International event speaker, MC, and author, Bruce Lee brings the experience of a solid business background from a good cross-section of an industry: Branch management / special projects for a major Canadian Bank Alberta Manager for the VISA credit card Division of the Bank Senior marketing representative for a fully integrated Canadian oil and gas company Senior consultant for an executive recruiting company Partner and then owner of a 24 hour a day, 365 days a year retail convenience store and gas bar business Director of Service Development and special projects consultant for a healthcare-focused international training company. This company won the 2017 Alberta Export Award for Professional Development for their specific healthcare success education processes. Bruce has a passion for providing education keynotes, workshops and webinars all across North America full time, for the past 28 years with a full utilization and implementation of zeal. He enjoys working with individuals and organizations to help them get the results they need to grow their careers and enhance their business success. The intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Bruce is a newly published author of the book: Why Trust Me? Making Trust Your Competitive Edge.
“Don’t fall in love with your path, fall in love with your destination.”This webinar will delve into the key concepts of:Knowing ‘the only 2 things customers ever buy’ and how you position those as a focus of your product /service offeringCreate the right question to ask your customers and prospects Calculate how many people you know who can buy from you or refer you to others by working through the “6 Degr..
Current and future labor shortage will continue to drag down your company’s growth, performance, and profitability. What do great managers know that average managers do not when it comes to employee training, retention, and motivation? Experience has shown that implementing a solid employee development process, which includes industry best practices, can drive productivity up by almost 40%, at little cost. ..
Accountability, with engagement, equals profitability. When everyone gets that they are the customer/patient experience, no matter what their function or degree of contact with the client is, they will connect at an accelerated level that will differentiate you from your competition.This fast-paced session will show you how to fully engage, influence and empower your front-line staff on how to successf..
How to Give Corrective Feedback : The C.A.R.E. Model - Eliminating Negative Behaviour, by Focusing on Accountability
In today’s demanding business climate that has an accelerated focus on treating workers right, it is so important to engage their issues with timely action, tact, and communication skills that leaves nothing to chance in corrective measures, for any and all negative situation you encounter. What is the issue you are challenged with? Uncontrolled negativity in the workplace, offensive language, constant and ..
Don’t let anyone get comfortable by disrespecting you, your work skills, your ethnic background, your soft skills in leadership and communication, your department, or your work team. Uncivil and disrespectful behavior, when left unchecked, becomes the culture of being rude, indifferent and uncaring. This generates gossip and rumors. Gossip is someone trying to level the playing field by taking away what som..
Trust is your key to opening the doors of opportunity for you. Trust is created by everything we do and say. Our reputation and careers are built on it. The big question to ask yourself is: Are you trustworthy?Discover the real power behind Trust that accelerates engagement, fosters productivity and supports your company’s community reputation. Trust is everything in the business world today. It is all abou..
Bad attitudes, jealousy, and disruptive behavior will sabotage morale, lower self-esteem while reducing teamwork and productivity. When toxic behavior infects an organization at any level, managers may be tempted to ignore it or give in, absolutely the wrong thing to do, and tolerating it is not a solution.This session will show you how to neutralize gossip and put a system in place to ensure it does not re..
Tackle Your #1 Enemy – Lack of Time!This session combines the best of time management strategies with the best attributes of leadership to create tackle your #1 enemy in the workday - lack of time. Learn to take control of your day, life and career by moving from reactive to proactive. The bottom line – moving your career ahead by actually doing all the important, tasks demanded of you - at the right time.G..
Effective communication is about really listening to others without any blinders on, eliminating the gossip and rumor mill, reducing the causes of turnover by providing timely and appropriate recognition, leading employees through changes by transparency, correcting the poor performers by coaching them and setting the standards in highly adhered to on-boarding and training standards. All we have in common w..