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How To Build A High-Performance Team in 90 Days
Get your teams act together; you can enjoy our webinar as an individual manager or as a group! No matter how long you've been managing, this step-by-step guide ensures you'll get the strongest performance possible out of your team in any environment. With strategies presented in manageable daily, weekly, monthly and quarterly timelines, our program covers the full range of workplace issues from outdated sys..
How to Build Emotional Intelligence and Become a Better Leader
Psychologist Daniel Goleman defines emotional intelligence as, “Our capacity to be aware of, to control, and to express emotions”. Emotional intelligence is important in the workplace as it helps build trust, improve communication, increase accountability, and resolve conflicts. Under Daniel Goleman’s model of emotional intelligence, there are four domains: self-awareness, self-management, social awareness,..
How to Complete a GAAS Audit – An In-Depth Review of the Seven Facets
The intention of this course is to provide you with a refresher of the audit process from start to finish, providing an in-depth review of an audit’s seven (7) facets and any relevant updates to the standards. By the end of the course, you should have a general understanding of how a GAAS audit is conducted, what main components are required, the importance of risk assessment, and how to apply these policie..
How to Deal With Difficult People
Are you or your colleagues plagued with different types of resistant, challenging, uncooperative, unpredictable difficult people? Would you like better understanding and solutions for their or your difficult people problems? This session will introduce you to new aspects of dealing with difficult people that you or they may not have seen before. It will energize new strategies and tactics for dealing with t..
How to Develop, Prepare, Analyze and Present an Outstanding Capital Expenditure Proposal
Join us to learn about the latest and most accurate methods for performing capital expenditure (CAPEX) analyses. Learn how to establish your hurdle rate (minimum acceptable rate of return) for your CAPEX projects and which metric most fairly represents the true expected rate of return on your projects. Receive our standardized CAPEX model for use in performing future analyses.Areas CoveredIdentify your true..
How to Exit Fight and Flight Mode
Have you ever been in a situation where a client started shouting at the staff? It could have been at a restaurant, at a car dealership or even at a doctor's office. When people "lose' it in the real world, we label them as unprofessional.We are less willing to do business with them, work for them, or invest in their business. When your buttons get pushed for too long, it might trigger you to start fighting..
How to Focus Your Sales Message From the Buyers Perspective
Two of the biggest complaints buyers have about sellers: You don’t understand my business and You don’t listen. By just shifting your perspective ever-so-slightly to think more from your buyers’ shoes can make a powerful impact. When you adopt the mindset that you are there as an “inside” consultant to help your prospect, your new sales funnel will bear higher conversion rates that result in more closed-won..
How to Hold Your Teams Accountable Without Demotivating Them
How often do you have Performance reviews with your team: once a year, a quarter, or every two weeks?Many leaders and managers have yet to be taught the importance of ongoing feedback and coaching on their teams. They have bought into the belief that Performance management is when we want to eliminate a staff member, or a Performance review happens once a year.These managers only speak to the underperformer..
How to Make Difficult Conversations or Crucial Conversations Easier
This session will go over the dynamics of dealing with difficult or crucial conversations, how to prepare for them, what to do when they arise, what to say and how to redirect reactions when they occur. Areas Covered Stages of a difficult/crucial conversationHow to prepare for itWhat to do if someone isn’t responsive How to handle difficult behavior in a crucial conversationWhat to say when you don’t know w..
How to Manage Poor Performance
Managers are important people because they achieve their results through other people. This means they are responsible for the coordination of efforts throughout the organization. Without managers, our organizations would be chaotic places in which to work. They would, therefore, achieve very little.A key part of the job of the manager is to assess and redirect the performance of their staff member. Manager..
How to Perform a Sound Credit Review With Limited Information
This webinar will cover the entire credit process from how to set up an account, how to decide what payment terms they should receive all the way to how best to collect from a delinquent account. The webinar outlines steps for the following processes:Credit application - what is needed in the body of your credit application so that your company is covered should there be a lawsuit, or the customer goes to c..
How to Properly Terminate an Employee and Avoid a Lawsuit
During this 60-minute program, will be discussing what it means to be an “at-will” employer, the history behind at-will employment, the exceptions to at-will employment, the increasing regulation on employers, as well as some very important cases that underlie the current framework of how employers employ people today. This webinar will describe the systems Every employer should have in place to track..
How to Read and Understand an Annual Report
How did your business perform last year? How did the competition do? What’s the trend in their key business data over the last two years? How can this information help you identify the key things you need to focus on in the upcoming year? Do you struggle with the language of business? How well do you understand terms like, Balance Sheet, Income Statement, P&L, Operations Statement, Cash Flow, MD&A, ..
How to Rebuild American Manufacturing
Ms.Nash-Hoff’s presentation will cover how new trends and technologies are contributing to rebuilding American manufacturing and what government policies and legislation have benefited rebuilding American Manufacturing. She will discuss how the trend of returning manufacturing to America (reshoring) is increasing manufacturing output in the U.S. and how the increased desire of consumers to buy Made in..
How To Resolve Issues With An Elephant In The Room
If you are in a business environment, and/or have discussions with family and friends this webinar will assist you to calmly and effectively address the issue without an argument or hurt feelings. Research reveals that 56% of people bottle-up workplace, family and friends grievances for more than a year without addressing it. It is amazing the pain and frustration many people are willing to endure to avoid ..