Sales And Customer Service Coaching
This 60-minute webinar is intended for anyone who, like the trainer, has a technical background. We will look at the benefits of effective communication, the underlying principles, and how they might be successfully applied in a range of typical situations. The overall aim is to help scientists and engineers identify the aspects of communication that they currently do well, and aspects that they can usefull..
Are you in “sales”? Even if the word ‘sales” aren’t in your job title you, and everyone else, in business sells something. Jobs in customer service, accounting, delivery, and operations, or any other job with customer contact, will have opportunities to retain customers, help discover additional products and services or to continue on as a customer with every contact. Or you may have exclusively internal cu..
Do you need to get more done in less time? Have you been to time management training that did not deliver the results you wanted? Have you had Microsoft Outlook training from the IT department but you’re not sure how to use the features they showed you in a productive way? Now there’s a practical, proven solution to every one of these issues. This webinar, Get More Done in Less Time with Microsoft..
With shifting corporate cultures requiring change management expertise, this webinar focuses on the mindsets, practices and emotional intelligence of the leader or aspiring leader. Discover not only how to facilitate and empower positive change, but how to start by becoming the “changed one” yourself.Stringent notions of management and top-down pyramid corporate structures are constantly being challenged. D..
Smarter Time Management helps participants learn how to organize their time, mind, spaces and information. Without awareness of new, smarter time management practices, many people will find themselves in a perpetual state of overload, chaos, clutter, and stress... all of which are counter-productive.Learning ObjectivesLearn how to add time to your day/weekLearn best practices for scheduling and prioritizing..
What if you could leave the office on time every night with a calm feeling that you are in control of your tasks and deadlines, leaving you space for your personal life?You can leave work on time if you attend this webinar, internalize the principles taught and augment the way you use Microsoft Outlook by using the time management features that will be demonstrated. Attend and learn how to pack your day wit..
Anything new introduced into your schedule has the potential to slow down your productivity. This is disconcerting to individuals who have the producer’s mindset and makes them shy away from the new, impairing their movement into the future. In the case of the complex Microsoft Outlook software, time spent learning how to use it pays huge dividends in productivity, even when upgrading from one version to a ..
Your message may be a very important one but if no one is willing to listen, its value will be lost. Effective Communication is a commonly used phrase; wherein, effective basically means being successful in what you are trying to accomplish. While you have been successful in sharing the information, it is important that what has been shared is understood and meaningful. Less than 10% of what you say is part..
Government regulations are always in a stay of change and it is important for companies to be aware of those changes as well as current regulations on export procedures and documentation to be compliant and avoid penalties.This webinar will assist U.S. companies who export commercial shipments around the world by providing most current information on: Export procedures & regulations required..
Are you one of those people who regularly sign up for time management seminars but you still can’t get a handle on all your projects and tasks? Then sign up for this webinar and get real help, not theory.Effective time management demands that you understand time management principles AND have a tool to implement those principles, this webinar combines both. You are given fundamental time management principl..
How to Build and Execute a Lead Development/ Prospecting Process to increase quality leads to your organization. This webinar will detail the process required to take an inquiry and get it to a Sales Accepted Lead. We will also focus on how to increase the number of inquiries through content marketing, social selling, and referral generation.Prospecting for Quality Leads/ Social selling/ Referral generation..
Dealing with difficult customers can be stressful, anxiety-ridden and can have an adverse effect your entire day, week, year! When we lack the proper tools to overcome difficult customer behavior, it can negatively impact our bottom line not to mention our professional and personal lives. In this course, you will be provided with the tools to handle difficult customer challenges with skill and ease.Learning..
Over the years people have been lulled into believing that doing a presentation simply means preparing a PowerPoint filled with bulleted slides and then reading through them for the audience. Everyone that has sat through one of these presentations knows that they are boring and hardly anyone can remember what was said during the presentation. That is NOT how it was meant to be.This course will give you bas..
Your elevator pitch is an invitation to get to know you, what you do and to discover any possible connections. Sadly, most people, whether a novice employee, a beginning entrepreneur, or a seasoned corporate executive, do not know how to present themselves well and are losing prospective clients and relationships as a result. Don’t be “most people;” understand how to make the most of those first important o..
US Customs law dates back to 1879 and was far less burdensome, legally, on the US importer until 1993. Under current law, the US Customs Modernization Act, the US Importer is now mainly responsible for adherence to all US Customs laws and regulations. While Customs calls it a “shared responsibility”, the burden is on the importer to “exercise reasonable care”. In this session, we’ll discuss the basics of a ..