Harassment, Bullying, Gossip, Confrontational and Disruptive Behaviour: A Manager’s Guide on How to Detox and Neutralize a Negative Workplace
As an international event speaker, coach, MC and author, Bruce Lee brings the experience of a solid business leadership and entrepreneur /ownership background from a good cross section of industry for 40 + years.
- Charter Bank branch management and Alberta Manager for the VISA credit card Division of a Canadian Bank,
- Senior marketing representative for a fully integrated Canadian oil and gas company, charged with increasing market share and building new service stations
- Senior executive recruiter with an office in England
- Owned and managed a 24 hour a day, 365 days a year retail convenience store and gas bar business.
As an implementation specialist for Custom Learning Systems, he enjoys working with health care clients all across North America and is developing a new platform that supports immediate patient feedback
On a personal note, he is very active at the Board level in community and sport organizations, manages successful election campaign, and is a regular blood donor - 520 times and still counting!
Bruce has been providing education keynotes, workshops and webinars all across North America full time for the past 30 years. Bruce is passionate on working with individuals and organizations to get the results they need to grow their careers and enhance their business success.
He shares practical, real life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles and tools to support the content and measure skill levels. Recent clients include health care organizations, education systems, accounting and CEO groups.
The focus is always on improving engagement and team building with the added value of aligning corporate strategy to create high performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment.
In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge. A free PDF version of this book is one of the many complimentary resources Bruce offers at the conclusion of every webinar. There is also a special series of complimentary resources offered if you are in health care.
Bad attitudes, jealousy and disruptive behaviour will sabotage hospital morale, lower self-esteem and reducing teamwork and productivity – and could even lead to being featured in the media for all the wrong reasons. You can’t afford to let toxic behaviour infect a department. While managers may be tempted to ignore it or give in, the wrong thing to do, and tolerating it by anyone is not to be considered. This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and of always passing the buck needs to be stopped. You will learn to keep emotional control and tame disruptive and destructive behaviour - fast.
Areas Covered
- How managers inadvertently reward negative and destructive behaviours
- The steps you need to act on in order to keep total control of the situation
- The four types of problem employees there can be and how they become a problem
- How to turn around the gossip, gab and the grapevine to create more empowered employees
- How to tell when someone is lying to you and how to confront them on it
- When to focus on the behaviour you see and not the attitude behind it
- How to identify all the forms of bullying there are that you need to control
- How to stop the rumour mill before it gets started with a policy of transparency
- Why people want to ‘push your buttons’ by their off-side or inappropriate comments
- The D.I.S.C. Personality Profile – that teaches how people do what they do - good or bad
- How to control the unwritten rules of the office that becomes the negative culture to discipline
- How to adopt great techniques to use when employees blame others or deny responsibility
Who Should Attend
Anyone who has to deal with disrespectful, uncivil, angry, toxic people and their behaviours. Everyone involved in improving the customer/patient experience through a very effective staff engagement, development and training process. That would include CEO’s, CNO’s, HR and Customer Service Supervisors and Managers.
Topic Background
Whatever happened to respect? Rude, indifferent, emotionally troubled, over-worked and dis-engaged Employees do more harm to your business and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. A lot of time, the cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect of them. Is it you or is it them that is the problem? When you fully exercise your position power, you will dramatically improve the strained relationship and drive up their personal power. Respect comes from knowing the person and this session is how to find out what matters, drives and engages them. When you have a language of caring, you create respect. This session is how to change the viewing of this person and their behavior to move them to be solution orientated. Respect of, for, and by all your employees, drives up trust, engagement, self-esteem, productivity and profitability.
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$200.00
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