Developing Empathy and Active Listening Skills – Communication Skills
Karla Brandau is a leading authority on enhancing organizational and personal productivity. For over 20 years she has educated leaders, mangers, supervisors, and individual contributors with her proven productivity systems in companies such as Motorola, Coca-Cola Enterprises, Panasonic, Siemens, and BYD America. Government agencies that have benefited from her programs include NIH, NIDA, the EPA, and IBB. Educational Institutions include Georgia State, Georgia Tech, Texas A & M, and Mercer University.
As
she facilitates time management training, she infuses 21st century ideas
into tried-and-true time management principles. Her presentations are
filled with immediately implementable tips and techniques. Managing
stress, dealing with interruptions and minimizing procrastination are
additional areas of her expertise.
- Empathy involves understanding and sharing the feelings, perspectives, and experiences of others
- It goes beyond sympathy, as it requires actively connecting with and relating to others' emotions
- Empathy helps create a sense of trust, psychological safety, and mutual understanding in interpersonal interactions
- It promotes a culture of inclusivity, respect, and compassion within teams and organizations
- Empathy enables effective collaboration, conflict resolution, and problem-solving by considering multiple viewpoints
- It supports leaders in understanding and meeting the needs of their team members, fostering engagement and motivation
- Empathy contributes to effective customer service by understanding and addressing the concerns and desires of clients and customers
- It enhances emotional intelligence and self-awareness, leading to better self-management and relationship-building skills
- Cultivating empathy requires active listening, perspective-taking, and genuine care for others' well-being
- Empathy can be developed through training, self-reflection, and practice, allowing individuals to become more empathetic over time
Active Listening:
- Active listening is a deliberate and focused approach to understanding and fully engaging with the speaker
- It involves giving undivided attention, being present in the moment, and suspending judgment
- Active listening encompasses not only hearing the words but also interpreting non-verbal cues and underlying emotions
- It demonstrates respect, validation, and interest in the speaker's message and perspective
- Active listening improves comprehension and helps avoid miscommunication, misunderstandings, and conflicts
- It builds trust and rapport by showing the speaker that their thoughts and feelings are valued
- Active listening fosters effective collaboration and teamwork by encouraging open and honest communication
- It promotes a culture of psychological safety, where individuals feel comfortable expressing their thoughts and ideas
- Active listening helps uncover valuable insights, diverse perspectives, and innovative solutions
- It requires using verbal and non-verbal cues to show understanding, such as summarizing, paraphrasing, and asking clarifying questions
- Developing active listening skills involves self-awareness, mindfulness, and continuous practice
Integration and Impact:
- Developing empathy and active listening skills enhance overall communication effectiveness and interpersonal relationships
- These skills contribute to a positive and inclusive organizational culture, fostering collaboration and employee engagement
- Empathy and active listening enable effective conflict resolution and negotiation, leading to mutually beneficial outcomes
- They support leaders in creating a supportive and motivating environment, boosting team performance and satisfaction
- Empathy and active listening improve customer relationships, leading to increased customer satisfaction and loyalty
- These skills are essential for diversity and inclusion efforts, as they help individuals understand and appreciate different perspectives
- They contribute to effective teamwork, collaboration, and innovation by leveraging the diverse strengths and experiences of team members
- Empathy and active listening are crucial in managing and resolving interpersonal conflicts and workplace tensions
- These skills are transferable to personal relationships, promoting stronger connections, empathy, and harmony in various settings
- Organizations that prioritize and encourage empathy and active listening benefit from improved communication, reduced conflicts, and a more positive work environment
Areas Covered
- Effective Leadership - Learning how to lead with empathy, inspire and motivate teams, and address conflicts empathetically.
- Builds Communication Skills - Understanding diverse stakeholders, tailoring their communication, and being persuasive and influential
- Relationship Building - Learning strategies to establish rapport, demonstrate understanding, and create a supportive environment
- Problem-Solving and Innovation - Identifying unmet needs, gathering diverse perspectives, and developing innovative solutions
- Ethical Decision Making - Considering the impact of their decisions on stakeholders and making fair and ethical choices.
- Customer-Facing Roles - It equips them with techniques to empathize with customers, understand their needs, and effectively address their concerns. This results in improved customer satisfaction and loyalty.
- Personal Growth - It enables individuals to gain new perspectives, challenge biases, and foster compassion and understanding.
Course Level - Basic to Intermediate
Who Should Attend
- Individuals in leadership positions
- Customer service representatives
- Healthcare professionals
- Educators
- Counselors and therapists
- Sales and marketing professionals
- Individuals in personal relationships
Why Should You Attend
- Attending an active listening and empathy workshop is crucial for MBA students in the United States due to the diverse and multicultural business environment.
- The US business landscape is characterized by a wide range of cultures, backgrounds, and perspectives, necessitating strong active listening skills.
- Developing active listening skills helps MBA students understand diverse perspectives, navigate cross-cultural communication, and build trust with individuals from different backgrounds.
- Cultivating empathy enables MBA students to understand the unique needs and aspirations of individuals from diverse backgrounds.
- Empathy allows students to tailor business strategies, marketing campaigns, and product offerings to effectively cater to diverse consumer bases.
- Attending a workshop on active listening and empathy positions US MBA students as empathetic and globally-minded professionals.
- These skills empower students to embrace diversity, foster inclusivity, and make culturally sensitive decisions.
- Active listening and empathy enhance personal growth, effectiveness, and competitiveness in the modern business landscape.
Topic Background
Developing empathy and active listening skills is important as they foster understanding, trust, and effective communication in personal and professional relationships. These skills promote meaningful connections, enhance conflict resolution abilities, and contribute to successful collaboration and teamwork.
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$200.00
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