Dealing with Difficult People
Daniel Fay provides organizations around the world with a framework for business management and executive excellence. Dan has conducted programs in business management, business analysis, project management methodologies, and leadership principles.
Dan has been both a selected and invited speaker at international management symposiums and conferences in China, Canada, the United States, Europe, and Asia. Dan has performed business analysis and project management roles for project teams ranging from 3 to over 300 members.
Dan has been on the faculty for Protrain, the Global Knowledge McMaster University certificate programs, IATA Training Institute, Dalhousie University, The College of the North Atlantic, and Advanced Project Leadership Series. Dan has held board positions with numerous PMI Chapters and the PMAC.
This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
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According to Deepak Chopra and Kabir Sehgal in a post for CNBC, one way to deal with difficult people is to not take what they say personally. If you do then you both get defensive and the situation escalates.
This session shows you how to deal with the event, the situation, not the person. Position yourself as a cooperator, not a competitor, working together, not against each other. Gain some quick tips and methods that are easy to understand and put into play, even in the most stressful of times.
There are people that seem to create roadblocks to our personal success. You cannot change others, you can only adapt, and change your own approach to dealing with these people, and these situations.
- Understand the people in your life
- Why they appear to be difficult?
- Why Bother – Reasons to Deal with this situation
- How does personality conflict contribute to the situation?
- Know how to communicate with difficult people
- What are some challenging behaviours
- Conflict Management techniques to choose from
- Stress reducing techniques that work
- Creating an action plan for immediate action
Course Level - Basic/Fundamental
Who Should Attend
- Team leaders
- Project managers
- HR professionals
Why Should Attend
If you are looking for a few ideas and techniques for dealing with stressful situations and individuals, this session is for you.
In dealing with difficult people, we fear their reaction, we over-estimate the feedback we will get. Gain confidence in dealing with those individuals and prepare for any response.