On-Demand Webinar
Customer Relationship Management: Strategic Methods to Manage Relationships
Today, software tools are used to manage the "mechanics" of customer relationship. However, you cannot rely on software to manage your relationships with customers. This is the human interaction which must take place. Acquiring the right customers in the first place and then discovering their ever-changing needs goes far beyond interacting with a screen. Successful organizations, spend time talking with cus..
Data Integrity 21 CFR Part 11 Compliance
The importance and amount of data being generated to ensure product quality and patient safety continues to grow, and proper controls around that data continue to be a subject of regulatory scrutiny. Regulatory agencies across the world are repeatedly citing data integrity issues. As a result, industry guidance and enforcement strategies are evolving. Regulatory concerns and warning letters have extended to..
Dealing with Conflict
Conflict should not be avoided. In fact, discussing ideas that differ among team members is the only way to get all the ideas out and examined. Passionate debate is to be encouraged. Managing the discussion is the challenge for the moderator. Arguing your point of view is NOT attacking those with a different point of view personally. The ultimate intent is to resolve the conflict by coming to a consensus. C..
Dealing With Difficult People In Life and Work
In this training you will discover the secret skills used by top therapists to deal with the most challenging of people. From annoying people at work. All the way to lock-down psychiatric patients. These skills are all extensively tested in the field and known to produce outstanding results.You will also learn how to deal with specific types of difficult people, and be shown how to control your emotions and..
Dealing with Imposter Syndrome
On this webinar you will:Understand what impostor syndrome is and how it can hold you backIdentify your type of impostor syndrome personalityLearn the 5 key principles to work through the mental and emotional blocks holding you backBe introduced to my holistic approach to managing and overcoming feelings triggered by impostor syndromeStart to learn how to build the resilience and strength to deal with uncer..
Dealing with Underperforming Directors
One of the biggest tests of the unity and collective efficacy of a board is when a fellow director is underperforming. That underperformance can manifest itself in many ways, but it inevitably has a negative impact on the wider board, the bad apple syndrome. The challenge of an underperforming director needs to be handled firmly, quickly, and sensitively as it can escalate into a wider conflict issue. This ..
Dealing with Workplace Negativity
Workplace negativity affects more people and organizations today than ever. Managers and team members alike report being more stressed as they are being asked to do more with less. Learn to create a positive, more productive workplace by developing practical strategies to relieve stress. As a manager or executive, learn to align with company values designed to help employees perform at their best. Acknowled..
Deep Dive into Financial Ratios
During many years of evaluating companies there are many things that you find are not as they seem after breaking down a balance sheet, income statement or statement of cash flows. If you do not have the skills to properly analyze the companies’ financial statements, you could end up losing a large customer to bankruptcy or granting a loan and the company defaults on it. In the webinar you will learn how re..
Defensive Driving Best Practices for the Non-DOT Fleet
Practically every person in the US will either drive a vehicle or be a passenger in one at some point. Usually this is a Daily Exposure. In order to maximize the safety elements associated with this ‘exposure’, It is pretty much staring us in the face that we learn at least the basic safety metrics associated with all things automotive. This includes such things as hiking, walking the dog, bike riding, driv..
Delegating: A Powerful Tool to Develop Others
Embark on a transformative leadership journey with Robert S. Grossman, Founder of Black Diamond Leadership, as he leads our highly anticipated webinar, "Delegating for Growth." With over 25 years of experience and a track record of coaching 500 leaders globally, Robert brings a wealth of expertise to guide you toward becoming a master delegator and achieving unparalleled success.In this dynamic webinar, you..
Developing Empathy and Active Listening Skills – Communication Skills
This webinar includes:Empathy involves understanding and sharing the feelings, perspectives, and experiences of othersIt goes beyond sympathy, as it requires actively connecting with and relating to others' emotionsEmpathy helps create a sense of trust, psychological safety, and mutual understanding in interpersonal interactionsIt promotes a culture of inclusivity, respect, and compassion within teams and o..
Differing Site Conditions – Who Really Owns The Risk?
The Differing Site Conditions clause is one of the oldest clauses used in construction contracts, having been created by the U.S. Federal government in 1926. It is generally accepted that the object of the clause is to transfer the risk of latent site conditions to the owner, thus enticing contractors to reduce their contingency cost at the time of bid. The promise of the clause is that if the contractor en..
Direct Versus Indirect Expenses in Construction Projects
This seminar discusses construction expenses, their type, and classification. It goes into each category and explains it in simple terms. We discuss labor, materials, equipment, other (government fees, lab tests), subcontracts, job (project) overhead, general (main office) overhead, contingency allowance, profit allowance, and inflation/escalation allowance. We then go into a brief analysis of all these exp..
Discharge Planning: Best Practices Including a Review of the Conditions of Participation
We will begin with a review of the prior rules and from there we will discuss the most recent changes from the Medicare program and how they will impact the roles of the RN case manager and the social worker. Learn how to be sure that your processes address the complexities of the new healthcare environment and that your role as a case manager or social worker is designed and staffed to meet the changes ahe..
Diversity and Inclusion Strategy: A Necessary Workplace Survival Tactic
What do we mean when we think about – Diversity? Inclusion? Is it referring only to race, disability, and gender? Diversity and inclusion strategies have expanded to include the differences among us in the way we do our work, how we think, as well as where we work in the organization. This webinar will discuss the forms diversity and inclusion take within our workplaces, and how that translates into the cri..