Speaker Profile
AUDREY HALPERN
Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey is currently a faculty member of the American Management Association where she trains communication skills.
Critical Thinking and Problem Solving Skills for Business Challenges
Every day at work, leaders are faced with many issues when making decisions. Some of our problems are big and complicated, while others may be more easily solved. There is no shortage of challenges and issues that can arise on the job. Critical thinking and problem-solving are two essential skills that leaders need to have. Critical thinking refers to the ability to use knowledge, facts, and data to effecti..
Train the Trainer Skills
Being a good trainer requires more than a deep knowledge of your subject matter. Effective trainers are confident communicators who understand and respect the needs of their audience. This course will introduce you to the special challenges of working with adult learners and equip you to create and maintain a positive learning environment. You will also learn best practices and get insider tips for planning..
Managing Millennials/Generations at Work
Generational diversity” is no longer just a buzzword. We’re seeing younger and younger individuals in positions of power and influence in the workforce, and these days it’s not uncommon for the power hierarchy to be reversed, with older individuals reporting to younger bosses. You cannot manage an experienced worker based on authority from your position title alone. Managing someone older than you doesn’t h..
Behavioral Interviewing for Managers
Behavioral-based interviewing allows you to see patterns that are often missed when people are answering basic questions. You can get past what a candidate says and focus on how they respond. Using different types of interview questions will help you determine which people are best suited to fill positions in your organization.During this webinar you will learn why using competency behavioral based qu..
Developing Civility and Professionalism at Work
The reality is: that rudeness is an epidemic costing the industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, is losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this webinar introduces the concept of civility, its importance to a company, as ..
Setting Priorities amongst the Chaos
Prioritization is a process that successful leaders use to assure that they are focused on the right things. If you don’t respect your time, then why would anyone else? The art of saying “no” gives you more control of your time, and who wouldn’t want.Learning ObjectivesLearn to prioritize work according to what is most important. Make time for the most important tasks and focus on work that matters. Don’t l..
Fostering Team Chemistry
The factors and skills that make up a high performing team and how to build themThe importance of clear goals, roles, and processes for conducting effective team meetings and leading productive teamsTeam building stages and the tools and tasks needed to move through each stageTeam communication tools that develop positive interactions among team membersTools for team problem-solving and conflict resolution ..
Being Assertive- How to say No Without Getting Fired
It sounds obvious and it is obvious; if you do not want to do something, just say ‘No’. However, you may find ‘No’ to be the hardest word to say. This is generally due to a fear of the response you might receive. Contrary to what you may think, when you exercise that right appropriately, people become more respectful of you and your time. In the long run, learning to say ‘No’ helps you to avoid ..
Employee Engagement to Attract and Retain Talent
Whenever your employees don’t feel engaged at work, you run the risk of losing them. How can you retain top talent if they don’t feel a connection? The benefits of an engaged workforce are many, and go way beyond the bottom line. Engaged workers are happier, healthier, have a sense of purpose, and lead more fulfilling lives. Creating a healthy culture is everyone’s responsibility. This on hour webinar provi..
Strategies for Managing (and Minimizing) Interruptions in the Workplace
Handling a wide variety of tasks you often have limited time to complete your work due to frequent interruptions. These interruptions can break your train of thought and slow your work pace. It's critical to stay focused, not just for your own priorities, but for those of the company as well. Interruptions at the workplace is estimated to cost businesses in the U.S. over half a trillion dollars each yearAnt..
Managing Older Workers: Understanding the Power Dynamics and Generational Differences
Generational diversity” is no longer just a buzzword. We’re seeing younger and younger individuals in positions of power and influence in the workforce, and these days it’s not uncommon for the power hierarchy to be reversed, with older individuals reporting to younger bosses. You cannot manage an experienced worker based on authority from your position title alone. Managing someone older than you doesn’t h..
BEST SELLER - Business Writing for Results
Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear & effective emails.The way you write and respond to emails and other docume..
BEST SELLER - Cross Cultural Collaboration for Effective Teams
Global teams demand special attention to differences in culture, communication barriers, and inherent trust existing among the team members. A lack of cultural awareness in a multicultural environment can create a sense of division among workers. Workers can develop cliques that make it hard to create a sense of teamwork and unity. Instead, the "us" versus "them" mentality that can develop from a lack of cu..
BEST SELLER - Transition to Supervisor or Manager … Now What
Doing the work is one thing and now supervising others or managing others are new challenges, which will be much easier if you understand the new expectations that people have of you. There are new people and communication skills that you will need in order to get the work done through others and manage stakeholder expectationsLearning ObjectivesUnderstanding your new roleRecognize the 10 most common pitfal..
Attitude is Everything
It can be difficult to maintain a positive attitude when dealing with stressful situations and pressing deadlines, but choosing to do so can play a big role in career success and stress reduction.Attitude, whether it is positive or negative, can be contagious. A positive one motivates others, reduces stress, increases quality and productivity, creates teamwork and encourages creative thinking. Your team mem..