HR’s Role in Rebuilding Trust in Institutions And Leadership
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Speaker : Nqobile Pamela Xaba
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When : Wednesday, December 10, 2025
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Time : 01 : 00 PM EST
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Nqobile Pamela Xaba is an HR Professional, Leadership Consultant, and Transformational Facilitator with over 20 years of cross-sector experience spanning financial services, FMCG, public sector, and ICT industries. She is the Founder of Nonkosi Creatives, a consultancy focused on activating human-centred leadership and organisational culture transformation.
Pamela holds a Business Administration degree from GIBS Business School, with awards in Strategic Marketing and Self-Mastery. Her work sits at the intersection of people, purpose, and performance — crafting strategies that are both soul-led and business-driven.
She currently serves on the Advisory Board for the Department of Business Management at the Central University of Technology and hosts the acclaimed podcast The Diversity Roundtable, where she curates dialogue on leadership, identity, and inclusion.
Core Focus Areas:
- Leadership Development & Culture Transformation
- DEIB Strategy & Training
- HR Strategy, Talent Acquisition & Coaching
- Facilitation of Strategic Dialogues
- Women Empowerment & Advancement
Pamela believes that leadership is a daily act of humanity, and her mission is to help organizations lead with empathy, amplify human potential, and build cultures that reflect the best of who we can be.
“HR’s Role in Rebuilding Trust in Institutions & Leadership” provides an actionable framework for understanding and addressing trust deficits in organizations. Participants will explore how institutional trust is built through consistent values, ethical decision-making, inclusive culture, and transparent communication, all of which fall within HR’s strategic influence.
We'll examine the trust-building role of HR across employee touchpoints — from performance reviews and feedback systems to leadership visibility, crisis response, and DEI commitments. The session also focuses on how to partner with leaders to rebuild credibility after organisational failure or cultural harm, using strategies such as active listening forums, restorative practices, and storytelling.
This session invites HR professionals to move from reactive risk managers to proactive trust stewards, capable of reshaping how employees relate to leadership and institutions in the workplace.
Areas Covered
- Understanding the roots of institutional trust and distrust
- The role of HR in organisational credibility and culture
- Leadership behaviours that build or break trust
- Transparent communication and decision-making frameworks
- HR systems that reflect fairness, consistency, and accountability
- Using employee listening tools to identify trust gaps
- Co-creating a values-aligned culture with employees
- Partnering with leaders in rebuilding after reputational damage
- Fostering psychological safety and moral leadership
- Practical case studies and implementation tips
Who Should Attend
- HR Business Partners and People Managers
- Employee Engagement & Culture Leads
- Organisational Development Professionals
- HR Directors and Managers
- Talent Management & DEI Practitioners
- Internal Communications and People Strategy Teams
Why Should You Attend
Trust is the currency of modern leadership, and without it, engagement, performance, and culture quickly erode. With rising employee activism, socio-political tensions, and the aftershocks of organisational missteps, HR professionals must step forward as trust architects.
This session equips HR leaders and managers with practical strategies to restore and strengthen trust within their institutions, particularly during periods of change, crisis, or reputational damage. We’ll explore how trust is built (and broken) through leadership behaviour, internal systems, and people practices, and what HR can do to influence trust across all levels.
If your organization is facing low engagement, high turnover, or cultural mistrust, this course will provide tested frameworks to re-establish confidence in leadership, policies, and purpose, grounded in empathy, communication, and values alignment
Topic Background
In recent years, trust in institutions, from governments to corporations has been steadily declining. Employees, consumers, and communities are questioning the integrity, transparency, and accountability of the organizations they engage with.
In this climate of uncertainty and scrutiny, the HR function has emerged as a pivotal force in rebuilding trust — not only in leadership but also in the systems, values, and cultures that define the workplace.
This course empowers HR professionals to recognize their unique responsibility and strategic power in shaping ethical, transparent, and trust-rich environments that support long-term organisational credibility and employee engagement.
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$160.00
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