Harassment, Bullying, Gossip, Confrontational and Disruptive Behaviour: A Manager’s Guide on How to Detox and Neutralize a Negative Workplace
International event speaker, MC, and author, Bruce Lee brings the experience of a solid business background from a good cross section of industry:
- Branch management / special projects for a major Canadian Bank,
- Alberta Manager for the VISA credit card Division of the Bank,
- Senior marketing representative for a fully integrated Canadian oil and gas company,
- Senior consultant for an executive recruiting company,
- Partner and then owner of a 24 hour a day, 365 days a year retail convenience store and gas bar business.
- Director of Service Development and special projects consultant for a health care focused international training company. This company won the 2017 Alberta Export Award for Professional Development for their specific health care success education processes.
Bruce has a passion for providing education keynotes, workshops and webinars all across North America full time, for the past 28 years with a full utilization and implementation zeal. He enjoys working with individuals and organizations to help them get the results they need to grow their careers and enhance their business success.
The intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment.
Bruce is a newly published author of the book: Why Trust Me? Making Trust Your Competitive Edge.
Bad attitudes, jealousy, and disruptive behaviour will sabotage hospital morale, lower self-esteem, and reduce teamwork and productivity and could even lead to being featured in the media for all the wrong reasons. You can’t afford to let toxic behaviour infect a department. While managers may be tempted to ignore it or give in, the wrong thing to do, and tolerating it by anyone is not to be considered. This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism, and always passing the buck need to be stopped. You will learn to keep emotional control and tame disruptive and destructive behaviour fast.
Learning Objectives
- How do managers inadvertently reward negative and destructive behaviours?
- The steps you need to act on in order to keep total control of the situation
- The four types of problem employees there can be and how they become a problem
- How to turn around the gossip, gab, and the grapevine to create more empowered employees?
- How to tell when someone is lying to you and how to confront them on it?
- When to focus on the behaviour you see and not the attitude behind it?
- How to identify all the forms of bullying there are that you need to control?
- How to stop the rumor mill before it gets started with a policy of transparency?
- Why do people want to ‘push your buttons’ by their off-side or inappropriate comments?
- The D.I.S.C. Personality Profile – that teaches how people do what they do - good or bad
- How to control the unwritten rules of the office that become a negative culture to discipline?
- How to adopt great techniques to use when employees blame others or deny responsibility?
Who Should Attend
Anyone who has to deal with disrespectful, uncivil, angry, toxic people and their behaviours. Everyone is involved in improving the customer/patient experience through a very effective staff engagement, development, and training process. That would include CEOs, CNOs, HR and Customer Service Supervisors, and Managers.
Topic Background
Whatever happened to respect? Rude, indifferent, emotionally troubled, overworked, and disengaged Employees do more harm to your business and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. A lot of time, the cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect for them. Is it you or is it them that is the problem? When you fully exercise your position power, you will dramatically improve the strained relationship and drive up their power. Respect comes from knowing the person and this session is how to find out what matters, drives, and engages them. When you have a language of caring, you create respect.
This session is about how to change the viewing of this person and their behavior to move them to be solution-orientated. Respect for, for, and by all your employees, drives up trust, engagement, self-esteem, productivity, and profitability.
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$200.00
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