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Bullying in the Healthcare Workplace: Is There an App for That?
All of us would like to come to work on Monday mornings, knowing we will enjoy our day. Additionally, we know we will be treated respectfully and professionally. And if we experience or witness some bullying behavior, all we need to do is access our “bully app” and poof, it will be gone. Oh, for it to be that easy. Unfortunately, more and more employees feel the opposite—they experience rude and..
Oh Look, a Squirrel! Productivity Despite Distractions
This talk, "Oh Look, A Squirrel! Productivity Despite Distractions," explores how constant cognitive distractions impact our ability to focus and get things done. Many people experience an ongoing stream of internal and external interruptions that derail their productivity, often without realizing how much time is lost in the process. Research shows that every distraction can take up to 30 minutes to recove..
Human Error and Management Systems: Designing Errors Out
If you work in the GMP-regulated industry, you not only need to address human error deviations because they are an inconvenience, but you must also do it because the regulation requires it. The CFR - Code of Federal Regulations Title 21 Subpart B_Organization and Personnel Sec. 211.22 talks about the “Responsibilities of the quality control unit.” and it states that “(a) There shall be a quality..
Assertive Communication Style
This engaging program will help attendees grasp the concepts of assertive communication, distinguish between passive, assertive, and aggressive communication styles, and learn how to use assertiveness to overcome professional difficulties. Participants will gain real-world communication skills through role-playing, activities, and group discussions.By the end of the event, attendees will have learned how to..
FDA Warning Letter - Consent Decree Software Validation
Computer system validations play a crucial role in the pharmaceutical, medical device, and many other FDA regulated industries to ensure the integrity, security, and compliance of critical computerized systems. Inadequate software validation can often lead to FDA 483s, Warning Letters, or even Consent Decrees. Deficiencies in these validations can have a significant impact on product safety and quality that..
Putting a Lid on Toxic Relationships
Does business have to be a dog-eat-dog world? Where the person who shouts the loudest wins, and we have winners and losers? Opposing forces ready to attack?Toxic cultures are everywhere, and your business might not look like a war zone, but toxic behaviour like gossip, criticism, contempt, and defensiveness can break the morale, flow, and productivity of your team while leading to resignations.In this..
Corrective and Preventive Action (CAPA) and Root Cause Analysis
Corrective and preventive action (CAPA) is required by ISO 9001:2015 and is also common sense; we don't want to have to solve the same problem more than once. The automotive IATF 16949:2016 standard adds additional requirements for root cause analysis. Inadequate CAPA and/or root cause analysis are leading sources of ISO 9001 and IATF 16949 audit findings, and also FDA Form 483 citations. A search for ..
Coaching vs. Managing: The Key to Empowering Your Team
In today’s rapidly changing workplace, the way we lead others is evolving. Traditional management — focused on control, oversight, and direction — is no longer enough to inspire high performance, loyalty, and growth. The most effective leaders today aren’t just managers; they’re skilled coaches who empower individuals to think critically, stay aligned with their strengths and values, and develop into the be..
Working in Harmony: Using DISC for Effective Collaboration and Teamwork
This webinar will introduce you to the powerful behavioral assessment tool used to understand and improve interpersonal dynamics. You'll learn about the four primary DISC personality types—Dominance, Influence, Steadiness, and Conscientiousness—and how to identify them in yourself and others. The session will cover practical techniques for adapting your communication style to work more effectively with dive..
Accountability Amplified: How to Set Expectations Without Micromanaging
As a leader, do you constantly check on your team, even outside work hours, to ensure everything runs smoothly? Do you feel the need to control every aspect of your team’s work, from task completion to meeting outcomes? If you’re struggling to let go and trust your team, you might be unknowingly micromanaging—an approach that can lead to frustration, disengagement, and burnout, not just for your team, but f..
Tackling Perfectionism: Finding Progress Over Perfection
Perfectionism can look like ambition, organization, or “just trying to get it right.” But behind the polished surface, it often hides a more complicated story—one filled with fear, anxiety, self-doubt, and a deep inner pressure to prove our worth through performance.In Tackling Perfectionism: Finding Progress Over Perfection, we take an honest, compassionate look at what perfectionism really is, where it co..
Beyond Compliance: Transforming Operational Risk Management into a Strategic Enabler
Operational Risk Management (ORM) has traditionally been associated with regulatory compliance, loss prevention, and reporting incidents. While these are essential components, organizations that limit ORM to compliance miss out on its strategic potential.This course will explore how ORM can be transformed into a business enabler, helping organizations improve efficiency, make better decisions, and strengthe..
Closing Argument: It Ain't Over 'til It's Over
The closing argument is your final opportunity to speak directly to the jury—and if used effectively, it can make all the difference between a verdict in your favor or one against you. It is your moment to clarify, unify, and persuade.This session is designed to help trial attorneys sharpen the most strategic and emotionally charged part of trial: the close. It’s more than just summarizing facts—it’s your c..
DeepSeek for PowerPoint Essentials Made Easy
NOTE: A customized practical PowerPoint example is provided with slides in sequence for each question posed to DeepSeek for demonstration and “hands-on” practice by attendees.Mastering DeepSeek is a fundamental and highly marketable skill set in PowerPoint and is vital in a wide range of professions and fields including public service, banking, accounting, financial analysis, and business administration.Pos..
Leadership assessment in the AI world
Leadership Assessment in the AI World: What’s Real, What’s Hype, and What Actually WorksLeadership assessment has always been an important activity. Selecting the right person to lead a team, department, or organization can have a lasting impact on performance, culture, and results. For decades, organizations have relied on structured, multi-method approaches, most notably assessment centers, to gain deeper..