Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey is currently a faculty member of the American Management Association where she trains communication skills.
You might think that being accountable means you're the one who gets blamed when things go wrong. In fact, accountability is about helping people to take responsibility for their obligations. It's up to you to make sure your team knows what they are supposed to do and that they have what they need to get the job done. This webinar gives you the tools to hold your employees accountable and create a positive ..
Learn to effectively handle interruptions while working remotely so you can refocus quicker and be more productive. You will learn some strategies and some simple techniques to manage at-home interruptions, create a win-win situation for both you and your boss, and learn how to bounce back and refocus in order to be more productive. During the webinar, we will share essential tips that will not only help yo..
There are a couple of key techniques that are specific to remote management. Trust needs to be established quickly when working with remote team members, as well as communicating expectations to collaborate towards successful outcomes. You need tools that will help you to influence others to address differences and establish credibility while learning how to supervise across time zones and even cultures. In..
Sitting down to conduct an employee performance evaluation with a staff member is the part of the appraisal process most managers dread. But the session doesn’t have to be tense or uncomfortable. If you’re relying solely on your memory when writing employee reviews, you’re making employee performance evaluation far more difficult than necessary.Areas Covered Importance of a performance appraisalObjectives o..
Creating a positive culture of acceptance and inclusion includes understanding how to tap into the hidden power of employees’ differences and create a work environment where everyone thrives. Diversity can be the root of conflict in the workplace if not managed and when conflicts go unresolved, animosity and distrust can build up on teams.Diverse organizations and teams can yield innovative results, however..
The ultimate definition of assertiveness is being able to express your thoughts and feelings clearly while being considerate of the other person’s needs. Many introverts have great difficulty articulating their needs and desires because they aren’t clear on what they are. In order to be heard over the noise, you have to first trust in the fact that you have something valuable to contribute to the conversati..
Two of the biggest complaints buyers have about sellers: You don’t understand my business and You don’t listen. By just shifting your perspective ever-so-slightly to think more from your buyers’ shoes can make a powerful impact. When you adopt the mindset that you are there as an “inside” consultant to help your prospect, your new sales funnel will bear higher conversion rates that result in more closed-won..
Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear & effective emails.The way you write and respond to emails and other docume..
Global teams demand special attention to differences in culture, communication barriers, and inherent trust existing among the team members. A lack of cultural awareness in a multicultural environment can create a sense of division among workers. Workers can develop cliques that make it hard to create a sense of teamwork and unity. Instead, the "us" versus "them" mentality that can develop from a lack of cu..
Doing the work is one thing and now supervising others or managing others are new challenges, which will be much easier if you understand the new expectations that people have of you. There are new people and communication skills that you will need in order to get the work done through others and manage stakeholder expectationsLearning ObjectivesUnderstanding your new roleRecognize the 10 most common pitfal..
Becoming a new supervisor is an exciting step in your career. But chances are, the skills that got you promoted may not fully lay the groundwork for supervisory success. There are five categories of supervisory skills to focus on in order to accelerate your success as a supervisor. They are:People skills ("soft" skills) Setting expectations, managing performanceCommunicationPeople developmentTechnical..
As managers or supervisors who are tasked with getting work done through others your communication style matters. The way to begin to communicate more effectively will depend greatly on your knowing more about your particular communication style, as well as your preferences for taking in information and your ability to filter the incorrect information from the correct. By learning how to effectively and app..
In the workplace, you might think that being accountable means you're the one who gets blamed when things go wrong. In fact, accountability is about helping people to take responsibility for their obligations.It's up to you to make sure your team knows what they are supposed to do and that they have what they need to get the job done. This webinar gives you the tools to hold your employees accountable and c..
It can be difficult to maintain a positive attitude when dealing with stressful situations and pressing deadlines, but choosing to do so can play a big role in career success and stress reduction.Attitude, whether it is positive or negative, can be contagious. A positive one motivates others, reduces stress, increases quality and productivity, creates teamwork, and encourages creative thinking.Your team m..
Unfortunately, being good at your job doesn’t guarantee that you will be a good leader or manager. Yes, you were good enough to get promoted but being a manager has challenges you never dealt with when you were an employee. The transition to management isn’t just a promotion and a pay raise—it’s a shift into a new type of role that requires new skill sets and you are bound to trip up along the way when you ..