Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
A recent national study indicates that even post-COVID, about half of the workforce is either working from home, on a hybrid schedule, or angling to achieve one or the other. If you are one of the 24% of the workforce that has yet to finalize a return/remote/hybrid work plan it’s time to get creative. Even if you’re part of the 34% of the workplace companies that devised and implemented a plan, maybe ..
On May 31, 2019, the IRS released a draft of the 2020 W-4 form for the payroll and tax community to review. This webinar will prepare the payroll professional to understand the changes to the Form W-4 for 2020 and to review the recently released final of the 2020 W-4 Form. Before changes, the Form W-4 was a critical form that all companies have to obtain from employees and has had special processing require..
The COVID-19 crisis has brought extraordinary strains to business practices and complicated supply chains to provide goods to consumers. Organizations should safeguard to ensure protocols to manage during the prolonged pandemic are in place for the long-haul, while managing food safety needs. Areas Covered Identifying concerns and risksPandemic planning- Remote workforce- Reopening business- Frontline emplo..
This course will look at the basics of partnership distributions and abandonments. The course will first understand abandonments and the tax treatment of them. After, we will look at the basics of a partnership disposition. We will then shift our focus on more complex dispositions involving ordinary assets that fall under IRC 751(a) and (b) we will also cover the reporting required under 751(a) and (b) as w..
It’s the job interview question you’d love to dodge: What’s your current, or most recent, salary? A low Figure could limit your starting pay. I high number might make you seem too expensive. Now, several states and cities are banning the question as part of efforts to ensure pay equity for women and minorities, but some companies say the new laws represent yet another intrusion into their businesses.It is o..
Many of our teams were having difficulty coping with stress and were facing burnout and mental health challenges long before COVID-19 came along. Through COVID-19 we are seeing that their stress is heightened even further, and our teams and colleagues will continue to be at risk. Research shows that failing to meet the essential needs of your team will result in burnout, mental health challenges, increased ..
Making of Financial StatementsUnderstanding and Analysing Financial StatementsFinancial Ratios The Path to Profits and ProfitabilityThree related Finance and Accounting topics are presented in this webinar:Understanding and Analysing Financial Statements:Overview of the entire accounting process is simple to understand steps Interactive exercises to illustrate the accounting process Transforming transaction..
Difficult customers can be much more than just an occasional irritation. They can damage the reputation of a laboratory, take up a lot more time than the average customer, and can disrupt operations. Difficult customers are varied in how they deal with problems and the laboratory. Inter-personal skills in speaking, listening, negotiating, and other areas are needs that fall outside of the skill set of the l..
Keys to Captivating an Audience: Informing and Inspiring through Conflict and Compassion, Courage and Creativity
In a TNT–Time-Numbers-Technology – Driven and Distracted World, getting and holding people’s attention is critical. Capturing your audience is necessary, but still not sufficient. As noted by a diversity consultant and the program coordinator for the human resources of palm beach county, FL (the local SHRM affiliate: The Stress Doc™) has a way of captivating the audience and makes them want to hear more a m..
You can use Excel for basic tables, spreadsheets, calculations and charts through to powerful data management, PivotTables, professional graphs and automation of repetitive tasks. Confident skills in this most popular and powerful Microsoft application are becoming an essential requirement in banking, finance, business, government and education sectors. Gain a solid foundation to efficiently build your know..
How could one assess the effectiveness of a Quality Management System?The best way to do that, is by using the ultimate transfer unit: MONEY!The purpose of a firm is to make Money, the purpose of a QMS is to enable the firm to produce, and therefore – generate money with minimum losses that are reflected by failures.The principles are known, but it is done?This lecture will give the listener the basic know-..
This program will discuss the various scalable options for employee monitoring, including tools for on-location time tracking, biometric collection for information security, and remote access monitoring tools. Many of these tools attach to programs you probably already use, such as Google®, Microsoft Teams® and many other popular apps. This program also will explore the legal issues that arise with th..
Businesses today are striving to generate greater productivity, quality, customer satisfaction and profitability with fewer employees. And employee engagement is a proven method for doing just that. Engaged employees:Expend discretionary effort doing more than they are askedAre motivated toward the organization’s successWork the hardest, stay the longest and perform to their capabilitiesEmployee Engagement ..
This webinar will identify the most common elements identified as deficient by FDA, and provide recommendations for how to provide clear, concise documentation to assure FDA your firm has addressed these in your quality system. This webinar also provides recommendations to assure that in addition to being able to illustrate compliance, your firm’s CAPA system is useful and meaningful.CAPA is the most cross-..