Hard PM Conversations – How to Strategically Manage Conflicts
Paul is a PMP, corporate attorney, author, former Chair of Diversity & Inclusion at the Attorney General of BC and international professional speaker. He is an advocate, consultant and trainer in workplace respect, conflict management and diversity/inclusion. Paul’s website is https://pushingpastimpossible.com
Paul is a published author in the field of workplace bullying. Paul’s book, “The Workplace Bullying Handbook is an inspirational call to action to ending bullying at work.
A leader in the project management industry, Paul served on the Project Management Institute’s global Ethics Member Advisory Group. His clients include professional associations, American Airlines, Intel, over 50 Project Management Institute Chapters, Corus, healthcare, construction, universities and charitable institutions.
Conflict happens. It is inevitable. It is going to happen whenever you have diverse people with different backgrounds, expectations, or views. If ignored or handled badly, conflict can devastate a client relationship or project team. If handled early and effectively, relationships and workplace culture will be enriched. This makes conflict management critical it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. Simply put – PM/BA conflicts require hard conversations.
This presentation helps PMs and BAs use hard conversations to take the initiative to confront the problem. Critical to conflict management, participants will develop strategies for turning a disagreement into an opportunity to provoke learning and enrich relationships. Lastly, the presentation will cover how to create lasting solutions to conflict management and tips for sticking to them.
Areas Covered
- Enabling participants to understand how to effectively reduce and manage conflicts
- Illustrating that conflicts are normal and can be used to create better solutions to problems if they are handled well
- Enhancing their conflict management skills and awareness
- Learning how to have hard conversations to resolve conflicts
Course Level - All levels
Who Should Attend
Managers, Team Leaders, Project Managers, Business Analysts.
Why Should You Attend
Conflict happens. It is inevitable in our stressful, constantly changing business world. Project managers and business analysts have disagreements, differences of opinion, and challenging conversations with their clients and teams almost daily. If these conversations go badly, they can ruin a client relationship, a project, and your team culture. If handled carefully and effectively, your relationships and workplace culture will be enriched.
This makes conflict management critical. Join us to develop skills to have successful “hard conversations” and manage the key communication risks conflicts involve.
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$200.00
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