Creating a Culture of Trust: Management Strategies That Get Results
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted with government agencies from the United States, the Royal Government of Saudi Arabia, Canada, the Cayman Islands, and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity, and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers, and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster’s International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service, and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
This webinar has been approved for 1.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
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Learn to overcome inaction and fear in team members and to better motivate them to take initiative, take smarter risks, and commit to giving their best in all endeavors. During this workshop, you will develop competencies needed to establish and maintain trust and credibility with all of your team members. You'll evaluate your level of trust towards others, identify critical behaviors for developing positive relationships and learn specific strategies and tactics to create greater trust, repair broken trust, and lead your team to optimum results.
What skills and attributes does it take for you to create a culture of trust? Do you recognize a job well done immediately after it happens? Would you like to learn how to induce healthy “challenge stress”? Managers who empower their employees to choose their work patterns, habits, and job design develop more productive employees. When was the last time someone complimented you on your communication skills? Do you know what it takes to intentionally build relationships and facilitate whole-person growth? Come laugh, listen, and learn as Chris DeVany teaches us about the steps we need to take every day to make trust-building work for you, your direct reports, your team, and your organization!
- Establish and build trust
- Mentor and coach
- Determine your Mentor/Coaching Goals
- Maintain confidentiality
- Define Areas of Limits
- Define Communication
- Discuss Time Commitments
- Build Openness and Respect
- Keep it Professional
- Continuous Self-Improvement
- Communicate the Knowledge
- Allow for Failure
- Provide a System of Rewards
Course Level - All Levels
Who Should Attend
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
Why Should You Attend
- Are you feeling a bit overwhelmed when it comes to a lack of trust in the workplace?
- Could you use a ‘management refresher”, to help you get a better handle on things?
- Would you like to brush up on your managing, coaching, and mentoring skills?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!