Conflict Resolution for Managers
Dr. ZaLonya Allen is a professional leadership speaker and trainer with over fifteen years experience delivering hundreds of presentations for organizations throughout the country including Ford UAW, Edison, Society for Human Resource Management, Federally Employed Women, Clemson University, International Association of Administrative Professionals and Roanoke College to name a few. As an educator she has taught at all levels of higher education from community college to graduate school. She spent nearly ten years in the corporate world and has served in numerous leadership positions including board member for the National Speakers Association of Michigan and President of the National Entrepreneurs Association. Dr. Allen is a graduate of the University of Michigan, Wayne State University and North Central University. She holds degrees in industrial relations, sociology and two degrees in psychology with a focus in I/O psychology. Dr. Allen is a member of the American Psychological Association and continues to work as a psychology professor.
It is vital for managers to have effective tools to prevent and resolve conflict whether it is conflict among team members or conflict with clients and customers. This course will provide you with simple effective techniques that you can apply to reduce conflict including a 3 step formula to diffuse difficult situations immediately. Managing conflict effectively allows companies to increase productivity, facilitate stronger work teams and retain customers and clients.
Conflict is a normal part of relationships and contrary to what you may
have heard, it is not always negative. Conflict can allow people to work
through challenges and identify thoughtful solutions. However too much
conflict over a long period of time can be problematic causing a
breakdown in communication, resentment, decreased productivity an in
some cases violence. According to research on workplace conflict, 85
percent of employees deal with conflict at work and 29 percent of
employees deal with it almost constantly. When equipped with the right
tools managers can prevent, manage and resolve conflict more quickly and
easily. 76 percent of employees who receive conflict management and
dispute resolution training experience positive outcomes while 81
percent found a better solution to their problems.
- Identify the main causes of conflict
- Understand techniques to prevent conflict
- Learn a 3 step formula to diffuse difficult situations immediately
- Implement strategies for dealing with difficult people
- Learn how to connect and build rapport
Who Should Attend
This course is a must for anyone in a leadership or management position
who is seeking to build stronger relationships and run more effective