This topic is about leadership in today’s fast-paced business environment or any organization where effective, accountable leadership matters. It is about learning to move from a typical style of leadership which involves reacting to situations and changes rather than anticipating, planning and organizing for them.Issues, Opportunities, and Challenges will continue to arise in the leadership of any organiza..
Do you face daily dilemmas trying to figure out where to start on your task list? Task lists can be overwhelming with a great range of items to complete. Some can wait but others are urgent and demand immediate attention. When you have 5 or 6 urgent requests at one time, the choice of which one to work on first can be agonizing. The principles taught in this program solve the puzzle for you. You will learn ..
According to Deepak Chopra and Kabir Sehgal in a post for CNBC, one way to deal with difficult people is to not take what they say personally. If you do then you both get defensive and the situation escalates.This session shows you how to deal with the event, the situation, not the person. Position yourself as a cooperator, not a competitor, working together, not against each other. Gain some quick tips and..
Bob’s presentation includes candid observations and examples, proven methodologies that can be applied immediately, and practical cases. Through the use of case studies, pragmatic examples and professional insights, Bob spin an enticing web of best practices, creative ideas, detailed practical examples, methodologies, and vivid descriptions of applied breakthrough thinking and action.Bob believes in no sacr..
It covers all aspects of harassment, abusive behaviour, bullying and discrimination in the workplace. There are many examples of subtle abuses as well as discussion about the more obvious ones. Today’s climate, thanks in part to the #Me-too movement will also be discussed. Participants will learn about Quid Pro Quo and the meaning of hostile work environment. We will bust some common myths and offer remedie..
Technical Writing generally conforms to Good Documentation Practices (GDocP). This term describes standards to create and maintain documents. The term is primarily associated with the pharmaceutical and medical devices industries but applies to documents created in multiple organizations. Most companies have in-house requirements that all documents produced within the organizations conform to the firms’ par..
Organizational IT usage categorization can be either support transaction processing or decision-making. Transaction-based information systems process data for routine business activities, whereas a decision-based information system commonly advises managers and professionals in non-routine judgments. Accordingly, information systems represent an architectural component that collects data, processes transact..
Any document, media piece, or email bearing your organization’s insignia or name must be absolutely error free. Even a careless mistake in an email can damage a leader’s reputation and can make an entire company look bad. Proofreading is a skill anyone can learn and improve. Very few business professionals actually ever have been TAUGHT how to proofread. More and more employers are citing “attention t..
Biosimilars have become a worldwide industry with a few giants who have an international presence and a larger number of smaller players who are just active in a handful of markets. One curious aspect of the industry is that it has attracted both a few Big Pharma and many generic companies who now compete head-to-head with each other. The question then arises as to which side of the industry is better suite..
There are a variety of potential IT service threats that can convert to intentional or unintentional incidents requiring adequate IT service support. If restoring service normalcy as swiftly as possible and minimizing adverse impacts on entity operations are the primary incident management process goals, then IT support personnel achievement of expected performance levels ensures maintaining the highest pos..
The General Data Protection Regulation (GDPR) Deadline is March 2018! Now that We are Past the Deadline, If Your Company isn't Prepared, Be Ready to Pay Huge Penalties
Privacy regulations have taken a front and center role in the workplace and in other venues like technology, finance, health and medical healthcare, criminal justice, and social media. Employers are more than ever attempting to mitigate the line between their rights as Employers with those of employees.Employers are clear that there should be no expectation of privacy in the workplace since employees are us..
Most people find it challenging enough to work well with even ONE boss. But if you're working with two bosses – or MORE – the challenge may seem nearly insurmountable. Dealing with the workload is tough, but now you've also must manage multiple communications styles, sets of expectations, schedules, projects, and more. This can mean multiple headaches. Even if the "official” designation is 50% of your time ..
Social Media has been around for more than a decade now, and old posts from when we were younger could come back to haunt us in our personal and professional life. Learn the steps you need to take in five of the most used social platforms to put your best foot forward. Plus, walk away with guidelines on personal and professional use of social media. This class covers Facebook, YouTube, Twitter, Pinterest, a..
You know you’re good at your job, and you know what needs to be done. But sometimes, despite your best efforts, nontechnical colleagues can’t wrap their minds around what it is you’re telling them. As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with..
Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear & effective emails.The way you write and respond to emails and other docume..