best possible position to defend an I-9 audit by Immigration & Customs Enforcement (“ICE”). Form I-9 compliance goes beyond just filling out the form. It requires that every business have Form I-9 Policies and Procedures in place that cover topics such as properly making corrections on a Form I-9, storage of For.....
How Can Companies with Multi-State Employees Ensure Compliance for State Regulations
: Margie Faulk
Recorded Webinar
Many companies have challenges keep track and keeping up with all the workplace laws and regulations that impact companies with more than 20 employees when they are in one state. Think of the challenges when the company has locations in multiple states and even across International locations. Companies are at risk for several workplace laws that can impact many parts of an organization. From staffing, hirin.....
How To Properly Complete the NEW Form I-9
: Patricia A Bollman
Recorded Webinar
The United States Citizenship and Immigration Services (“USCIS”) released a newly revised Employment Verification Form, Form I-9 on November 14, 2016. Employers are required to use the Form I-9 to verify the identity and employment authorization eligibility of their employees. The new Form I-9 will become mandatory on January 22, 2017.The new Form I-9 contains many changes – it is now 3 pages long with an a.....
HR Workplace Compliance Overview for Managers & Supervisors
: Margie Faulk
Recorded Webinar
Have All Your Managers be Aware of all the Compliance Risks and How to Mitigate them! This Compliance Training will save your company over $300,000 in potential fines, violation and court settlements. Can you see how you can mitigate risk when you train your Managers? Can you afford to lose $300,000 plus?How many Managers and Supervisors are training to be managers or leaders? Many Managers are promoted bec.....
International Visa's and 2017 Updates and How they Affect Employers
: Dayna Ruem
Recorded Webinar
The United States Citizenship and Immigration Service has made several updates in regards to International work visa’s and how employers handle them. The form I-9 and E-verify to Employment eligibility. This webinar will give the participant all the recent updates that went into effect as of January of 2017 and how to implement those changes. The difference between employment concerns and payroll taxation w.....
Management, Legal and Contractual Perspectives of Managing Remote/Virtual and Telecommuter Workers
: Susan Strauss
Recorded Webinar
More and more organizations are “going virtual,” whether it is an employee who telecommutes, a team of workers in another country, or simply an employee who extends her or his workday by checking e-mail or downloading a document from Dropbox that connects to their phone, iPad, or home computer. Approximately 80% of U. S. workers continue to do business remotely after normal work hours. More and more organiz.....
Managers Should Consider “Vicarious Liability”, When Conducting Disciplinary Actions!
: Margie Faulk
Recorded Webinar
How many times have managers/supervisors made decisions you as a business owner or company leadership wished they didn’t? The law is clear on what behaviors from managers are a risk of “Vicarious Liability”. This term has many implications for employers, employees, and managers. In fact, the Equal Employment Opportunity Commission (EEOC) has included managers who employees allege harassed them on any of the.....
Managing Through Chaos: Tools, Tips and Techniques to Set Priorities and Make Effective Decisions Under Pressure
: Chris Devany
Recorded Webinar
This highly interactive Webinar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work environment. You’ll learn practical techniques for making structured decisions—even under pressure—to earn buy-in from bosses, coworkers and customers. In a workshop environment, you will participate in valuable exercises utilizing real-world case s.....
Meeting Management: Stop Wasting Time; Start Getting Work Done and Even Have Some Fun
: Marcia Zidle
Recorded Webinar
Ask managers what part of their job they find most taxing and tedious and the answer is sure to come in a loud and unanimous voice – Meetings. Too many, too often with too few results. Nothing seemed to get accomplished; the agenda was unclear; people were late…or didn’t even show up.Let’s face it. Meetings have a bad reputation; they are time wasters. The best you can hope for is to get through them. Right.....