Detecting Truth, Lies and Deception During and Investigation
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Speaker : Bob Oberstein
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When : Wednesday, October 16, 2024
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Time : 01 : 00 PM EST
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Bob Oberstein is uniquely qualified with over 50 years of Labor Relations experience on both sides of the table in both the private and public sectors and is the recipient of the Federal Mediation and Conciliation Service Director's Award for lifetime achievement in promoting positive Labor Management Relations. Additionally, he has qualified as an MD-110 investigator for Title VII and other discrimination related charges as well as being a “Lifetime Certificate Holder” of the Association of Workplace Investigators. Bob was also the Director of the Labor Management Relations BA and certificate programs at Ottawa University, Phoenix where he developed and taught Labor Relations and Human Resources related courses on both the graduate and undergraduate levels. Bob has several published articles to his credit in addition to his arbitration awards and has also been recognized in Who’s Who Among America’s Teachers. Additionally, Bob served on several boards, commissions, and panels where he participated in resolving or adjudicating all manner of workplace issues in a variety of industries. Moreover, Bob also holds a Master of Jurisprudence in Labor and Employment Law from Tulane University's School of Law. Bob has and continues to serve the labor management community as well as other groups as an Arbitrator, Mediator, Facilitator, Investigator, Trainer and Educator.
- The elements of and differences between the two primary forms of deception (Falsification and Concealment)
- Methods/techniques to detect deception (Emotional Cues, the Cognitive Approach, and the Attempted Control Approach)
- The proper weight to give Body Language/Demeanour Evidence: Myth or fact?
- The proper use of visual and audio observation
- How to employ the benefits of multiple interview techniques
- The proper application of “Yes” and “No” Questions
- The use of single v multiple sessions (for the subject of the investigation as well as witnesses)
- How to make documentation work for you
Areas Covered
- Why we deceive?
- Body Language/Demeanour Evidence: Myth or fact?
- The Two Primary Forms of Deception: Falsification & Concealment
- The Three ways to Detect Deception: Emotional Cues, Cognitive Approach, and the Attempted Control Approach
- Comparing verbal vs. non-verbal behaviour
- Use of Visual & Audio Observation
- Interview Techniques
- Use of “yes” or No” Questions
- Use of single v multiple sessions (for both employees and witnesses)
- Documentation
- Confronting the deceiver
- Why a half-truth is a whole lie?
- Why and when the deceiver plays the role of victim?
- The role of denial for the deceiver
Course Level - All
Who Should Attend
All levels of Managers, Supervisors, Human Resources, Employee Relations, Labor Relations, Attorney, and Union Officers/Representatives/Stewards, all levels of Law Enforcement or Security staff.
Why Should You Attend
Truth can be elusive! Especially if someone’s lips are moving because there is always more to know if they are being less than truthful. If the focus of your investigation is to establish the facts how then is it possible to find out the truth when the information you are receiving might be concealed or if known, not be accurate? Being able to know when, and if someone is being forthright/candid and truthful is a high-level skill set that, when properly developed can increase one’s value to the organization as well as have its uses on a personal level.
At some point, everyone in the workplace will probably need to look more closely into something that happened. Such situations are not always crystal clear or “black and white” creating what is often referred to as “She said-he said” situations. Knowing how to ask the right questions and how to know when you are being told the truth is a required skill set for anyone charged with investigating what happened. So, if you are often frustrated about who is telling the truth and find you have to determine the truth of a situation then this webinar is for you. Like many of us, we sometimes find ourselves faced with having to deal with deception and lies which sometimes are so convincing they are more believable than what appears to be, or actually is the truth. This has always been a problem in both the workplace and in life. But it need not be if one applies the principles this webinar will cover. This unique and comprehensive webinar will discuss why you might have to deal with inaccurate/incorrect or questionable information and how to identify it, deal with it, and even how to make it work to your and the investigation’s advantage.
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$160.00
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