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  • BEVERLY HATHORN
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BEVERLY HATHORN

For over 30 years, She has been deep in the trenches building teams, coaching talent, and helping people reach their professional best. Her approach is formed by a successful 25-year career at AT&T, plus engagements with the State and Federal Governments. She will combine my extensive industry knowledge with targeted Project Management and HR Certifications to help clients build high-performing Customer Service Teams and create processes that deliver exceptional customer experiences. As a published thought leader and podcast host, She enjoy bringing attention to the benefits that employees and employers alike experience through improving their culture and service delivery. She feel that once organizations realize that their culture is the soil in which all things grow, they can be more intentional about aligning policies and practices and investing in training and development programs. The goal is to foster and nurture a culture of psychological safety, autonomy, and flexibility, where employees thrive and grow! As the owner of Strategic HR Consultants, a Leader and Coach, she plans to show clients who struggle with high customer complaints, and low employee engagement, how to build stronger teams that deliver better customer experiences.


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$160.00
Delivering Feedback to Non-Receptive Employees

 Beverly Hathorn
 May 22 2025
 01 : 00 PM EST    
 60 Minutes
Delivering Feedback to Non-Receptive Employees

Delivering Feedback to Non-Receptive Employees is a transformative course that empowers leaders to navigate feedback conversations with confidence and empathy. While the task of feedback may not be particularly exciting and fun, it is essential for managers and leaders to engage in constructive feedback conversations to foster a culture of continuous improvement and employee development.In this course, part..

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