Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey is currently a faculty member of the American Management Association where she trains communication skills.
The importance and significance of a professional image should not be underestimated. Professional image is the image that one projects about themselves based upon appearance and reputation. Image can be conveyed as professional by the way that you dress, the way you speak, the way you respond to others, and the way that others speak about you.Your professional image is one thing that you have the most abil..
Prioritization is a process that successful leaders use to assure that they are focused on the right things. If you don’t respect your time, then why would anyone else? The art of saying “no” gives you more control of your time, and who wouldn’t want?Areas CoveredIdentify and overcome your time banditsPrioritize your to-do list from urgent to unimportant in order to complete the critical tasks firstSchedule..
Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear & effective emails.The way you write and respond to emails and other docume..
Global teams demand special attention to differences in culture, communication barriers, and inherent trust existing among the team members. A lack of cultural awareness in a multicultural environment can create a sense of division among workers. Workers can develop cliques that make it hard to create a sense of teamwork and unity. Instead, the "us" versus "them" mentality that can develop from a lack of cu..
Doing the work is one thing and now supervising others or managing others are new challenges, which will be much easier if you understand the new expectations that people have of you. There are new people and communication skills that you will need in order to get the work done through others and manage stakeholder expectationsLearning ObjectivesUnderstanding your new roleRecognize the 10 most common pitfal..
It can be difficult to maintain a positive attitude when dealing with stressful situations and pressing deadlines, but choosing to do so can play a big role in career success and stress reduction.Attitude, whether it is positive or negative, can be contagious. A positive one motivates others, reduces stress, increases quality and productivity, creates teamwork and encourages creative thinking. Your team mem..
In a perfect work day, we would all like to be as productive as possible. From the minute we sit at the desk with a coffee in hand to the moment that 5 o’clock shadow hits our face, productivity would be non-stop. But since we do not live in a perfect world, interruptions, clashes, and hiccups happen which can prevent us from accomplishing everything that needs to get done.Areas Covered Effective vs Efficie..
Few situations are as uncomfortable for an employer as dealing with workplace hygiene issues. Poor hygiene can have a negative effect on clients, customers, and co-workers. It is important for an employer to respond appropriately when presented with these situations.Good hygiene practices in the workplace are vital for every worker, in any business. And it’s not only about making the right impression, that’..
The ultimate definition of assertiveness is being able to express your thoughts and feelings clearly while being considerate of the other person’s needs. Many introverts have great difficulty articulating their needs and desires because they aren’t clear on what they are. In order to be heard over the noise, you have to first trust in the fact that you have something valuable to contribute to the conversati..
Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear and effective emails.Learning ObjectivesEmail - Email etiquetteWrit..
There are some basics that you will need in order to lay the foundation for your new role. Building new and effective key relationships is one essential skill as is learning how to increase your personal effectiveness, and developing the employees who you supervise or manage to achieve company goals.Areas Covered Understanding your new roleRecognize the 10 most common pitfalls to avoidSetting ExpectationsSu..
Employers realize that their employees typically are the "face" of the company, and employers are finding it increasingly advisable to control that image. HR, which is frequently responsible for policy development, must work with other parts of the organization to ensure that dress codes are managed consistently and fairly. Dress and appearance policies now require organizations to develop strategies that a..
Whether you’re a first-time manager or a seasoned manager, holding people accountable can be frustrating and bring out the worst of emotions and more so when employees are remotely working.Accountability, done effectively, is a skill you can develop just like any other skill, and while it is not a difficult skill to acquire and hone, it does require a high degree of conscious effort and even more challengin..
Emotional intelligence is a general set of skills that can be applied to anyone and any environment. It has been shown that Emotional Intelligence or EI, can be even more critical than the power of the cognitive brain usually measured with IQ. Emotional Intelligence refers to your ability to recognize and manage your own emotions, recognize and respond to the emotions of others, and build effective relation..
Two of the biggest complaints buyers have about sellers: You don’t understand my business and You don’t listen. By just shifting your perspective ever-so-slightly to think more from your buyers’ shoes can make a powerful impact. When you adopt the mindset that you are there as an “inside” consultant to help your prospect, your new sales funnel will bear higher conversion rates that result in more closed-won..