Chaos and Conflict Resolution & De-Escalation for a Better Environment
-
Speaker : Mary Holloway Randolph
-
When : Friday, October 24, 2025
-
Time : 01 : 00 PM EST
-
Add To Calendar
Refer a Friend
Mary Holloway Randolph is a seasoned counsellor, life coach, and advocate with over a decade of experience in resolving personal, professional, and spiritual conflict. Her background spans clinical psychology, leadership consulting, and trauma-informed care. She holds two Master's degrees, an MBA, and is widely respected for her ability to bring clarity, healing, and strength to spaces that once felt broken. Mary has counselled pastors, business owners, teachers, and survivors—helping each person navigate their unique chaos and come out stronger, wiser, and more grounded.
Her workshops, blogs, and podcast episodes focus on heart-based leadership, emotional intelligence, and conflict transformation—always rooted in grace and action.
Conflict is a natural part of life—but chaos is optional. In this timely and transformational session, Mary will explore how to shift from emotional reactivity to intentional peacebuilding, using both therapeutic tools and spiritual principles.
Participants will learn that de-escalation is more than calming someone down—it’s a practice of deep listening, empathy, and boundary-setting. Through practical scenarios, case studies, and reflection prompts, the course will address:
- The five root causes of conflict
- How unresolved personal trauma fuels chaos
- The signs of emotional escalation
- Why people act irrationally during conflict (and what to do about it)
Mary will teach participants how to:
- Stay calm under pressure
- De-escalate volatile emotions in others
- Use language that diffuses rather than divides
- Reset toxic atmospheres through presence and posture
- Handle difficult conversations with grace and authority
Attendees will also receive a step-by-step guide for mediating conflict between others and learn how to create a culture of calm—whether in their family, business, ministry, or community.
This session will equip participants to:
- Neutralize chaos
- Rebuild trust
- Lead with compassion
- Cultivate emotionally safe spaces where healthy dialogue and resolution are possible
You’ll walk away not only with a de-escalation plan, but with renewed confidence that you can be the peacemaker the world needs.
Areas Covered
- Root causes of personal and group conflict
- Types of escalators (personality types that trigger tension)
- Body language and tone in de-escalation
- Verbal conflict resolution strategies
- When to intervene—and when to step back
- Restoring order and emotional safety post-conflict
- Faith-centered frameworks for resolving difficult disputes
- Building long-term peace cultures
Who Should Attend
- Community and faith leaders
- School administrators and counsellors
- Managers and HR professionals
- Parents and guardians
- Coaches and team leaders
- Trauma-informed caregivers
- Healthcare and mental health professionals
Why Should You Attend
- Are emotional outbursts or silent tension affecting your family, ministry, or team?
- Are you tired of walking on eggshells or constantly playing the mediator?
- Have you ever wished you had the tools to restore calm and control in the moment? This course will give you the keys to identify, understand, and de-escalate conflict before it explodes. Whether you are a leader, a parent, or a peer, you’ll learn how to become an instrument of peace in chaotic spaces.
- “How much damage is conflict doing to your environment, while everyone pretends it’s fine? Don’t let chaos win. Learn how to de-escalate tension and restore peace before relationships are ruined.”
Topic Background
Conflict is inevitable—whether it arises in families, workplaces, ministries, or community spaces. But chaos doesn't have to be. Often, it is not the disagreement itself that causes damage, but how we respond to it. Misunderstanding, unchecked emotions, and poor communication escalate minor issues into major rifts.
As a counsellor, life coach, and advocate, Mary has encountered and guided people through every form of conflict imaginable—from toxic work environments and broken homes to leadership burnout and spiritual crises. This course is born from her frontline experience in restoring peace, clarity, and unity where chaos once ruled.
-
$160.00
-
