On-Demand Webinar
How to Connect to the New Generation Z
Generation Z requires a modern work culture, focused on technology and good leadership. Millennials have been pushing for this type of culture to improve the workforce, however, Generation Z expects it. It is critical for work cultures to enter the 21st century, especially in a time of rapid innovation, where companies that are not built on a culture of agility and technology will quickly fall far behind. L..
How to Create Team Spirit When Mainly Working Virtually
There are many virtual communication tools. What’s the difference between using phone or using one of the many video conferencing tools? What features should you learn to use so you can increase team spirit, motivation? How can you get the team members to eagerly await the sessions rather than dread them?In this program, we will address the benefits and detriments of virtual team interactions and many engag..
How To Cultivate Employee Accountability
One of the most common complaints we hear from supervisors and managers is that people who work for them won't take responsibility for going the extra mile and doing what is necessary to get their jobs done right.“It’s “It’s not my fault.” “It’s not my job.” “I didn’t know.”Excuses. We’ve heard them all. Wouldn’t you love to have all your employees see what needs to be done, do what needs to be done and acc..
How to De-Escalate Angry People in 90 Seconds or Less
Anger, verbal aggression, and arrogance are epidemic in business and professional life. Learning how to de-escalate these situations quickly and effectively is, therefore, a critical leadership skill. In this webinar, you will be introduced to a counter-intuitive, yet powerful, set of skills that will allow you to de-escalate any angry situation in seconds without being defensive or anxious.We are 98% emoti..
How To Deal With the Disruptive Practitioner
Disruptive activity by practitioners in the hospital takes many forms. When it happens, it is important that the hospital and/or the medical staff take appropriate steps to see that it does not affect patient care or disrupt operations.Most disciplinary policies are progressive. A progressive policy applies increasingly more severe sanctions to additional incidents of bad behavior. It is very important that..
How to Detect and Prevent Employee Fraud
Employee fraud has become a serious and persistent cause of financial losses and reputational damage to organizations of all kinds... More and more employees are committing crimes such as embezzlement, check fraud, falsification of financial statements, collusion with corrupt vendors, and, most recently with Volkswagen, fraudulent manipulation of product specifications. Making matters worse, computer and In..
How to Develop a Solid Customs Compliance Program
The takeaway for each participant is to understand the ABC’s of customs compliance and learn how to develop a program that is tailored to its company’s size, supply chain, product, and risks. The program will outline the key elements of a solid customs compliance program and provide guidance on how to develop or take corrective actions to ensure compliance and protect the company. This webinar will give the..
How To Disagree and Get Great Results
Developed by renowned trainer and speaker, Larry Johnson, How To Disagree and Get Great Results is a no-nonsense, webinar that will give you the skills to resolve conflict positively so that results are achieved and relationships are left unbroken. You will learn how to:Resolve differences with customers, co-workers - even your boss and still maintain positive relationships with themKeep disagreements from ..
How to Document Employee Discussions and Why That is Important
This session, which will provide participants the information needed to be better able to document employee discussions and defend the organization from losses incurred due to poor documentation practices. Learning ObjectivesHow and why documentation is goodo Meets the legal requirements of Federal statuteso Provides a record of interactions with employees in order t..
How to Effectively Use Pre-Hire Assessments for Improved Employee Selection
Minimize hiring mistakes by using pre-hire assessments to measure job skills and personality attributes needed for top performance in key roles in your organization. Avoid costly turnover by hiring new employees who not only have the skills to do the job but who will also embrace the work required with high engagement and fit into your culture. Understand what assessments are available and how they can be a..
How to Give Corrective Feedback : The C.A.R.E. Model - Eliminating Negative Behaviour, by Focusing on Accountability
In today’s demanding business climate that has an accelerated focus on treating workers right, it is so important to engage their issues with timely action, tact, and communication skills that leaves nothing to chance in corrective measures, for any and all negative situation you encounter. What is the issue you are challenged with? Uncontrolled negativity in the workplace, offensive language, constant and ..
How to Implement an Effective Human Error Investigation Program
Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrenc..
How to Improve Your Leadership Style
Before you start any journey you need to be certain of your “starting point” and then plan the best route to reach your destination. We will discuss basic behaviors and styles of leadership so you can figure out where you fit now. Then we will explore the necessary characteristics for becoming a great leader.Next, we will examine exactly how we become the way we are now, why we act the way we do, and how we..
How to Keep HR From Being the Employee Complaint Department
It seems that HR has become the place where employees go to vent about every petty slight or departmental squabble. And employees somehow expect HR to instantaneously fix them and smooth over all of their workplace-related issues. Certainly, when employees come to HR to lodge legitimate complaints of harassment, discrimination, or retaliation, of course, HR must listen, document, and investigate. However, t..
How to Legally Use Background Checks and Avoid the EEOC
This webinar provides an overview of the use of background checks during the hiring process – what are they typically and why are they used by employers. The Presentation will also discuss the potential discriminatory disparate impact the use of criminal background checks may have on applicant pools. New trends in the enforcement of anti-discrimination laws, particularly by the Equal Employment Opportunity ..