Sales And Customer Service Coaching
Customer Relationship Management: Mastering Profitable Relationships
Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
Customer Relationship Management: Strategic Methods to Manage Relationships
Today, software tools are used to manage the "mechanics" of customer relationship. However, you cannot rely on software to manage your relationships with customers. This is the human interaction which must take place. Acquiring the right customers in the first place and then discovering their ever-changing needs goes far beyond interacting with a screen. Successful organizations, spend time talking with cus..
Added Value Negotiating: Building Balanced Deals
As a training topic, negotiation skills often create anxiety for the participants. If they have experienced a typical “I Win-You Lose” negotiation seminar, then those feelings are usually based on not wanting to have to do battle with a fellow participant just to learn or improve negotiation skills.The five-step Added Value Negotiating (AVN) method presented in this webinar is about the mutual search for va..
Analytical Techniques For Enhancing Supply Management Performance
Supply Management is about buying the right thing, at the right time, at the right quality, at the right price, from the right supplier, in the right way. In order to do these steps “right” requires skillsets in many analytical techniques. This webinar covers some of the basic analytics that purchasing and contract personnel use to obtain maximum value for their organizations. Show how Purchasing Savin..
Closing Without “Closing”
The days of the “Hard Close” and manipulating people with sales tactics and tricks are over. Most salespeople and business owners use language that is overrated, antagonistic, and antiquated. 90% of salespeople talk too much, don’t listen enough, and are constantly in pitch mode instead of solution mode, which is why they struggle with sales. In this strategic webinar, you’ll learn how to create an environm..
Cold Calling Strategies, Tactics and Techniques
Building your cold calling skills will enable you to:Gain an advantage over the competition.Find new business opportunities.Become an indispensable employee who gets new business.Compete with existing vendors for lucrative customers.Establish rewarding relationships and gain respect.Become an entrepreneur.Cold calling ability allows you to determine and take control of your own future.You may have been told..
Cost Analysis in Purchasing
Managing and reducing cost continues to be one of the primary focal points of business and governments today. In many organizations, more than half of the total revenue is spent on goods and services—everything from raw material to overnight mail.Maintaining a competitive position and even survival will depend on the organization's ability to use all of the continuous improvement strategies which have been ..
Cost of Goods Sold - Inventory, Write-Downs, Valuations and More
This webinar is the deepest dive into the cost of goods so yet. We will be looking at all the major issues involved in determining the cost of goods sold such as IRC 263A UNICAP rules, and inventory valuations. We will also look at the new change of accounting methods available under the Tax Cuts and Jobs Act along with different accounting methods people can use that related to Cost of Goods Sold in order ..
Drafting Contracts for Procurement Professionals
How to Write Contracts for Procurement Professionals. Many times, procurement professionals are required to draft or review contracts while not being a contract specialist. At the end of a procurement award process, the next step is to draft a contract with the vendor. This contract will determine whether the vendor is controlled by the terms of the contract or are able to avoid being responsible. This prog..
Effective Communication for Engineers and Scientists
This 60-minute webinar is intended for anyone who, like the trainer, has a technical background. We will look at the benefits of effective communication, the underlying principles, and how they might be successfully applied in a range of typical situations. The overall aim is to help scientists and engineers identify the aspects of communication that they currently do well, and aspects that they can usefull..
Effective Inventory Management
Inventory management is one of the key pillars of a successful business. While this statement would seem to go without saying, in real life effective inventory management is a very difficult objective because of all of the moving parts. Simply put, a robust and collaborative extended supply chain is required to meet the changing demands of this marketplace.Effective inventory management requires that global..
Handling Difficult Customer Behaviours
Dealing with difficult customers can be stressful, anxiety-ridden and can have an adverse effect your entire day, week, year! When we lack the proper tools to overcome difficult customer behavior, it can negatively impact our bottom line not to mention our professional and personal lives. In this course, you will be provided with the tools to handle difficult customer challenges with skill and ease.Learning..
How to Administer Vendor Assessments
A Responsibility Check should be done before an award or contract is made to a vendor. This process will help ensure that a vendor is capable and reliable. Participants will learn how to Document an Assessment Review. They will learn ways to do Customization for vendor Types. Attendees will be able to understand what a Verification Check List is and how to create and use one. In addition, they will be given..
How to Become an Influential & Empowered Leader – With or Without a Title
With shifting corporate cultures requiring change management expertise, this webinar focuses on the mindsets, practices and emotional intelligence of the leader or aspiring leader. Discover not only how to facilitate and empower positive change, but how to start by becoming the “changed one” yourself.Stringent notions of management and top-down pyramid corporate structures are constantly being challenged. D..
Laser-Focused Selling
Laser-focused selling is about becoming smarter in your targeting and in the steps in the sales cycle, so you get better results. Many sales professionals and entrepreneurs look at the landscape of prospects far more broadly than they should, seeing everyone as a prospect. In doing so, they weaken their ability to focus on their very best prospects. There’s nothing like landing clients who are an ideal fit ..