Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
A recent national study indicates that even post-COVID, about half of the workforce is either working from home, on a hybrid schedule, or angling to achieve one or the other. If you are one of the 24% of the workforce that has yet to finalize a return/remote/hybrid work plan it’s time to get creative. Even if you’re part of the 34% of the workplace companies that devised and implemented a plan, maybe ..
Many of our teams were having difficulty coping with stress and were facing burnout and mental health challenges long before COVID-19 came along. Through COVID-19 we are seeing that their stress is heightened even further, and our teams and colleagues will continue to be at risk. Research shows that failing to meet the essential needs of your team will result in burnout, mental health challenges, increased ..
Keys to Captivating an Audience: Informing and Inspiring through Conflict and Compassion, Courage and Creativity
In a TNT–Time-Numbers-Technology – Driven and Distracted World, getting and holding people’s attention is critical. Capturing your audience is necessary, but still not sufficient. As noted by a diversity consultant and the program coordinator for the human resources of palm beach county, FL (the local SHRM affiliate: The Stress Doc™) has a way of captivating the audience and makes them want to hear more a m..
It is necessary to ensure that the hazards of all chemicals produced or imported are transmitted to employers and employees. The transmittal of information is to be accomplished by means of comprehensive hazard communication programs, which are to include container labeling and other forms of warning, safety data sheets, and employee training. This occupational safety and health standard is intended to addr..
Creating a positive culture of acceptance and inclusion includes understanding how to tap into the hidden power of employee's differences and create a work environment where everyone thrives. Diversity can be the root of conflict in the workplace if not managed and when conflicts go unresolved, animosity and distrust can build up on teams.Diverse organizations and teams can yield innovative results, however..
Interpersonal communication skills are essential workplace skills. Communication - how what, and when can be a significant hurdle to convey during stressful times, and even more critical during chaos, crisis, and uncertainty. How do you ensure that you are delivering your key messages in a way that can be heard and understood by your team as you move forward through these uncertain times?Interpersonal commu..
One of the first steps in any procurement process is the creation of a bidders list or those vendors thought suitable and responsive to the commodity or services being procured. This program will help you solicit vendors for an RFP procurement.The RFP process itself will also be explored. The Request for Proposal process is often thought daunting and terrifying to the uninitiated who are assigned this..
Ms. Nash-Hoff’s presentation will provide information on how to use the new technologies of automation, robotics, Artificial Intelligence, Additive Manufacturing and Industrial Internet of Things to solve the shortage of skilled workers. She will cover whether or not to acquire the equipment in-house or whether to use vendors that have one of more of these technologies already in use. She will give examples..
Practically every person in the US will either drive a vehicle or be a passenger in one at some point. Usually this is a Daily Exposure. In order to maximize the safety elements associated with this ‘exposure’, It is pretty much staring us in the face that we learn at least the basic safety metrics associated with all things automotive. This includes such things as hiking, walking the dog, bike riding, driv..
Mental health has become an ever-increasing challenge for employees and employers. Already on the rise, the pandemic made mental health challenges even worse. There is no doubt just about EVERYBODY is stressed today. People feel overwhelmed, under-appreciated, and are dropping out of the “rat race” at record levels. In addition, Gallup says more than two-thirds of the workforce remain “disengaged”, also aff..
Before the Coronavirus (COVID-19) appeared, has your workforce been largely office-based? Is this the first time you and your team have been working 100% virtually? If so, then this Webinar is for you! As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of locations...
Access Point Case Management: Managing Your Routes of Entry While Maintaining Compliance with the 2-Midnight Rule
In this webinar we will explore the unique roles of the ED and admitting office and transfer center case managers and social workers and how an initial assessment and clinical review can better ensure that patient are placed in the correct setting right from the get-go. We will review the 2-midnight rule and the part that case management plays in managing it. This can better ensure a reduction in use of Con..
Harassment, Bullying, Gossip, Confrontational and Disruptive Behavior: A Manager’s Guide on How to Detox and Neutralize a Negative Workplace
Whatever you call it, bullying, harassment, and gossip, it all matters to you if you have bad attitudes, jealousy and disruptive behavior that sabotages your organizations teamwork, employee morale, lowers self-esteem and reduces productivity and undermines your reputation in the community. When toxic behavior infects a department, managers may be tempted to ignore it or give in, the wrong thing to do, but ..
You’ve heard the statement, “If it’s not written down, it didn’t happen.” The human resources mantra to managers and supervisors is to "document, document, document," because disciplinary actions can often give rise to claims of discrimination, leading to high costs of litigation. But do your managers and supervisor know how, when, and what to document? Although it may seem like a headache to write a report..