Telephone Skills for Customer Service and Sales Professionals: Create a Positive Impression of you—and your Organization
A phone is an essential tool for conducting business. Answering a business call at your work involves a different approach relative to a regular, non-business call. When a call is answered professionally, courteously and warmly and customers are satisfied with your product or service, they will come back with repeat orders and referrals. So you need to look at the phone as an extension of who you are or how..
Anticipating the pressure and finding ways to redirect it in more meaningful directions so you can maintain control of your work is important. While interruptions at the workplace are inevitable, it doesn’t mean that they cannot be minimized or reduced. How you deal with interruptions and what your strategies for handling them matters. Learn to effectively handle interruptions so you can refocus quicker and..
Generational diversity” is no longer just a buzzword. We’re seeing younger and younger individuals in positions of power and influence in the workforce, and these days it’s not uncommon for the power hierarchy to be reversed, with older individuals reporting to younger bosses. You cannot manage an experienced worker based on authority from your position title alone. Managing someone older than you don’t hav..
Audit Reports can significantly lose their effect if not written professionally. Writing an audit report is a fine art and, once perfected, can take on more importance than the audit itself. In this course, attendees will learn, in-depth, about each component of an audit report and how to set the correct tense and clarity to gain the most effectiveness.Audit Report Structure a. Executive Summary b..
This webinar is for employers who are contemplating whether to implement Background Checks and for those who are currently doing them but wish to learn more about their options. It is an introductory and general review of the subject as the laws and practices vary from state-to-state.Areas Covered Deciding whether to do background checks or notThe importance of written policyWho to check and what to check f..
As China continues its ascent as a global economic power, issues involving China under the Foreign Corrupt Practices Act, (FCPA) have emerged as a major business problem for multinational companies (MNCs). In a recent Wisconsin Law Review article, "China under the Foreign Corrupt Practices Act," the speaker discussed several major issues under the FCPA that concern MNCs doing business in China. This webinar..
CMS issued the Reform of Requirements for LTC Facilities: Final Rule in 2016 with some requirements due at that time known as Phase I. Phase 2 is in effect as of Nov. 28, 2017, and Phase 3 comes in 2019. Knowing regulations is foundational; homes are held accountable to them. Learn the new requirements – what’s new and what remains, as well as many culture change wins. Many people-centered care/cultur..
Policies on dress codes and employee appearance have generally been left to the discretion of employers and management. There are advantages for organizations to have a dress code so a certain image is projected. Organizational culture may play a role in developing a dress code that is appealing to employees, customers, and clients. More and more though, the workplace has become more diverse and as a result..
To efficiently manage, analyze, and report in Excel, you need more than traditional ranges of data – you need tables and data models! Two of Excel’s best features about which most users know very little, tables and data models allow you to process large volumes of data into dynamic reports and analytical elements with unsurpassed ease, accuracy, and speed.Far more than just a formatting tool, tables should ..
Investigators initiated trials are very essential of any research to be translated from bed to bedside. The inception of these research is only done with a scientific interest in a new or existing drug or device, generate new ideas, and mostly involve collaborative research between different departments and also different types of researchers. Despite the availability of an ample amount of resources that ar..
Anything new introduced into your schedule has the potential to slow down your productivity. This is disconcerting to individuals who have the producer’s mindset and makes them shy away from the new, impairing their movement into the future. In the case of the complex Microsoft Outlook software, time spent learning how to use it pays huge dividends in productivity, even when upgrading from one version to a ..
Understanding the FDA’s Revised Medical Device Product Guidance - Refuse to Accept Policy for 510(k)s and Acceptance and Filing Reviews for Premarket Approval Applications (PMAs)
This webinar will overview the important critical content of these two revised documents to include the most important checklists that are contained in the Refuse to Accept Policy guidance that provides acceptability criteria for each 510(k) – Traditional, Abbreviated, and Special. The checklists clarify the content needed in traditional, special, and abbreviated 510(k) submissions to allow FDA to cond..
Assessing team performance is a tricky thing because of the hidden dynamics that often don’t easily come to the surface, even with the best of facilitation. In his research and consulting practice for over 25 years, Dr. Mitch Kusy has discovered that good facilitation is not enough! In addition to outstanding facilitation skills, Mitch has found 3 additional factors must be in place for HR to help their org..
When it comes to CLIA-regulated clinical laboratories, there is always a big deal of confusion about the role of each regulatory authority in FDA-approved test/device and home-brew assays (aka lab-developed test or LTD). The companion diagnostic (CDx) approach, an in vitro diagnostic device that provides information that is essential for the safe and effective use of a corresponding therapeutic product, add..
This program will examine how to make use of Personal Tax Returns and Personal Financial Statements in the credit analysis process. Many lenders are now using the concept of global cashflow because so many of their business borrowers consist of closely-held businesses and pass-through entities. This requires that personal cashflow needs to be examined as well as business cashflow. This program will examine ..