Generic Webinars

$200.00
Currency Transaction Reports (CTRs): How to Deal with Common Issues for Filing

 Recorded Webinar
 60 Minutes
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Currency Transaction Reports (CTRs): How to Deal with Common Issues for Filing

Under the Bank Secrecy Act (BSA), there are reporting obligations for financial institutions doing business in the US. A currency transaction report is one of those obligations. A CTR must be filled out whenever a customer conducts a currency transaction over $10,000. There are some exemptions which we will go over as well. Remember with CTRs, it is a form we file to help prevent money laundering, We are go..

$200.00
Customer Relationship Management: Mastering Profitable Relationships

 Recorded Webinar
 90 Minutes
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Customer Relationship Management: Mastering Profitable Relationships

Providing better, faster service is what will keep your customers coming back.Quality service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company..

$200.00
Customer Relationship Management: Strategic Methods to Manage Relationships

 Recorded Webinar
 90 Minutes
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Customer Relationship Management: Strategic Methods to Manage Relationships

Today, software tools are used to manage the "mechanics" of customer relationship. However, you cannot rely on software to manage your relationships with customers. This is the human interaction which must take place. Acquiring the right customers in the first place and then discovering their ever-changing needs goes far beyond interacting with a screen. Successful organizations, spend time talking with cus..

$200.00
Dealing with Conflict

 Recorded Webinar
 90 Minutes
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Dealing with Conflict

Conflict should not be avoided. In fact, discussing ideas that differ among team members is the only way to get all the ideas out and examined. Passionate debate is to be encouraged. Managing the discussion is the challenge for the moderator. Arguing your point of view is NOT attacking those with a different point of view personally. The ultimate intent is to resolve the conflict by coming to a consensus. C..

$200.00
Dealing With Difficult People In Life and Work

 Recorded Webinar
 90 Minutes
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Dealing With Difficult People In Life and Work

In this training you will discover the secret skills used by top therapists to deal with the most challenging of people. From annoying people at work. All the way to lock-down psychiatric patients. These skills are all extensively tested in the field and known to produce outstanding results.You will also learn how to deal with specific types of difficult people, and be shown how to control your emotions and..

$200.00
Dealing with Workplace Negativity

 Recorded Webinar
 90 Minutes
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Dealing with Workplace Negativity

Workplace negativity affects more people and organizations today than ever. Managers and team members alike report being more stressed as they are being asked to do more with less. Learn to create a positive, more productive workplace by developing practical strategies to relieve stress. As a manager or executive, learn to align with company values designed to help employees perform at their best. Acknowled..

$200.00
Delegating: A Powerful Tool to Develop Others

 Recorded Webinar
 90 Minutes
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Delegating: A Powerful Tool to Develop Others

Embark on a transformative leadership journey with Robert S. Grossman, Founder of Black Diamond Leadership, as he leads our highly anticipated webinar, "Delegating for Growth." With over 25 years of experience and a track record of coaching 500 leaders globally, Robert brings a wealth of expertise to guide you toward becoming a master delegator and achieving unparalleled success.In this dynamic webinar, you..

$200.00
Documenting Employee Problems: Effective and Defensible Documentation

 Recorded Webinar
 90 Minutes
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Documenting Employee Problems: Effective and Defensible Documentation

You’ve heard the statement, “If it’s not written down, it didn’t happen.” The human resources mantra to managers and supervisors is to "document, document, document," because disciplinary actions can often give rise to claims of discrimination, leading to high costs of litigation. But do your managers and supervisor know how, when, and what to document? Although it may seem like a headache to write a report..

$200.00
Don’t Shoot the Messenger – How to Deliver Bad News to your Clients and Teams

 Recorded Webinar
 60 Minutes
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Don’t Shoot the Messenger – How to Deliver Bad News to your Clients and Teams

Project managers and business analysts deliver “bad news” to our clients and teams almost daily from scope creep to budget issues to scheduling problems. If these conversations go badly, they can ruin a client relationship, project, and team culture. If handled carefully and effectively, your relationships will be enriched. This makes message management critical it takes skill to effectively avoid arguments..

$200.00
Effective Engagement in Times of Change and Uncertainty: Leadership Communication Skills and Strategies

 Recorded Webinar
 90 Minutes
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Effective Engagement in Times of Change and Uncertainty: Leadership Communication Skills and Strategies

We live in a wired, 24/7 world that's often cycling between "do more with less" or "lean-and-MEAN" reorganizing and ever faster upgrading while demanding higher levels of transparency and accountability. And these days, especially, it can feel like we are spinning scarily out of control. Hey, today it’s less a matter of “downsizing” or “rightsizing” than it is of sheer “fright sizing!” Not surprisingly, man..

$200.00
Effectively Handle Toxic People For Better Productivity and Less Drama

 Recorded Webinar
 90 Minutes
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Effectively Handle Toxic People For Better Productivity and Less Drama

Stress, uncertainty, and crisis impact how we communicate and how we interact with our colleagues and customers. During the beginning of COVID-19, we saw a focus on patience, support, and collaboration. Now, we are seeing that patience is waning. Expectations are higher. And negativity is on the rise. How do you ensure that this negativity is not toxic and contagious within your team?Through COVID-19 we are..

$200.00
Emotional Intelligence: The Missing Component in Leadership Success

 Recorded Webinar
 60 Minutes
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Emotional Intelligence: The Missing Component in Leadership Success

Emotional Intelligence has several components and by balancing these components, you can be not only more successful as a leader, but you can be more successful at handling stress and crafting a satisfying life. From the leadership viewpoint, emotional intelligence gives you the ability to relate to employees and colleagues, create rapport with them, and influence their behaviors. You start with the compone..

$200.00
Essential Management Skills - What You Need To Get The Important Work Done

 Recorded Webinar
 90 Minutes
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Essential Management Skills - What You Need To Get The Important Work Done

New supervisors will be ready to hit the ground running with the skills learned in this Webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.You will learn the skills you need to plan, prioritize and execute effectively each and every day. Putting into practice both the “hard stuff” and “soft stuff” will help you meet new challenges with increased co..

$200.00
Everyone Communicate but Few Connect – Discover Your Disconnect

 Recorded Webinar
 60 Minutes
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Everyone Communicate but Few Connect – Discover Your Disconnect

We all communicate every day, but are we really “connecting” with those we work and live with? Connecting can make or break relationships. When we relate well to others, even those that are different than we are, it increases our influence with them.Talent and experience are not enough. The ability to communicate effectively is key to any accomplishment, whether in the workplace or at home. It does not come..

$200.00
Excel - Power Pivot – Pivot Tables For 21st Century Data Analysis

 Recorded Webinar
 60 Minutes
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Excel - Power Pivot – Pivot Tables For 21st Century Data Analysis

Power Pivot removes many of the limitations and frustrations that users find with creating Pivot Tables in Excel. For example, using Power Pivot you can.Create Pivot Tables from multiple lists/tables without the need to combine them into a single list first (goodbye LOOKUP and all the issues that it brings)Create Pivot Tables from large datasets without worrying about file size, performance, or needing more..

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