All About Civility - Eliminating a Culture of Gossip, Rumors and Destructive Behavior - Whatever Happened to Respect?
International event speaker, MC, and author, Bruce Lee brings the experience of a solid business background from a good cross-section of industry:
- Branch management / special projects for a major Canadian Bank
- Alberta Manager for the VISA credit card Division of the Bank
- Senior marketing representative for a fully integrated Canadian oil and gas company
- Senior consultant for an executive recruiting company
- Partner and then owner of a 24-hour-a-day, 365-days-a-year retail convenience store and gas bar business
- Director of Service Development and special projects consultant for a healthcare-focused international training company. This company won the 2017 Alberta Export Award for Professional Development for its specific healthcare success education processes.
Bruce has a passion for providing education keynotes, workshops, and webinars all across North America full time, for the past 28 years with a full utilization and implementation zeal. He enjoys working with individuals and organizations to help them get the results they need to grow their careers and enhance their business success.
The intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment.
Bruce is a newly published author of the book: Why Trust Me? Making Trust Your Competitive Edge.
This webinar has been approved for 1.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
For any further assistance please contact us at support@grceducators.com
Bad attitudes, jealousy, and disruptive behaviour will sabotage workplace morale, lower self-esteem, and reduce teamwork and productivity. When toxic behaviour infects an organization at any level, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution!
This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism, and always passing the buck need to be stopped. In this session, you will learn to keep emotional control and tame disruptive and destructive behaviour.
Learning Objectives
- How do managers inadvertently reward negative and destructive behaviours?
- The steps you need to act on in order to keep total control of the situation
- The four types of problems employees there can have and how they become a problem
- How to turn around the gossip, gab, and grapevine to create more empowered employees?
- How to tell when someone is lying to you and how to confront them on it?
- When to focus on the behaviour you see and not the attitude behind it?
- How to identify all the forms of bullying there are that you need to control?
- Learn which topics should not be talked about at work
- How to stop the rumour mill before it gets started with a policy of transparency?
- Why people want to ‘push your buttons’ by their off-side or inappropriate comments?
- The D.I.S.C. Personality Profile – that teaches how people do what they do - good or bad?
- How to control the unwritten rules of the office that become a negative culture to discipline?
- How to adopt great techniques to use when employees blame others or deny responsibility?
Who Should Attend
Anyone who has to deal with difficult people, stress, complaints, bad attitudes, resignations, discipline, and promotions.
Topic Background
Trust and engagement matters. This topic has evolved over the years based on first-hand experience building, managing, and supporting businesses at many levels as well as working with corporate clients and associations for 28 years on their real issues. From all that experience, it has become evident that when you do not control bad behaviour, your reputation and business success suffers. With all the news the past few years of these topics, this addresses the why and the how to control it, people, their education, and your leadership success.
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$200.00
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