This topic is about leadership in today’s fast-paced business environment or any organization where effective, accountable leadership matters. It is about learning to move from a typical style of leadership which involves reacting to situations and changes rather than anticipating, planning and organizing for them.Issues, Opportunities, and Challenges will continue to arise in the leadership of any organiza..
Do you face daily dilemmas trying to figure out where to start on your task list? Task lists can be overwhelming with a great range of items to complete. Some can wait but others are urgent and demand immediate attention. When you have 5 or 6 urgent requests at one time, the choice of which one to work on first can be agonizing. The principles taught in this program solve the puzzle for you. You will learn ..
According to Deepak Chopra and Kabir Sehgal in a post for CNBC, one way to deal with difficult people is to not take what they say personally. If you do then you both get defensive and the situation escalates.This session shows you how to deal with the event, the situation, not the person. Position yourself as a cooperator, not a competitor, working together, not against each other. Gain some quick tips and..
Technical Writing generally conforms to Good Documentation Practices (GDocP). This term describes standards to create and maintain documents. The term is primarily associated with the pharmaceutical and medical devices industries but applies to documents created in multiple organizations. Most companies have in-house requirements that all documents produced within the organizations conform to the firms’ par..
Organizational IT usage categorization can be either support transaction processing or decision-making. Transaction-based information systems process data for routine business activities, whereas a decision-based information system commonly advises managers and professionals in non-routine judgments. Accordingly, information systems represent an architectural component that collects data, processes transact..
There are a variety of potential IT service threats that can convert to intentional or unintentional incidents requiring adequate IT service support. If restoring service normalcy as swiftly as possible and minimizing adverse impacts on entity operations are the primary incident management process goals, then IT support personnel achievement of expected performance levels ensures maintaining the highest pos..
The General Data Protection Regulation (GDPR) Deadline is March 2018! Now that We are Past the Deadline, If Your Company isn't Prepared, Be Ready to Pay Huge Penalties
Privacy regulations have taken a front and center role in the workplace and in other venues like technology, finance, health and medical healthcare, criminal justice, and social media. Employers are more than ever attempting to mitigate the line between their rights as Employers with those of employees.Employers are clear that there should be no expectation of privacy in the workplace since employees are us..
Most people find it challenging enough to work well with even ONE boss. But if you're working with two bosses – or MORE – the challenge may seem nearly insurmountable. Dealing with the workload is tough, but now you've also must manage multiple communications styles, sets of expectations, schedules, projects, and more. This can mean multiple headaches. Even if the "official” designation is 50% of your time ..
Communicating through email is fast and convenient and there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. After completing this course, you will have learned: how to manage emails, the principles or 'rules of thumb' to ensure professional, clear & effective emails.The way you write and respond to emails and other docume..
It covers all aspects of harassment, abusive behaviour, bullying and discrimination in the workplace. There are many examples of subtle abuses as well as discussion about the more obvious ones. Today’s climate, thanks in part to the #Me-too movement will also be discussed. Participants will learn about Quid Pro Quo and the meaning of hostile work environment. We will bust some common myths and offer remedie..
Before you start any journey you need to be certain of your “starting point” and then plan the best route to reach your destination. We will discuss basic behaviors and styles of leadership so you can figure out where you fit now. Then we will explore the necessary characteristics for becoming a great leader.Next, we will examine exactly how we become the way we are now, why we act the way we do, and how we..
Despite growing available information and training materials about the critical value of Software Asset Management, many organizations still find themselves unprepared when it comes to software compliance audit situations. In this webinar, you will understand the different approaches to achieve contract compliance in the area of Software License Management. A software license audit can cause severe disrupti..
The very beginning of achieving great things is, to be honest, and candid with yourself when you assess exactly what your talents are and how much time you have to invest. Having a balance has to be a key ingredient in the plan or it will self destruct. Realize that most tasks will expand to fill the time allocated to the task. This process is first and foremost a “mindset.”Next is the process of creating a..
This session will provide an in-depth tour of customer services practices around the world and concentrate on customer retention and process effectiveness. Today’s changing technology landscape and the advent of multicultural and intergenerational customer service practices makes more important than ever to address how to reach mass audiences and cater to their specific needs. The session is structured to i..
One of the primary responsibilities of leaders in any industry is to develop and foster the cohesiveness of teamwork. Though simple in concept, it is probably the greatest challenge a leader faces. In order to meet this challenge, we must recognize the causes of team dysfunction and then develop strategies to address the problems. Moreover, leaders need to be able to effectively and impactfully communicate ..