Don’t Shoot the Messenger – How to Deliver Bad News to your Clients and Teams
Paul is a PMP, corporate attorney, author, former Chair of Diversity & Inclusion at the Attorney General of BC and international professional speaker. He is an advocate, consultant and trainer in workplace respect, conflict management and diversity/inclusion.
Paul is a published author in the field of workplace bullying. Paul’s book, “The Workplace Bullying Handbook is an inspirational call to action to end bullying at work.
A leader in the project management industry, Paul served on the Project Management Institute’s global Ethics Member Advisory Group. His clients include professional associations, American Airlines, Intel, over 50 Project Management Institute Chapters, Corus, healthcare, construction, universities, and charitable institutions.
Project managers and business analysts deliver “bad news” to our clients and teams almost daily from scope creep to budget issues to scheduling problems. If these conversations go badly, they can ruin a client relationship, project, and team culture. If handled carefully and effectively, your relationships will be enriched. This makes message management critical it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships.
This presentation helps PMs and BAs successfully have “bad news” conversations. Participants will develop strategies for changing the conversation from negative to positive, from disrespectful to appropriate. Participants will learn how to turn bad news delivery into an opportunity to provoke learning and enrich relationships.
Areas Covered
- Enabling PMs and BAs to understand how to successfully deliver bad news
- Illustrating that hard conversations are normal and can be used to create better solutions to problems if they are handled well
- How to reduce conflicts and address disagreement?
- Having a range of options before you contact the client
Course Level - All levels
Who Should Attend
Managers, Team Leaders, Project Managers, Business Analysts.
Why Should You Attend
Project managers and business analysts deliver “bad news” to their clients and teams almost daily. If these conversations go badly, they can ruin a client relationship, a project, and your team culture. If handled carefully and effectively, your relationships will be enriched. This makes message management critical. Join us to develop skills to have successful “bad news conversations” and manage the key communication risks these situations involve.
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$200.00
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