Conflict to Cooperation: Your Workplace Resolution Roadmap
Pete Tosh is Founder of The Focus Group, a management consulting and training firm that assists organizations in sustaining profitable growth through four core disciplines:
- Implementing Strategic HR Initiatives
- Maximizing Leadership Effectiveness
- Strategic Planning
- Enhancing Customer Loyalty
The Focus Group has provided these consulting and training services to manufacturing and service organizations across the U.S., Canada, Europe and the Middle East. Pete has worked closely with the leadership teams of organizations such as Exxon, Brinks, EMC, State Farm, Marriott, N.C.I. YKK and Freddie Mac
Prior to founding his own firm 25 years ago Pete held leadership positions — to include the V.P. of Human Resources and Quality
Pete holds a B.A. degree in Psychology from Emory and Henry College and Masters degrees in both Business Administration and Industrial Psychology from Virginia Commonwealth University. Pete is also co-author of Leading Your Organization to the Next Level: the Core Disciplines of Sustained Profitable Growth.
In the dynamic world of the workplace, conflicts are inevitable. These conflicts can take two distinct forms: functional and dysfunctional. Functional conflicts are constructive, leading to new ideas, growth, and cooperation. In contrast, dysfunctional conflicts are detrimental, consuming time, energy, and trust, and leaving individuals feeling vulnerable, frustrated, and anxious.
Effective conflict management is an essential skill for leaders and negotiators. This webinar offers a comprehensive exploration of conflict resolution, from understanding the causes of conflict to mastering five conflict resolution strategies. Learn to separate solutions from problems, build relationships, and inspire innovative thinking.
Areas Covered
Managing Conflicts with Individuals:
- Interpersonal conflict: causes and characteristics
- Functional vs. dysfunctional conflict
- The power of words in conflicts
- Resolving conflicts through strategic questioning
- Instinctive responses to conflicts: Fight, Flight, Freeze, Fall
- Five conflict resolution strategies: Waiting and Avoiding, Accommodating, Using Power, Compromising, Collaborating
- The AEIOU model for conflict management
- Tips for effective collaboration during conflicts
Managing Conflicts within Teams:
- Functional conflict in high-performance teams
- Action Planning Conflict Resolution Process
- Benefits of the process: participation, candor, time-saving
- Steps in the Action Planning Conflict Resolution Process:
- Identifying issues causing the conflict
- Collecting proposed initiatives for resolution
- Reviewing and discussing proposals in a planning meeting
- Develop an action plan with team accountabilities and deadlines
- Implementing the action plan in teams
- Evaluating the results of the action plan
Course Level - Basic/Fundamental
Who Should Attend
This webinar is relevant to all employees, whether they are managers or non-supervisory staff. Effective conflict resolution is a valuable skill for anyone in the workplace.
Why Should You Attend
Interpersonal conflicts are a part of daily work life. Conflicts arise from differences in information, perceptions, roles, priorities, relationships, and assumptions. Some conflicts can be constructive, contributing to organizational well-being, while others can be detrimental. Learning to manage conflicts effectively is crucial for maintaining a healthy work environment and fostering positive relationships. This webinar equips you with the skills and strategies to handle conflicts with confidence, ultimately contributing to a more harmonious and productive workplace.
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$200.00
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