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Handling Difficult Customer Behaviours
Dealing with difficult customers can be stressful, anxiety-ridden and can have an adverse effect your entire day, week, year! When we lack the proper tools to overcome difficult customer behavior, it can negatively impact our bottom line not to mention our professional and personal lives. In this course, you will be provided with the tools to handle difficult customer challenges with skill and ease.Learning..
Heat Stress Prevention Avoidance and Control Measures
Heat stress is a real problem all over the globe. Just ask the guys making mud bricks in Bangalore. Dealing with high heat is becoming an increasing challenge since heat waves and periods of elevated temps are becoming more frequent and prolonged. Science and human factors engineering, also called Ergonomics, has long studied the issue and a body of conventional wisdom has established the basic working para..
HIPAA Audits – an Insiders Perspective
I will be speaking to real life audits conducted by the Federal government for Phase 2 and beyond (I’ve been on both sides of these audits) what your highest risks are for being fined (some of the risk factors may surprise you). It seems almost daily I am receiving calls from nervous practice managers and compliance officers all over the USA regarding a HIPAA audit letter or call they have received. This le..
HIPAA training for the Compliance Officer
This webinar will be addressing how practice/business managers (or compliance offers) need to get their HIPAA house in order before the imminent audits occur. It will also address major changes under the Omnibus Rule and any other applicable updates for 2018. Areas also covered will be texting, email, encryption, medical messaging, voice data and risk factors as they relate to IT. The primary goal is to ens..
HIPAA vs SAMHSA (42 CFR Part 2)
This lesson will be addressing how practice/business managers (or compliance offers) need to ensure their organization is complying with the Federal Substance Abuse and Mental Health Administration (SAMHSA) regulations (42 CFR Part 2) and how this differs from the HIPAA (Health Insurance Portability and Accountability Act) Privacy and Security Regulations. Both regulations carry significant civil and even c..
How Effective is Your Foreign Corrupt Practices Act (FCPA) Program?
As FCPA enforcement has gone through the roof in recent years - along with the fines for noncompliance - many companies have made FCPA compliance a priority. But when an employee or third party steps out of line, the first thing regulators will look for is the effectiveness of the compliance program.When it comes to managing and monitoring bribery malpractices, performing data analysis and internal controls..
How ISO/IEC 27001 Can Help Achieve GDPR Compliance & Reduce Data Breach Risks
Organizational IT usage categorization can be either support transaction processing or decision-making. Transaction-based information systems process data for routine business activities, whereas a decision-based information system commonly advises managers and professionals in non-routine judgments. Accordingly, information systems represent an architectural component that collects data, processes transact..
How to Achieve Flawless Execution
Flawless execution is the ultimate practical behavior that the most successful companies strive to attain. The stories about Steve Jobs demanding perfection at Apple are legion. The quality and design excellence of Apple products is also common knowledge. This webinar will show you how to attain flawless execution without sacrificing people or human dignity.Errors, mistakes, and oversights are some of the m..
How to Analyze the Income Statement
Many people may have financial statements in front of them but they do not know what they should be looking for. The Financial Statements can be seen as a Maze as there is so much information and people do not know where to start looking first. This live webinar will show people where they can find the income statement information they need and then depending on their needs (Are they looking to invest in th..
How to Apply ISO 27001 Principles to Enterprise Risk Management In 2018
ISO 27001 describes how to manage information security in a company. According to its documentation, ISO 27001 was developed to "provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving an information security management system." By applying ISO 27001 standards effectively in your organization you can ensure robust security for your organization's vital inf..
How to Assess Risks and Evaluate Controls
Every organization is set up to accomplish its primary business objective. Whether it is a “for-profit” organization or a “not-for-profit” organization, there is always a primary business objective. And whenever there is an objective, there is always the risk that the objective will not be achieved. Management has the responsibility to assess risks and establish controls to ensure that business objecti..
How to Become an Influential & Empowered Leader – With or Without a Title
With shifting corporate cultures requiring change management expertise, this webinar focuses on the mindsets, practices and emotional intelligence of the leader or aspiring leader. Discover not only how to facilitate and empower positive change, but how to start by becoming the “changed one” yourself.Stringent notions of management and top-down pyramid corporate structures are constantly being challenged. D..
How to Build and Use 360 Degree Feedback
Would you like to understand the complete and critical steps of the 360 degree feedback process?. How about learning the keys to identifying an effective 360 degree feedback instrument?How about being able to access important information regarding the selection of raters?. Would you like your team to improve performance?If you answered “yes” to any of these questions, then come laugh, listen and learn as Ch..
How to Conduct a Harassment & Bullying Investigation
The EEOC requires that employers receiving a complaint, or otherwise learning of alleged harassment in the workplace, “investigate promptly and thoroughly…take immediate and appropriate corrective action by doing whatever is necessary to end the harassment, make the victim whole by restoring lost employment benefits or opportunities, and prevent the misconduct from recurring”. That’s a tall order to ensure ..
How to Conduct an Effective Workplace Investigation
In today’s workplace, there are numerous situations that can cause problems for employers that need to be followed up on and investigated by HR. These include claims of harassment, claims of discrimination, claims of a hostile environment, claims of retaliation, claims of improper pay practices, and many more claims of improper management practices. HR usually ends up with the responsibility for conducting ..