Dealing with Conflict
Rebecca Staton-Reinstein, Ph.D., and President of Advantage Leadership, Inc. work with leaders and their organizations to increase your bottom-line results through strategic leadership, engaged employees, and delighted customers in all economic sectors. Draw on her proven ability to mentor you through a major change, customizing successful solutions to your complex issues. For over 25 years, Rebecca has contributed value as an executive, manager, educator, and consultant, honored on four continents. She is a Ph.D. in organizational development, a National Speakers Association Legacy Professional Member and St. Petersburg Engineering Academy Foreign Member and author of books on strategic leadership and planning.
Conflict should not be avoided. In fact, discussing ideas that differ among team members is the only way to get all the ideas out and examined. Passionate debate is to be encouraged. Managing the discussion is the challenge for the moderator. Arguing your point of view is NOT attacking those with a different point of view personally. The ultimate intent is to resolve the conflict by coming to a consensus. Consensus does not mean everyone agrees 100%. Consensus means we agree to support the solution. These discussions require everyone to listen to one another rather than planning counter arguments. Learn the tools for conflict resolution and communication that get results.
Areas Covered
- Understanding what conflict is and why it arises; physiological and psychological
- How to interrupt destructive conflict patterns
- Communication skills to reduce destructive conflict and encourage constructive conflict
- Discovering your preferred conflict style
- Practical conflict reduction methods
- Employing passionate discussion and respect
- Constantly improving your conflict resolution skills
Who Should Attend
- Mangers at every level
- Team Leaders
- Project Mangers
- Individual Contributors
Why Should You Attend
As a result of this webinar, you will be able to:
- Recognize when and why the conflict has moved from productive to destructive
- Intervene to get the discussion back on track
- Use proven methods to help the group reach agreement and bring out the best ideas
- Plan to improve your own conflict resolution skills and those of your team
Topic Background
Conflict is always with us. Everyone has opinions, and some are very strongly held. Whenever a group gets together to work on a project, solve a problem, or improve a process, these differing opinions bump up against one another. And this is good! Arguing passionately hones the ideas until the best one(s) emerge. Problems arise when this process breaks down into warring factions, who are not listening to one another, and who are focusing on winning over everything else. Learn to maximize constructive conflict while minimizing destructive conflict.
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$200.00
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