Beyond Lessons Learned: Break Through Project Barriers
Whatever you call those extra assignments or even your larger "regular" work responsibilities, learn to apply project management tools and approaches to get better outcomes when facing barriers to completing work successfully. Identify the business problem you are solving to keep your work focused, efficient, and moving toward the desired solution. Expand your standard responses to barriers to include more ..
Complaint Management: Best Practices to Assure Compliance and Customer Retention
Complaint handling is likely one of the more cross-functional parts of your quality system: Customer Service may receive your customer complaints, Sales and Marketing may need to reach out to the customer for additional information, Regulatory Affairs may determine whether the complaint is reportable, QA may perform the root cause investigation, R&D or Manufacturing Engineering may need to be involved i..
Creating a Development Culture
Employee engagement research has demonstrated that having skill development and career opportunities are some of the most highly valued job factors, especially for the new Millennial workers. However, managers can be resistant to providing employees with training. This webinar demonstrates how organizations can create a culture where development is a regular occurrence on the job, on a day-to-day basis for ..
Process Failure Mode Effects Analysis and Control Plan
The control plan that is required in automotive applications (APQP) can be appended to the PFMEA to create a dynamic control plan. The control the plan is, in fact, synergistic with identification of the process and product characteristics and the preventive and detection controls cited in the PFMEA.Learning ObjectivesKnow the role of PFMEA in advanced quality planning (AQP) Know the role of PFMEA i..
Aligning Corporate and Order to Cash Strategies
Multiple functions within a company interact with customers to generate, deliver, and secure payment for orders of products and services. The understanding of their company’s strategy in engaging the marketplace and its procedures for doing so will vary widely unless they are well articulated. Usually, different departments will have different views of the company’s market strategy and its approach to imple..
Compliance Measures for Case Management Professionals in the Acute Care Setting
This program will review the compliance issues that most greatly impact your practice as a case management professional such as the 2-midnight rule, the NOTICE Act, HINNs, The Important Message, and others. Do you have a utilization review committee and is it compliant with the Conditions of Participation for Utilization Review? Are you compliant with the Federal rules for discharge planning? Case managemen..
Cost of Goods Sold - Inventory, Write-Downs, Valuations and More
This webinar is the deepest dive into the cost of goods so yet. We will be looking at all the major issues involved in determining the cost of goods sold such as IRC 263A UNICAP rules, and inventory valuations. We will also look at the new change of accounting methods available under the Tax Cuts and Jobs Act along with different accounting methods people can use that related to Cost of Goods Sold in order ..
Designing Products and Processes for High Reliability
The challenges faced by manufacturers in bringing reliable, low overall life-cycle cost products to market in a timely manner are increasing rapidly. The increasing complexity and software criticality is driving the need for a proactive practice of failure prevention. A critical and sometimes overlooked aspect of preventing recalls is the inability to implement systems thinking. Systems thinking is not a pa..
The 10 Most Powerful Value-Rich Words in Selling
If you are serious about selling a product or service you must also get serious about learning the right words to you use in the process. Your sales conversations should not be haphazard but planned, focused, and deliberate. Those who get the best sales results know this. Your capacity to choose the right words in sales situations has the potential to open your prospect’s mind or close it. That’s why, succe..
The Suspicious Activity Process: How to Identify, Monitor, and Report Suspicious Activity, to include How to Write a Good Suspicious Activity Report
Every day in your branch situations occur which are considered "suspicious" and may even put your employees and customers into what we will call a "felony moment." If your customer asks "Should I deposit this money?" The answer your officer gives may encourage the customer to structure, and that is a problem for both the customer and the employee. This program will answer commonly asked frontline questions ..
Website Hot Issues: The Next Disability Law Litigation Hotspot
The Web is an increasingly important resource in many aspects of life: education, employment, government, commerce, health care, recreation, and more. It is essential that the Web be accessible to provide equal access and equal opportunity to people with diverse abilities. The Web offers the possibility of unprecedented access to information and interaction for many people with disabilities. The accessibili..
Working with Lengthy Word Documents Made Easy
What constitutes a “lengthy” Microsoft Word document? For some, it might be a five-page document. For others, it might be a 25-page manuscript. Working with and navigating such a lengthy document can be slow and clumsy. In this webinar, you will learn about features that can help you work with longer Microsoft Word documents. Creating formal reports in Microsoft Word can be a complex and often frustrating e..
Confrontational Conversations: Ouch! Aggression! And Compsure!
Control, Confidence & Composure in the most highly charged situations! Learning to confront someone can be done easily and quickly! No more panic, no more holding back from saying what you want to say. Learn professional confrontation skills that will allow you to maintain control, confidence, and composure!If you are like most people when a situation requires you to say something, you either lash out i..
Dealing with COVID-19 as an Employer: How to Manage in Crisis
This program will explore the impact of the virus both at work and for individuals. We will explore the laws created in response to COVID-19, the laws that apply to any pandemic or illness, laws applicable to layoffs and furloughs, policy considerations and other best practices. We will discuss what employers need to do to maintain a safe and functional environment. Our program also will dispel the myths, d..
Hoshin Kanri Pyramid
Hoshin Kanri is step-by-step planning, implementation, and review process for managed change. It is a “systems approach” to the management of change in critical business processes. The Japanese term Hoshin Kanri has been translated different ways into English in an attempt to capture its true meaning. It literally means “Compass Management. The individual word “Hoshin” means direction and Kanri means admini..