Complaint Management: Best Practices to Assure Compliance and Customer Retention
Complaint handling is likely one of the more cross-functional parts of your quality system: Customer Service may receive your customer complaints, Sales and Marketing may need to reach out to the customer for additional information, Regulatory Affairs may determine whether the complaint is reportable, QA may perform the root cause investigation, R&D or Manufacturing Engineering may need to be involved i..
Cost Analysis in Purchasing
Managing and reducing cost continues to be one of the primary focal points of business and governments today. In many organizations, more than half of the total revenue is spent on goods and services—everything from raw material to overnight mail.Maintaining a competitive position and even survival will depend on the organization's ability to use all of the continuous improvement strategies which have been ..
CRA Sunshine Act and Your Reporting Requirements
This course will discuss disclosure and reporting requirements on banks and other insured depository institutions with respect to certain agreements related to the Community Reinvestment Act (CRA) as imposed by the Gramm-Leach-Bliley Act. The CRA Sunshine statute requires certain CRA-related agreements to be publicly disclosed and reported upon annually.The Community Revetment Act has been in effect for sev..
Crafting Compelling Business Cases
Capital budgeting is a very important process to follow. Usually, there are many more requests for the company’s money (to fund initiatives and projects) than the company can afford; so wise choices must be made. The various proposals are examined in light of risk, potential value, payback, and return on investment. All organizational groups must follow the same rules and be able to present a rational, syst..
Excel for Bankers: Functions and Formulas for Financial Data Analyzation
In the business world, or within your organization, you probably experience large amounts of data. Maybe the data is about your sales, customers, donations, orders, employees, vendors, expenses, or whatever it may be.Excel has many built-in functions that help you deal with that data. It is very important that you know how to use some of these functions to get the most out of your data in a time e..
Management’s Role in Preventing Harassment, Discrimination and Abusive (Bullying) Behaviour
Management is responsible for the behavior of its employees and must learn the laws regulating training. In addition, management needs to set an example by learning from the training. This course is designed to not only teach managers and supervisors their responsibilities in preventing inappropriate behaviors; it also provides the training necessary in that area.Learning ObjectivesIdentify the laws governi..
5 Things HR Must Do with PR When There’s A #MeToo Crisis
Companies dealing with a public sexual harassment claim likely address the matter using PR, and HR, but they almost never coordinate efforts between the two camps. For HR, this gap in communication and strategy can reduce the chances of bringing in top talent, who will go instead to companies with positive brands. It can also create risk and liability as others may also share their stories publicly – which ..
7 Habits of Great Leaders
Leadership is a noble profession. It all starts by mastering the leadership of self. Then you have the right to start to deliberately influence and lead others. The most effective way to lead is to set the example. You and I have deeply developed habits of behavior. First, we must discover why and how we currently handle the critical behaviors of great leadership. What is our unconscious state of mind when ..
Fair Hearings from a Hearing Officer’s Perspective
It sometimes becomes necessary for the medical staff to recommend to the governing board that the medical privileges of a practitioner either be removed or denied. Before such an adverse action is taken, it is very important that the practitioner is afforded due process. That requires planning. It is extremely important to have set the stage properly. This session will provide the perspective of a hearing o..
Issues In Calibrations And Accuracy In Method Validation
Accuracy, the ability of a methodology to give results within acceptable limits when compared to known values, is a fundamental and key requirement. Calibration is the most common approach to obtain accuracy.Accuracy requires a comparison to a validated material. The level of confidence depends on traceability, a chain connecting the samples of interest all the way to the specific metric standards. This can..
Pharmaceutical Water Systems
This seminar will provide an overview of water systems used for pharmaceutical manufacturing. We will cover validation, monitoring, and analyzing data results. What data collected means, how excursions should be handled, and what actions can be done if a problem does occur. What can be expected when the water system is audited by regulatory bodies or clients. This presentation provides an overview on the di..
Tomorrow’s Leaders – How Do We Prepare Them?
This webinar takes a look at mentorship and how it can change the face of your leadership development program. Organizations today are facing a number of business challenges. One of those challenges is a lack of leadership talent. This dilemma is a global challenge.https://hbr.org/2010/06/5-steps-to-addressing-the-leadWe explore some of the tools that great leaders must have in their leadership toolkit. The..
How to document employee discussions and why that is important
Documenting employee discussions is very tricky and at times painful activity for organizations. While it is crucial for HR for a number of reasons, it is a difficult habit for the other employees to imbibe. Documenting employee discussions is important from a legal perspective because this makes the case strong and defensible.Documentation is both the bane and the blessing for HR. It is difficult to get pe..
-80x90.png "IM4 ** Performance-Leadership ™: Architecture & Artistry for Being Compelling & Captivating")
IM4 ** Performance-Leadership ™: Architecture & Artistry for Being Compelling & Captivating
Imaginative Mind x Informative Message x Inspiring Messenger x Interactive MediumPerhaps you can deliver a clear message… But do you know how to compel and captivate a team, a boardroom, or an audience? In fact, do you know the difference between compelling and captivating, and why it’s vital for Hi-Task & Human Touch” Leadership? Next, are you ready to discover and develop your “Passion Power” ™? Are y..
Impact Of Federal Reserve Policy: Now And Ahead
In today’s fast-changing world financial environment plays a crucial role in influencing the economic growth, investments, employment, external trade, inflation, interest rates, credit demand and supply, exchange rates, purchasing power, consumer spending, Government Budget, and also your wealth, investment, financial planning, and economic wellbeing. It is, therefore, imperative to understand how the polic..