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Creating an Internal Brand that Wins Customers
Many businesses struggle with the idea that employee engagement is tied to the customers' experience and profits. They question if engagement really affects their revenue. The C② TIME Model™ program gives Leaders a framework and tools to create an employee experience program to win the battle for customers; firms need to treat employees as valuable assets, engage them in a higher purpose, optimize their exp..
Creating Highly Effective Teams – Recognizing And Correcting Dysfunction
One of the primary responsibilities of leaders in any industry is to develop and foster the cohesiveness of teamwork. Though simple in concept, it is probably the greatest challenge a leader faces. In order to meet this challenge, we must recognize the causes of team dysfunction and then develop strategies to address the problems. Moreover, leaders need to be able to effectively and impactfully communicate ..
Dealing with Difficult People
According to Deepak Chopra and Kabir Sehgal in a post for CNBC, one way to deal with difficult people is to not take what they say personally. If you do then you both get defensive and the situation escalates.This session shows you how to deal with the event, the situation, not the person. Position yourself as a cooperator, not a competitor, working together, not against each other. Gain some quick tips and..
Developing Trust and Respect In the Workplace, Without Respect Work Environments Breakdown
Respect in the workplace is not just a good idea, but good for a company’s bottom line. Rude and disrespectful behaviors can create a dysfunctional workplace that pits people against each other, halts civil communications and destroys teamwork. Company culture becomes one of resentment and mistrust. When people can’t work together toward a common goal, the entire company suffers. If bad behaviors like these..
Effective Communication Skills: It’s Not What You Say, But How You Say It!
Effective communication is about really listening to others without any blinders on, eliminating the gossip and rumor mill, reducing the causes of turnover by providing timely and appropriate recognition, leading employees through changes by transparency, correcting the poor performers by coaching them and setting the standards in highly adhered to on-boarding and training standards. All we have in common w..
Elements of Effectively Coaching Employees
Coaching is a process of helping another individual realize their inner potential, delivering fulfilment to both the individual and the related organization. Coaching in the workplace typically focuses on an improvement in individual performance against key performance indicators or job expectations but can also focus on career development and employee growth. Unfortunately, coaching is the part of a manage..
Emotional Intelligence for Effective Working Relationships
Emotional Intelligence refers to your ability to recognize and manage your own emotions, recognize and respond to the emotions of others and build effective relationships at work. Developing self-awareness promotes increased productivity and higher job satisfaction. These changes can also lead to improved communication, increased empathy and better interpersonal rapport and relationships.Using practical app..
Employees From Hell: How To Turn Them Around Or Turn Them Out
It has been said that people are your greatest resource – and it’s true. Great organizations are made up of great people. It is also true, however, that:One non-performer can lower the standards of performance for everyoneOne bad actor can affect the morale of those around himOne disruptive character can make life miserable for those who work with her and especially for youWho takes up more of your time..
Enhancement Skills : 3 hours Boot Camp
• The One Minute Manager®: Goal-setting, Recognition and Redirection• Persuasion and Influencing Skills: Cooperation and Collaboration• Time and Task Management: Working SmartWould you like to become an effective manager without spending week after week on job management training?If the answer is YES, you have come to the right place. This Webinar teaches you how to become an even more effective manager in ..
Essential Supervisory Skills : 3 hours Boot Camp
• Making the Transition from Staff Member to Supervisor• Management Skills for New Supervisors• Confronting the Tough Stuff: Managing “Difficult” PeopleNew supervisors will be ready to hit the ground running with the skills learned in this Webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.You will learn the skills you need to plan, prioritize and ..
Explore What's New in Ms Office 365’s - Excel 2016/2019
When you have Office365, you automatically get the newest version of Excel. If you are upgrading from Excel 2010 or even an earlier version, then you will see many new changes. The menus have changed, there are new functions, etc. It can be very confusing. This webinar will make the transition seamless and easy. You will see how the menus have changed, the new functions, and the new features.Learning Object..
Fact-Based/Evidence-Based Decision-Making
The evidence-based decision-making process is a step-by-step (Systematic) process allowing professionals to solve problems by weighing evidence (facts), examining alternatives, and arrive at the correct (effective) decision. Fact-based decision-making Webinar will cover the basics of scientific problem-solving, knowing what decision(s) should be made. In anything we do, the main objective is “effectiveness”..
Federal Family Educational Rights and Privacy Act(FERPA) in AY 2020 - 2021
The Federal Family Educational Rights and Privacy Act of 1974 (FERPA) governs the disclosure of student records and information. If any faculty member, administrator, department, or office maintains records on a student, those records are educational records and must comply with the laws and regulations under FERPA. Often, College and university faculty and administrators are not familiar with the req..
Fundamentals of S.W.O.T. for First Time Managers
S.W.O.T. is a key and fundamental building block in the strategic planning process for many organizations. It is a required skill in most capstone courses to graduate with a degree in Business Administration, Marketing or other types of business functions. And it is used as a common language in Most MBA curriculum. Yet it has lost some of its luster and resilience as a defining business and strategic model ..
Gossip, Gab and Destructive Behaviour: How to Neutralize A Negative Workplace Environment
Bad attitudes, jealousy, and disruptive behavior will sabotage morale, lower self-esteem while reducing teamwork and productivity. When toxic behavior infects an organization at any level, managers may be tempted to ignore it or give in, absolutely the wrong thing to do, and tolerating it is not a solution.This session will show you how to neutralize gossip and put a system in place to ensure it does not re..