Accountability, with engagement, equals profitability. When everyone gets that they are the customer/patient experience, no matter what their function or degree of contact with the client is, they will connect at an accelerated level that will differentiate you from your competition.This fast-paced session will show you how to fully engage, influence and empower your front-line staff on how to successf..
Companies erroneously spend too much time looking for the correct skills and knowledge for the job and paying little or no attention to attitudes and behaviors necessary to a candidate perform at a high level. The fact is that most involuntary terminations occur because of improper attitudes and behaviors.The best way to hire the correct candidate is to see into the future and see how that candidate will pe..
This IRS regulatory compliance training will explain the Best TIN Solicitation Best Practices. While TIN solicitation might sound too lascivious for the legitimate business world, it is critical that every organization take this task seriously. For if they don't, a very uncomfortable and costly audit with the IRS is likely to ensue.Areas CoveredIdentify all required TIN information you need to collectDesign..
The webinar will help you to write clear, unambiguous, and flexible SOPs. You will learn techniques for creating easy to read and understand SOPs that your employees can consistently follow.Well written procedures are a critical ingredient in an effective and efficient quality management system. They are an essential part of meeting the regulatory requirement to “establish and maintain” a suitable and effec..
Collaborative Conversations, Building Trusting Relationships, and Increasing Engagement and Performance
Building trust and strong cohesive relationships in the workplace is critical for a number of reasons. Organizations that have a high level of trust in the workplace have higher productivity, greater engagement, and retention of staff.Trust is an essential element in team building, as it results in a sense of safety and security among employees. Employees who trust each other, as well as their leaders, crea..
This is a chance to look at existing ideas in customer identity in new ways and to consider both practical, short-term improvements as well as look at where the solutions may be evolving.The Federal regulators put together a list of 26 “Red Flags” to help banks deal with ID theft and identify fraudulent attempts to take over accounts. But the list is not organized for ease of use and they are not a comprehe..
FDA and EU regulations require that firms have a program for the calibration and maintenance of test and measurement equipment. The program must include intervals, scheduling, specific procedures, limits of accuracy/precision, and remedial action in the event that the equipment does not meet established requirements. Prior to use, however, this equipment must be validated to make sure it produces a product ..
Inadequate investigation of out-of-specification (OOS) results in the laboratory is a common observation cited in FDA 483s and Warning Letters. It is clear that regulatory investigators throughout the world are looking at laboratory operations very closely. Specifically, there is a concern as to whether the laboratory and the company apply good science to the investigation of laboratory test results that ar..
No matter what business you are in, you must be able to understand customers’ expectations, even when they cannot articulate them easily. You must measure yourself against industry leaders to assure you are able to provide great value to your internal and external customers. Although there are times when you want a third party to conduct these studies, you can learn simple tools and approaches and dig out w..
Building a respectful workplace is essential for your organization to grow and flourish. In a respectful workplace, all people have the right to be treated with dignity and respect. But respect goes far beyond legally defined protected rights. Employees feel valued by their employers. Productivity is high, conflict is low and business interests thrive. Even in difficult times such as terminations or discipl..
Companies are facing an ever more increasingly complex environment coupled with increasing marketplace volatility. This is causing companies to strive to be more flexible and responsive by streamlining both planning and execution. In addition, companies are attempting to conserve the use of their valuable resources. Instead of investing in products prematurely that then creates an inventory that may not be ..
How can companies address the U.S. FDA’s tougher stance and product, process and QMS V&V? One major failing is the lack of sufficient or targeted risk-based V&V Master Planning. Why do companies need a Validation Master Plan? What is it? How is it structured? Supporting systems/documents? How should each individual V&V plan be structured? Clarification of validation terms. Device, product, proce..
This course provides a concise overview of Google Sheets, a cloud-based spreadsheet application by Google. Similar to Excel, the tool allows users to enter numbers, apply formulas, prepare graphs, create charts, use pivot tables and more. While Excel is the default tool and industry standard for most accountants, Sheets has many underrated capabilities which are clearly superior to Excel. These include onli..
When the calendar turned to January 1, 2011, the first wave of “baby boomers” turned 65 years old. This is a normal retirement age. Today due to the nature of the economy they are not retiring. More and more want or need to stay in the workforce. Ten thousand baby boomers will turn age 65 every day for the next 17 years. Even with the desire to stay at work so strong, baby boomers are exiting the workforce ..
What if you could leave the office on time every night with a calm feeling that you are in control of your tasks and deadlines, leaving you space for your personal life?You can leave work on time if you attend this webinar, internalize the principles taught and augment the way you use Microsoft Outlook by using the time management features that will be demonstrated. Attend and learn how to pack your day wit..