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Bullying in the Healthcare Workplace: Is There an App for That?
All of us would like to come to work on Monday mornings, knowing we will enjoy our day. Additionally, we know we will be treated respectfully and professionally. And if we experience or witness some bullying behavior, all we need to do is access our “bully app” and poof, it will be gone. Oh, for it to be that easy. Unfortunately, more and more employees feel the opposite—they experience rude and..
Oh Look, a Squirrel! Productivity Despite Distractions
This talk, "Oh Look, A Squirrel! Productivity Despite Distractions," explores how constant cognitive distractions impact our ability to focus and get things done. Many people experience an ongoing stream of internal and external interruptions that derail their productivity, often without realizing how much time is lost in the process. Research shows that every distraction can take up to 30 minutes to recove..
Human Error and Management Systems: Designing Errors Out
If you work in the GMP-regulated industry, you not only need to address human error deviations because they are an inconvenience, but you must also do it because the regulation requires it. The CFR - Code of Federal Regulations Title 21 Subpart B_Organization and Personnel Sec. 211.22 talks about the “Responsibilities of the quality control unit.” and it states that “(a) There shall be a quality..
Assertive Communication Style
This engaging program will help attendees grasp the concepts of assertive communication, distinguish between passive, assertive, and aggressive communication styles, and learn how to use assertiveness to overcome professional difficulties. Participants will gain real-world communication skills through role-playing, activities, and group discussions.By the end of the event, attendees will have learned how to..
FDA Warning Letter - Consent Decree Software Validation
Computer system validations play a crucial role in the pharmaceutical, medical device, and many other FDA regulated industries to ensure the integrity, security, and compliance of critical computerized systems. Inadequate software validation can often lead to FDA 483s, Warning Letters, or even Consent Decrees. Deficiencies in these validations can have a significant impact on product safety and quality that..
Putting a Lid on Toxic Relationships
Does business have to be a dog-eat-dog world? Where the person who shouts the loudest wins, and we have winners and losers? Opposing forces ready to attack?Toxic cultures are everywhere, and your business might not look like a war zone, but toxic behaviour like gossip, criticism, contempt, and defensiveness can break the morale, flow, and productivity of your team while leading to resignations.In this..
Corrective and Preventive Action (CAPA) and Root Cause Analysis
Corrective and preventive action (CAPA) is required by ISO 9001:2015 and is also common sense; we don't want to have to solve the same problem more than once. The automotive IATF 16949:2016 standard adds additional requirements for root cause analysis. Inadequate CAPA and/or root cause analysis are leading sources of ISO 9001 and IATF 16949 audit findings, and also FDA Form 483 citations. A search for ..
Coaching vs. Managing: The Key to Empowering Your Team
In today’s rapidly changing workplace, the way we lead others is evolving. Traditional management — focused on control, oversight, and direction — is no longer enough to inspire high performance, loyalty, and growth. The most effective leaders today aren’t just managers; they’re skilled coaches who empower individuals to think critically, stay aligned with their strengths and values, and develop into the be..
Accountability Amplified: How to Set Expectations Without Micromanaging
As a leader, do you constantly check on your team, even outside work hours, to ensure everything runs smoothly? Do you feel the need to control every aspect of your team’s work, from task completion to meeting outcomes? If you’re struggling to let go and trust your team, you might be unknowingly micromanaging—an approach that can lead to frustration, disengagement, and burnout, not just for your team, but f..
Closing Argument: It Ain't Over 'til It's Over
The closing argument is your final opportunity to speak directly to the jury—and if used effectively, it can make all the difference between a verdict in your favor or one against you. It is your moment to clarify, unify, and persuade.This session is designed to help trial attorneys sharpen the most strategic and emotionally charged part of trial: the close. It’s more than just summarizing facts—it’s your c..
Computer System Validation (CSV) Boot Camp
We will explore the best practices and strategic approach for evaluating computer systems used in conducting FDA-regulated activities and determining the level of potential risk, should they fail, on data integrity, process, and product quality, and consumer/patient safety. We will walk through the System Development Life Cycle (SDLC) approach to validation, based on risk assessment, and will also discuss 2..
AI or not: Intelligent AI writing strategies for professionals
Unlock the power of AI writing tools like Gemini and ChatGPT to revolutionise your professional communication, save significant time, and produce high-quality content effortlessly.In this training, we'll take a look at much-talked-about AI-writing tools like Gemini and ChatGPT, but also other AI-facilitated solutions that will help professionals who need to write a lot for their work but who constantly stru..
Stakeholder Management, Navigating Stakeholder Relationships: Strategies For Success
Stakeholder management is a critical competency in the modern business environment, directly impacting project success, organizational effectiveness, and professional growth. At its core, stakeholder management involves identifying, understanding, communicating with, and effectively engaging the individuals or groups who have a vested interest in the outcomes of a project or decision. Stakeholders can inclu..
Leadership for Strategic Decision-Making and Executive Governance
Board service is a calling—but it’s also a responsibility that demands clarity, credibility, and confidence. In today’s fast-moving and high-stakes environment, board members can no longer afford to approach governance as a ceremonial duty or simply a strategic oversight function. Whether leading a nonprofit, advising a startup, or guiding a government entity, the modern board leader must be prepared to ask..
Scared of Gen Z? Don’t Be: Managing Gen Z with Confidence
This keynote is designed to support people leaders, HR professionals, and executives grappling with the question: “How do I manage Gen Z?” We explore the generational shift currently underway in workplaces and the unique characteristics that define Gen Z as employees.Rather than approaching Gen Z with resistance or discomfort, we encourage a mindset shift—what if Gen Z is not the problem, but the opportunit..