Daniel Fay provides organizations around the world with a framework for business management and executive excellence. Dan has conducted programs in business management, business analysis, project management methodologies, and leadership principles. Dan has been both a selected and invited speaker at international management symposiums and conferences in China, Canada, the United States, Europe, and Asia. Dan has performed business analysis and project management roles for project teams ranging from 3 to over 300 members. Dan has been on the faculty for Protrain, the Global Knowledge McMaster University certificate programs, IATA Training Institute, Dalhousie University, The College of the North Atlantic, and Advanced Project Leadership Series. Dan has held board positions with numerous PMI Chapters and the PMAC.
According to Deepak Chopra and Kabir Sehgal in a post for CNBC, one way to deal with difficult people is to not take what they say personally. If you do then you both get defensive and the situation escalates.This session shows you how to deal with the event, the situation, not the person. Position yourself as a cooperator, not a competitor, working together, not against each other. Gain some quick tips and..