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Fail To Plan = Plan To Fail
For many, creating life and work based on meaningful purpose and values is an abstract concept. They don’t realize these come first and then are followed by defined visions before jumping in to act. Most business owners, community leaders, educators, families, and individuals feel more comfortable setting tangible goals and getting down to doing things rather than thinking strategically about the “why” and ..
Negotiating Skills for Professional Results
The key learning objectives of this presentation are solidifying the goals you want to achieve in a principled negotiation and adhering to successful guidelines, which include separating people from the problem and having creative options. We look at the three sides being brought to the table: your intentions, their intentions, and common ground via the process you lead this through. The seven tactics to ov..
Beyond the Basics: Do it right: Indexes, Tables of Figures, and Citations in MS Word
"Beyond the Basics: Mastering Indexes, Tables of Figures, and Citations in MS Word" is a practical training session aimed at professionals and academics who work with long documents and want to streamline their workflow.You’ll be introduced to underused but powerful features in Word that allow for automated referencing and navigation. Rather than building everything manually, you’ll discover how to harness ..
Managing Team Workflow with Microsoft Outlook
No doubt you and your team are proficient at using Microsoft Outlook for email and meetings, but did you know you and your team are leaving about 85% of the power of Microsoft Outlook unused. Outlook is a powerful program that can simulate a programming language if you know how to use it. This webinar helps individuals customize Outlook for their personality and their job. It helps you manage those who repo..
From Founder-Led to Founder-Free: Building a Team That Runs Itself
This session will explore the leadership and operational shifts required to transition from founder-led to founder-free. Drawing on Kathryn’s experience scaling and exiting her own business as well as advising scaleups across the UK and US, the webinar will cover practical techniques to build trust, clarity, and accountability across your team.You'll explore frameworks to identify and remove bottlenecks, de..
EEOC Report: Workplace Discrimination and Harassment Prevention Not Working—Workplaces Fail To Implement Systemic Changes
You have been in Human Resources or management for years. Your plate is full—too much to do and to know in your increasingly stressful job. You are expected to stay current in discrimination and harassment case law for all the federal and state-protected classes. Are you current? It seems like an unending responsibility. You remember hearing something in the news about a change in the pregnancy law, but can..
Customer retention versus customer acquisition. How to make both work for you without neglecting
Customer acquisition and retention should work in synergy rather than in competition. Many businesses allocate significant resources to acquiring new customers but fail to nurture existing relationships. The reality is that a well-balanced strategy ensures long-term success.Understanding Customer Acquisition:This refers to the strategies used to attract new customers to a business. It involves lead generati..
Word Smarts: Hidden Features That Will Save You Hours
This session is a fast-paced, practical look at Microsoft Word’s most underutilised time-saving features. You’ll learn to stop wrestling with Word and start using it as the productivity tool it was meant to be.We’ll explore smart navigation, reusable content tools, formatting consistency, and ways to lock down sections of your document, perfect for when multiple people need access. This is a “greatest hits”..
The Six Secrets of World Class Patient Satisfaction - How to Create an Exceptional Patent Experience, Every Time, No Exceptions
ObjectivesEngage and empower everyone to deliver loving, compassionate service. Identify your patient’s expectations and, by satisfying them, create lifetime customer loyalty.Read and respond to your customers’ hidden needs through the power of non-verbal communication. Understand the real reasons customers complain and how to practice the Service Recovery Golden Rule “mess-up, fess-up, and dress-up.” Tap i..
GRC Tools and Technology - Overview of GRC tools, technology platforms, and how they can be used for managing GRC activities
GRC Tools and Technology – OverviewGovernance, Risk, and Compliance (GRC) tools and technology platforms help organizations streamline regulatory compliance, manage risks, and enforce governance policies efficiently. These platforms integrate automation, data analytics, and workflow management to enhance visibility, reduce compliance costs, and improve decision-making.Areas Covered The rol..
The Leader Within - Putting the WOW into Developing, Engaging and Retaining Exceptional Talent
What do great managers know that average managers do not when it comes to employee training, retention, and motivation? When everyone gets that they are the customer / client / patient experience, no matter what their function or degree of contact with the client, they will connect at an accelerated level that will differentiate you from your competition. Experience has shown that implementing a ..
Evaluating, Underwriting, and Lending to Construction Contractors
This webinar will describe,Volatility of construction risk in economic cyclesSupply chain risk for contractorsPayment process for contractors and subcontractorsContractor status report and key elements in contractor accounting and financial statementsProgress billings, retention, and collateral valueRole of sureties in providing bonds to contractors—lien prioritiesEvaluating contractor downside cash flow, c..
Leadership Strategies of Navy Seals and Attila the Hun - How to Set Goals with and for Your People
This is all about front-line leadership. How to engage, support, inspire, and drive your recruits to perform with extraordinary effort in call to duty military engagements. From these examples, you can adapt and transfer them to how you lead and empower your people. Areas CoveredThe five characteristics of weak leaders, what they do wrong from battlefield to board room, the traits of the best leadersTh..
Prioritize and Learn to Say No
Prioritization is a process that successful leaders use to assure that they are focused on the right things. If you don’t respect your time, then why would anyone else? The art of saying “no” gives you more control of your time, and who wouldn’t want.Learning ObjectivesLearn to prioritize work according to what is most important. Make time for the most important tasks and focus on the work that matters. Don..
AI Revolution in HR: Beyond Automation
This lecture explores the AI revolution in HR, moving beyond the hype of automation to reveal its strategic implications. We'll delve into the advanced applications of AI, including predictive analytics, personalized learning, and intelligent talent acquisition. Attendees will learn how to leverage AI to enhance decision-making in areas such as performance management, employee development, and workforce pla..