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LGBTQ Inclusion in Health IT and Patient Intake
Many in the healthcare field want to better serve lesbian, gay, bisexual, transgender, and queer (LGBTQ) patients, but do not know where to begin or hit roadblocks early on in the process. It is important to have a basic understanding of who your LGBTQ patients are, what kind of health challenges they might face, and what the most relevant information you need from them includes. This involves everything fr..
Managing Difficult Employees and Tough Situations
When difficult employee behavior is not addressed properly, other employees become resentful, they lose respect for your organization’s leaders, and they start modeling the difficult employee’s behavior. Employee morale decreases and your organization’s results and culture suffer. This webinar provides practical strategies for dealing with difficult people and situations in the workplace. The strategies tha..
Mastering The Leap To Management
Going from being a doer to one who manages others doing can be a daunting challenge. This webinar gives new managers tools to help them succeed in their new role.In this 60 minute webinar, Larry will provide you answers to some of the common problems new managers face like:Understanding the psychological challenges of making the leap to a managerial/supervisory role Avoiding five big mistakes every new mana..
Meeting Facilitation Skills For Managers
Most people consider meetings the bane of their existence – pulling them away from meaningful work. They make sure they have their phone to check email, texts, Facebook, Instagram, LinkedIn or even shipping dates on Amazon.This webinar helps you facilitate meetings that matter. With this instruction, you will avoid meetings can are considered a total waste of time. Your meetings will have a clear purpose no..
Mental Illness Awareness Skills for Your Workplace
1,000,000 people in the U.S. miss work each day, due to stress. That converts to over 300 Million lost workdays per year. Can your company afford to be part of this equation? I don’t think so. Depression alone results in more days of disability than heart disease, hypertension, and diabetes. The cost alone to treat mood disorders is around $50 BILLION. Depression that is untreated, undiagnosed, or ineffecti..
Microaggressions: Harmful speech or free speech?
Everyone is working hard to create cohesive work teams and if you have ever been tasked with ensuring the success of a project or left wondering why your team just couldn’t seem to work together, you know that when people have to work together, challenges can occur.We’ve all done it... we’ve inadvertently hurt someone’s feelings or insulted them without thinking. But is that really a microaggression? Microa..
Moving from Reactive to Proactive Leadership
This topic is about leadership in today’s fast-paced business environment or any organization where effective, accountable leadership matters. It is about learning to move from a typical style of leadership which involves reacting to situations and changes rather than anticipating, planning and organizing for them.Issues, Opportunities, and Challenges will continue to arise in the leadership of any organiza..
On The Alert: Crafting An Effective Incident Response Plan (IRP)
There are a variety of potential IT service threats that can convert to intentional or unintentional incidents requiring adequate IT service support. If restoring service normalcy as swiftly as possible and minimizing adverse impacts on entity operations are the primary incident management process goals, then IT support personnel achievement of expected performance levels ensures maintaining the highest pos..
Painless Business Writing: Better Communications on Screen and On Paper
This webinar is designed as a skill-building refresher for all employees who have to write as part of their jobs. While business writing has changed from print to screen, there is more to crafting good messages than just emails. People judge your potential career success on the words you say aloud and on paper.This session teaches tools that are fast and effective, to help you write with more power, clarity..
Pitch Perfect: The Art of the Elevator Pitch
Your elevator pitch is an invitation to get to know you, what you do and to discover any possible connections. Sadly, most people, whether a novice employee, a beginning entrepreneur, or a seasoned corporate executive, do not know how to present themselves well and are losing prospective clients and relationships as a result. Don’t be “most people;” understand how to make the most of those first important o..
Planning, Prioritizing and Execution with the Outlook Calendar and Tasks
Do you face daily dilemmas trying to figure out where to start on your task list? Task lists can be overwhelming with a great range of items to complete. Some can wait but others are urgent and demand immediate attention. When you have 5 or 6 urgent requests at one time, the choice of which one to work on first can be agonizing. The principles taught in this program solve the puzzle for you. You will learn ..
Preventing Sexual and Other Harassment/Discrimination Claims
The laws have changed – as of January 1, 2020, any employer with five (5) or more employees MUST offer this type of training. Employees include part-time, interns whether paid or not, and some contractors. It also includes people working in other locations, such as at home. Every day we are learning about more harassing, bullying, and abusive behavior on the part of men (mostly men – some women) who have be..
Proof It! How To Be a Better Proofreader
Any document, media piece, or email bearing your organization’s insignia or name must be absolutely error free. Even a careless mistake in an email can damage a leader’s reputation and can make an entire company look bad. Proofreading is a skill anyone can learn and improve. Very few business professionals actually ever have been TAUGHT how to proofread. More and more employers are citing “attention t..
Reporting on Impact: How To Write Your Annual Report
You operate your nonprofit to have an impact on its mission. Everyone interested in your mission wants to know how much of an impact you make, so they are waiting actively for you to tell them about it. The most powerful vehicle for conveying this information, after your website of course is your annual report. In this webinar, you will learn how to craft an annual report that educates, inspires, and motiva..
Setting Up a Modern Remote Work Culture
It’s all integrated; having a modern work culture, utilizing technology to the best available, being flexible, having proper succession planning, having a vision, and treating people as humans rather than a resource. It’s all part of successful leadership. Employees are contribution focused, wanting to work with a purpose, and don’t value jobs so much as they value missions they agree with. They ..