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Communicating in Challenging Situations
What do you think of when you think of – communication? How adept are you at communicating with others? Do you ever wish you could say “No” and not feel guilty? Do you and your spouse seem to be speaking in two different languages? And, how about that boss of yours – always disrespectful and rude – how do you deal with that? Communication skills are important in working and living together effectively..
Communication Skills For Success - In Business and In Life
Communication is the master skill to success!Become a great communicator!Communication is the master skill to success, yet virtually no one has been trained in this area – Amazing! Communication is literally what we do all day long and people have very little skill in this area But you can master it! This training will give you a huge advantage in life that very few people will ever have. If you want to acc..
Communication, Bias and Team Conflict During Crisis
Interpersonal communication skills are essential workplace skills. Communication - how what, and when can be a significant hurdle to convey during stressful times, and even more critical during chaos, crisis, and uncertainty. How do you ensure that you are delivering your key messages in a way that can be heard and understood by your team as you move forward through these uncertain times?Interpersonal commu..
Compliance and the Role of the RN and Social Work Case Manager in the Acute Care Setting
This program will review the compliance issues that most greatly impact your practice such as the 2-midnight Rule, the NOTICE Act, HINNs, the important message and others. The joint commission is now monitoring these issues when they have deemed status from medicare, so your compliance is critical to a good joint commission survey outcome.This program will help you to identify where you may have compliance ..
Conflict to Cooperation: Your Workplace Resolution Roadmap
In the dynamic world of the workplace, conflicts are inevitable. These conflicts can take two distinct forms: functional and dysfunctional. Functional conflicts are constructive, leading to new ideas, growth, and cooperation. In contrast, dysfunctional conflicts are detrimental, consuming time, energy, and trust, and leaving individuals feeling vulnerable, frustrated, and anxious.Effective conflict manageme..
Conquering the Challenges of First-Time Management
As a first-time manager, you will be responsible for leading a team and ensuring their success. This can be a daunting task, but with the right mindset and skillset, you can excel in this role. Throughout this workshop, we will provide you with the tools and knowledge needed to become an effective leader and build strong relationships with your team members.Some topics which will be covered are The importan..
Critical Thinking and Problem Solving Skills for Business Challenges
Every day at work, leaders are faced with many issues when making decisions. Some of our problems are big and complicated, while others may be more easily solved. There is no shortage of challenges and issues that can arise on the job. Critical thinking and problem-solving are two essential skills that leaders need to have. Critical thinking refers to the ability to use knowledge, facts, and data to effecti..
Cultural Competency in 2023: Making DEI a Reality
This program will assist you in developing a cultural competency plan of action to move your DEI goals forward. We will explore the definition of cultural competency and how to make it a reality. We will explore the policies and practices necessary to make DEI work for your workplace. Areas Covered Definitions of DEI and cultural competencyTrends in cultural competencyHow to OWN cultural competencyDevelopin..
Culture Vs. Strategy: Unpacking the Breakfast Table Analog
In today's dynamic and unpredictable business landscape, the success and sustainability of organizations hinge on their ability to navigate the intricate interplay between culture and strategy. Welcome to our immersive webinar, "Culture vs. Strategy: Unpacking the Breakfast Table Analogy". where we embark on a 90-minute journey of deep dive into the core of organizational dynamics, equipping you with the kn..
Currency Transaction Reports (CTRs): How to Deal with Common Issues for Filing
Under the Bank Secrecy Act (BSA), there are reporting obligations for financial institutions doing business in the US. A currency transaction report is one of those obligations. A CTR must be filled out whenever a customer conducts a currency transaction over $10,000. There are some exemptions which we will go over as well. Remember with CTRs, it is a form we file to help prevent money laundering, We are go..
Customer Relationship Management: Mastering Profitable Relationships
Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..
Customer Relationship Management: Strategic Methods to Manage Relationships
Today, software tools are used to manage the "mechanics" of customer relationship. However, you cannot rely on software to manage your relationships with customers. This is the human interaction which must take place. Acquiring the right customers in the first place and then discovering their ever-changing needs goes far beyond interacting with a screen. Successful organizations, spend time talking with cus..
Dealing with Conflict
Conflict should not be avoided. In fact, discussing ideas that differ among team members is the only way to get all the ideas out and examined. Passionate debate is to be encouraged. Managing the discussion is the challenge for the moderator. Arguing your point of view is NOT attacking those with a different point of view personally. The ultimate intent is to resolve the conflict by coming to a consensus. C..
Dealing With Difficult People In Life and Work
In this training you will discover the secret skills used by top therapists to deal with the most challenging of people. From annoying people at work. All the way to lock-down psychiatric patients. These skills are all extensively tested in the field and known to produce outstanding results.You will also learn how to deal with specific types of difficult people, and be shown how to control your emotions and..
Dealing with Workplace Negativity
Workplace negativity affects more people and organizations today than ever. Managers and team members alike report being more stressed as they are being asked to do more with less. Learn to create a positive, more productive workplace by developing practical strategies to relieve stress. As a manager or executive, learn to align with company values designed to help employees perform at their best. Acknowled..