On-Demand Webinar
How to De-Escalate Angry People in 90 Seconds or Less
Anger, verbal aggression, and arrogance are epidemic in business and professional life. Learning how to de-escalate these situations quickly and effectively is, therefore, a critical leadership skill. In this webinar, you will be introduced to a counter-intuitive, yet powerful, set of skills that will allow you to de-escalate any angry situation in seconds without being defensive or anxious.We are 98% emoti..
How To Deal With the Disruptive Practitioner
Disruptive activity by practitioners in the hospital takes many forms. When it happens, it is important that the hospital and/or the medical staff take appropriate steps to see that it does not affect patient care or disrupt operations.Most disciplinary policies are progressive. A progressive policy applies increasingly more severe sanctions to additional incidents of bad behavior. It is very important that..
How to Detect and Prevent Employee Fraud
Employee fraud has become a serious and persistent cause of financial losses and reputational damage to organizations of all kinds... More and more employees are committing crimes such as embezzlement, check fraud, falsification of financial statements, collusion with corrupt vendors, and, most recently with Volkswagen, fraudulent manipulation of product specifications. Making matters worse, computer and In..
How to Develop a Solid Customs Compliance Program
The takeaway for each participant is to understand the ABC’s of customs compliance and learn how to develop a program that is tailored to its company’s size, supply chain, product, and risks. The program will outline the key elements of a solid customs compliance program and provide guidance on how to develop or take corrective actions to ensure compliance and protect the company. This webinar will give the..
How To Disagree and Get Great Results
Developed by renowned trainer and speaker, Larry Johnson, How To Disagree and Get Great Results is a no-nonsense, webinar that will give you the skills to resolve conflict positively so that results are achieved and relationships are left unbroken. You will learn how to:Resolve differences with customers, co-workers - even your boss and still maintain positive relationships with themKeep disagreements from ..
How to Document Employee Discussions and Why That is Important
This session, which will provide participants the information needed to be better able to document employee discussions and defend the organization from losses incurred due to poor documentation practices. Learning ObjectivesHow and why documentation is goodo Meets the legal requirements of Federal statuteso Provides a record of interactions with employees in order t..
How to Effectively Use Pre-Hire Assessments for Improved Employee Selection
Minimize hiring mistakes by using pre-hire assessments to measure job skills and personality attributes needed for top performance in key roles in your organization. Avoid costly turnover by hiring new employees who not only have the skills to do the job but who will also embrace the work required with high engagement and fit into your culture. Understand what assessments are available and how they can be a..
How to Give Corrective Feedback : The C.A.R.E. Model - Eliminating Negative Behaviour, by Focusing on Accountability
In today’s demanding business climate that has an accelerated focus on treating workers right, it is so important to engage their issues with timely action, tact, and communication skills that leaves nothing to chance in corrective measures, for any and all negative situation you encounter. What is the issue you are challenged with? Uncontrolled negativity in the workplace, offensive language, constant and ..
How to Implement an Effective Human Error Investigation Program
Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrenc..
How to Improve Your Leadership Style
Before you start any journey you need to be certain of your “starting point” and then plan the best route to reach your destination. We will discuss basic behaviors and styles of leadership so you can figure out where you fit now. Then we will explore the necessary characteristics for becoming a great leader.Next, we will examine exactly how we become the way we are now, why we act the way we do, and how we..
How to Keep HR From Being the Employee Complaint Department
It seems that HR has become the place where employees go to vent about every petty slight or departmental squabble. And employees somehow expect HR to instantaneously fix them and smooth over all of their workplace-related issues. Certainly, when employees come to HR to lodge legitimate complaints of harassment, discrimination, or retaliation, of course, HR must listen, document, and investigate. However, t..
How to Legally Use Background Checks and Avoid the EEOC
This webinar provides an overview of the use of background checks during the hiring process – what are they typically and why are they used by employers. The Presentation will also discuss the potential discriminatory disparate impact the use of criminal background checks may have on applicant pools. New trends in the enforcement of anti-discrimination laws, particularly by the Equal Employment Opportunity ..
How to Make Design Part of Your Product Development DNA
Getting your development team to move forward in a cohesive fashion can be hard. Engineers and designers can have different goals and methods during a development project. In this session, we will explore ways to embark on design research work that will fuel the product development work down the road, and learn a few things about creativity and our brains. The methods discussed will enable participants to d..
How To Make Sure Your Independent Contractors Are Really Independent
The Webinar will discuss methods to ensure that workers classified as independent contractors are independent. With the push by the US Department of Labor to clamp down on misclassification of employees as independent contractors it is important for companies to make sure they have everyone classified correctly. Under the Affordable Care Act, many employers have thought about using independent contractors m..
How To Manage Poor Performing and/or Disruptive Employees
The bottom line is that you will acquire new tools to help you be a more coach and mentor in turning around the poor performer to be a productive member of your team.One of the biggest challenges facing a supervisor or manager is dealing with poor performing and/or disruptive employees. These chronically frustrating folks waste your time, disrupt your team, cost you money and make your life miserable. You m..