Speaker Profile
AUDREY HALPERN
Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey is currently a faculty member of the American Management Association where she trains communication skills.
Being Assertive - How to say No Without Getting Fired
It sounds obvious and it is obvious; if you do not want to do something, just say ‘No’. However, you may find ‘No’ to be the hardest word to say. This is generally due to a fear of the response you might receive. Contrary to what you may think, when you exercise that right appropriately, people become more respectful of you and your time. In the long run, learning to say ‘No’ helps you to avoid ..
Employee Engagement to Attract and Retain Talent
Whenever your employees don’t feel engaged at work, you run the risk of losing them. How can you retain top talent if they don’t feel a connection? The benefits of an engaged workforce are many, and go way beyond the bottom line. Engaged workers are happier and healthier, have a sense of purpose, and lead more fulfilling lives. Creating a healthy culture is everyone’s responsibility. This one-hour webinar p..
Strategies for Managing (and Minimizing) Interruptions in the Workplace
Handling a wide variety of tasks you often have limited time to complete your work due to frequent interruptions. These interruptions can break your train of thought and slow your work pace. It's critical to stay focused, not just for your own priorities but for those of the company as well. Interruptions at the workplace are estimated to cost businesses in the U.S. over half a trillion dollars each year.An..
BEST SELLER - Business Writing for Results
Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear & effective emails.The way you write and respond to emails and other docume..
BEST SELLER - Cross Cultural Collaboration for Effective Teams
Global teams demand special attention to differences in culture, communication barriers, and inherent trust existing among the team members. A lack of cultural awareness in a multicultural environment can create a sense of division among workers. Workers can develop cliques that make it hard to create a sense of teamwork and unity. Instead, the "us" versus "them" mentality that can develop from a lack of cu..
BEST SELLER - Transition to Supervisor or Manager … Now What
Doing the work is one thing and now supervising others or managing others are new challenges, which will be much easier if you understand the new expectations that people have of you. There are new people and communication skills that you will need in order to get the work done through others and manage stakeholder expectationsLearning ObjectivesUnderstanding your new roleRecognize the 10 most common pitfal..
Attitude is Everything
It can be difficult to maintain a positive attitude when dealing with stressful situations and pressing deadlines, but choosing to do so can play a big role in career success and stress reduction.Attitude, whether it is positive or negative, can be contagious. A positive one motivates others, reduces stress, increases quality and productivity, creates teamwork and encourages creative thinking. Your team mem..
Managing Multiple Priorities
In a perfect work day, we would all like to be as productive as possible. From the minute we sit at the desk with a coffee in hand to the moment that 5 o’clock shadow hits our face, productivity would be non-stop. But since we do not live in a perfect world, interruptions, clashes, and hiccups happen which can prevent us from accomplishing everything that needs to get done.Areas Covered Effective vs Efficie..
Addressing Odors and Hygiene Problems in the Workplace: Legal and Practical Tips and Traps
Few situations are as uncomfortable for an employer as dealing with workplace hygiene issues. Poor hygiene can have a negative effect on clients, customers, and co-workers. It is important for an employer to respond appropriately when presented with these situations.Good hygiene practices in the workplace are vital for every worker, in any business. And it’s not only about making the right impression, that’..
Assertive Communication for Introverts - Speak up! How to be Heard at Work
The ultimate definition of assertiveness is being able to express your thoughts and feelings clearly while being considerate of the other person’s needs. Many introverts have great difficulty articulating their needs and desires because they aren’t clear on what they are. In order to be heard over the noise, you have to first trust in the fact that you have something valuable to contribute to the conversati..
Business Writing Email Revising, Editing and Proofreading
Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear and effective emails.Learning ObjectivesEmail - Email etiquetteWrit..
Critical Thinking and Problem Solving Skills for Business Challenges
Every day at work, leaders are faced with many issues when making decisions. Some of our problems are big and complicated, while others may be more easily solved. There is no shortage of challenges and issues that can arise on the job. Critical thinking and problem-solving are two essential skills that leaders need to have. Critical thinking refers to the ability to use knowledge, facts, and data to effecti..
Cross Culture/Cross Gender Communication
This program examines the concept of communication and the challenge of communicating with people who have different cultural and/or gender backgrounds and experiences. We look at communication in relation to gender as well as culture and explore how various communication issues can affect the workplace.Participants consider what communication is and what it's not, what makes it work, and what hinders it. T..
Developing Civility and Professionalism at Work
The reality is: that rudeness is an epidemic costing the industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, is losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this webinar introduces the concept of civility, its importance to a company, as ..
Foundational Skills for Transition to Supervisor or Manager
There are some basics that you will need in order to lay the foundation for your new role. Building new and effective key relationships is one essential skill as is learning how to increase your personal effectiveness, and developing the employees who you supervise or manage to achieve company goals.Areas Covered Understanding your new roleRecognize the 10 most common pitfalls to avoidSetting ExpectationsSu..