This course is designed to help small business owners and stakeholders learn proven strategies for expanding business with their existing clientele. How can small businesses achieve more sales and drive more revenue with their existing customer base?Areas CoveredWhat are Cross-Selling & Upselling?Five Steps to More Effectively Cross-Sell & UpsellStrategies for Winning More BusinessFive Steps to Iden..
Understand what really motivates employees - and then support it. Identify the 5 fundamental qualities of leadership that inspire, motivate and support a vibrant workforce. Know the top two causes of employee turnover and how to eliminate them. See just how important these soft skills of recognition, appreciation, and an ability to set high expectations are in getting employees fully engaged. Introduce a gr..
This course is designed to help small business owners and stakeholders learn proven strategies for creating better client relationships, expanding their resources for client engagement, evaluating mobile payment platforms, and leveraging online sales channels. The program is designed to be interactive and there will be plenty of real-world examples that will be shared with the audience.Areas CoveredWhat is ..
In programs and projects that predominantly occur online, there are additional challenges to overcome when compared to the traditional program management that happens on a company campus. Even if suppliers and customer/client interactions used to require some online management and communication, the new work environment takes pretty much everybody into a virtual environment and requires new and adjusted app..
Outsourcing of services is a common practice of many firms wishing to save money and avoid the burdens of managing human resources. With many offices closed during the pandemic, outsourcing has become even more common. Yet there are legal issues that must be considered when outsourcing services. Failing to properly consider the implications may result in significant costs or liabilities to your firm.The web..
Do you wish you could magically simplify your notetaking, sharing of files, and record keeping with a powerful software program? That magic is OneNote. If you have purchased OneNote in either the full-featured desktop version or the “universal” mobile-device-friendly edition and are wondering where the magic is, attend this webinar. You will discover the features that start the magic working, simplifying an..
One person, no matter how great or wonderful you are, can only do so much. Expanding your influence, impact, and results require you to enlist the help of other talented people. They will only help you if they see what’s in it for them. Learning how to delegate is the fine art of persuasion, influence, and discernment. You will only be great if you help others become great. Master the art of delegation. It ..
5S has been defined as “A place for everything and everything in its place”. It is a workplace (mostly industrial) organization method that uses a list of five Japanese words: seiri (Sort), seiton (Set-in-Order), seisō (Shine), seiketsu (Standardize), and shitsuke (Sustain). The course describes how to clean and organize a workspace/workstation for efficiency and effectiveness. The rule of thumb is that aft..
We must first come up with a conclusive, simple and easy to understand definition for Leadership. One good definition that I like is this: “Leadership is the ability to entice others to want to follow you!”Followers have to want to follow their leaders, which means leading by fear, intimidation, formal power, coercive power, or even reward power are not indicative of Leadership. True leaders are to use legi..
Leadership is a noble profession. It all starts by mastering the leadership of self. Then you have the right to start to deliberately influence and lead others. The most effective way to lead is to set the example. You and I have deeply developed habits of behavior. First, we must discover why and how we currently handle the critical behaviors of great leadership. What is our unconscious state of mind when ..
Accountability for our actions seems to be in short supply these days. From large corporations, to governments, to workplace teams, we have lost our need to be accountable...to almost anyone. Lack of accountability has become very costly. This webinar is designed to provide hands on, practical strategies and skills for successfully holding others accountable at work.Research unfortunately indicates that we ..
As a training topic, negotiation skills often create anxiety for the participants. If they have experienced a typical “I Win-You Lose” negotiation seminar, then those feelings are usually based on not wanting to have to do battle with a fellow participant just to learn or improve negotiation skills.The five-step Added Value Negotiating (AVN) method presented in this webinar is about the mutual search for va..
Many organizations are far from where they want and need to be with improving performance, and they apply intuition, rather than hard data, when making decisions. Enterprise performance management (EPM) is now viewed as the seamless integration of managerial methods such as strategy execution with a strategy map and its companion balanced scorecard (KPIs) and operational dashboards (PIs); enterprise risk ma..
It can be difficult to maintain a positive attitude when dealing with stressful situations and pressing deadlines, but choosing to do so can play a big role in career success and stress reduction.Attitude, whether it is positive or negative, can be contagious. A positive one motivates others, reduces stress, increases quality and productivity, creates teamwork, and encourages creative thinking.Your team m..
Workers Compensation insurance basically is set up to pay for an injured worker's medical treatment and lost wages. This sounds relatively simple, but the details can quickly become overwhelming to a person unfamiliar or new to the process. Unless you are prepared and know what to expect. The key players are identified in our discussion. Key activities and steps to have in place BEFORE a claim occurs are al..