CPE Courses
Customer Relationship Management: Mastering Profitable Relationships
Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
Everything About the W-4 Form You Need to Know
On May 31, 2019, the IRS released a draft of the 2020 W-4 form for the payroll and tax community to review. This webinar will prepare the payroll professional to understand the changes to the Form W-4 for 2020 and to review the recently released final of the 2020 W-4 Form. Before changes, the Form W-4 was a critical form that all companies have to obtain from employees and has had special processing require..
Salary History Bans: The Next Pay Equity Frontier in 2022
It’s the job interview question you’d love to dodge: What’s your current, or most recent, salary? A low Figure could limit your starting pay. I high number might make you seem too expensive. Now, several states and cities are banning the question as part of efforts to ensure pay equity for women and minorities, but some companies say the new laws represent yet another intrusion into their businesses.It is o..
10 Essential Team Needs As We Move Past Crisis and Business Disruption
Many of our teams were having difficulty coping with stress and were facing burnout and mental health challenges long before COVID-19 came along. Through COVID-19 we are seeing that their stress is heightened even further, and our teams and colleagues will continue to be at risk. Research shows that failing to meet the essential needs of your team will result in burnout, mental health challenges, increased ..
Employee Monitoring in 2022: The High Tech Tools vs The Legal Rules
This program will discuss the various scalable options for employee monitoring, including tools for on-location time tracking, biometric collection for information security, and remote access monitoring tools. Many of these tools attach to programs you probably already use, such as Google®, Microsoft Teams® and many other popular apps. This program also will explore the legal issues that arise with th..
Improving Organizational Performance Through Enhanced Employee Engagement
Businesses today are striving to generate greater productivity, quality, customer satisfaction and profitability with fewer employees. And employee engagement is a proven method for doing just that. Engaged employees:Expend discretionary effort doing more than they are askedAre motivated toward the organization’s successWork the hardest, stay the longest and perform to their capabilitiesEmployee Engagement ..
Diversity in the Workplace - Avoiding Unconscious Bias
Creating a positive culture of acceptance and inclusion includes understanding how to tap into the hidden power of employee's differences and create a work environment where everyone thrives. Diversity can be the root of conflict in the workplace if not managed and when conflicts go unresolved, animosity and distrust can build up on teams.Diverse organizations and teams can yield innovative results, however..
Essentials for Documenting Investigations: HR and Management’s Responsibility to Minimize Liability
As the saying goes - If it isn’t documented, it didn’t happen! Documentation is essential for many legal issues, disputes, audits, meetings, and decision making, to name a few. Perhaps nowhere is it more critical than when documenting your investigation. Your documentation memoralizes the entire investigation, it minimizes confusion, corroborates stories and evidence, demonstrates patterns of behavior and s..
Communication, Bias and Team Conflict During Crisis
Interpersonal communication skills are essential workplace skills. Communication - how what, and when can be a significant hurdle to convey during stressful times, and even more critical during chaos, crisis, and uncertainty. How do you ensure that you are delivering your key messages in a way that can be heard and understood by your team as you move forward through these uncertain times?Interpersonal commu..
Defensive Driving Best Practices for the Non-DOT Fleet
Practically every person in the US will either drive a vehicle or be a passenger in one at some point. Usually this is a Daily Exposure. In order to maximize the safety elements associated with this ‘exposure’, It is pretty much staring us in the face that we learn at least the basic safety metrics associated with all things automotive. This includes such things as hiking, walking the dog, bike riding, driv..
Utilizing HR Metrics to Illustrate And Enhance Human Resource's Contribution
Human Resource Departments have traditionally been concerned with the processing of transactions and administrative functions often with little or no objective data to provide them feedback on:The effectiveness of their HR processes or The contribution that these processes are making to the organization’s business strategyHowever, many senior corporate executives are no longer satisfied with this scenario –..
Virtual Teams: Managing Your Entire Team Remotely
Before the Coronavirus (COVID-19) appeared, has your workforce been largely office-based? Is this the first time you and your team have been working 100% virtually? If so, then this Webinar is for you! As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations...
Harassment, Bullying, Gossip, Confrontational and Disruptive Behavior: A Manager’s Guide on How to Detox and Neutralize a Negative Workplace
Whatever you call it, bullying, harassment, and gossip, it all matters to you if you have bad attitudes, jealousy and disruptive behavior that sabotages your organizations teamwork, employee morale, lowers self-esteem and reduces productivity and undermines your reputation in the community. When toxic behavior infects a department, managers may be tempted to ignore it or give in, the wrong thing to do, but ..
The New 80-20: Drug Testing and the Laws on Marijuana
This program will cover what you need to include for drug testing, why you need drug testing information, the significance of drug testing under SAMHSA, distinctions in testing that can emerge, and what you need to include in our handbook, as well as other critical issues in drug testing for prescriptions, interactions, and other hot testing issues. Areas CoveredGeneral understanding of the impo..
What HR Must Know About Protecting Confidential Information
There is no doubt that people on the outside and inside of your company are looking to access critical confidential information. Failure to protect this information can result in lost customers, regulatory fines, lawsuits, brand damage, and more.HR professionals and other managers are privy to salaries, financial information, health insurance information, social security numbers, and other sensitive employe..