Writing Effective Emails
A frequent speaker, instructor, advisor, and writer on credit risk and commercial banking topics and issues, Dev is the principal of Devon Risk Advisory Group and engages in consulting, speaking, and training on a wide range of risk, credit, and lending topics. As a former SVP and senior credit policy officer at SunTrust Bank, Atlanta, he was responsible for developing, implementing, and administering credit policies for SunTrust's wholesale lines of business--commercial, commercial real estate, corporate investment banking, capital markets, business banking, and private wealth management. He also spent three years as managing director and credit approver in SunTrust's Florida commercial lending and corporate investment banking areas, respectively. Prior to SunTrust, Dev was chief credit officer for Barnett Bank's Palm Beach market. Besides stints at other banks in Florida, Kansas City, and Ohio, Dev's experiences outside of banking include CFO of a Honolulu construction company, combat engineer officer in the U.S. Army, and college economics instructor in Hawaii, Missouri, and Florida. A graduate of Ohio State University and the ABA Stonier Graduate School of Banking, he earned his M.B.A. from the University of Hawaii.
Dev serves as an instructor in RMA's Florida Commercial Lending School, the Stonier Graduate School of Banking, the Southwestern Graduate School of Banking, and the American Bankers Association's (ABA) Commercial Lending. His school, conference, and workshop audiences have included participants drawn from the ABA, RMA, OCC, Federal Reserve, FDIC, FFIEC, SBA, the Institute of Management Accountants (IMA), and the AICPA.
Dev has written about credit risk management, financial analysis, and related subjects for the ABA's Commercial Insights, the Risk Management Association's RMA Journal, and other business professional journals. He is the author of Analyzing Construction Contractors and its related RMA workshop. A past national chair of RMA and former Florida Chapter president, Dev serves as a member of the RMA Journal's advisory board, and an ex-officio board member of the Florida and Atlanta RMA chapters. He also serves on the advisory board of the Atlanta Chapter of the Professional Risk Managers' International Association (PRMIA), and he has consulted on credit risk issues with banks in Morocco, Egypt, and Angola through the US State Department's Financial Service Volunteer Corps (FSVC).
Get Practical Tips to Write Purposeful, reader-focused Emails, and Respond to Them Effectively. Have you ever received those emails with endless and useless lists of recipients? Did you ever have to struggle to go through overlong, cryptic prose with the twisted logic of an email, only to realize later that the message sent to you doesn’t concern you or your business? Did you have to suffer one of those bizarre or puzzling formatting, smileys or emoticons?
Well, there are problems in email communication - and they have led executives in concluding that staff email is sometimes used inappropriately - either as an excuse to avoid communication personally or as a weapon to assault readers, staying at a safe distance. For effective email writing, you have to start from the premise that email is writing, and it requires attention to the language standards, especially when it comes to the workplace.
This webinar focuses on the biggest challenges faced by employees who have to saunter through hundreds of emails every day. The speaker gives you concrete suggestions on effective email writing and on how you can respond to them accurately. The session will then concentrate on the practical remedies to set incomplete, purposeless, insensitive, and unorganized messages right, so that the emails become deferential, thorough, reader-focused, and easily scanned. The session will discuss the steps to deal with an email. Lastly, the speaker will provide guidelines to manage the email system to check critical emails when there is a dire need for high-quality communication.
- How to manage emails efficiently and accurately
- Major email writing mistakes identified and corrected
- How to write reader-focused and purposeful mails
- How to keep a balance of content and context in emails
- How to employ these key aspects of email to improve clarity and response rates:
o Subject line
o Message text
o Signature line
o Confidentiality and security
o Managing e-mail volume
o When and when not to use email
- How to employ a comprehensive checklist that ensures quality control on the most important emails
- How to use a recognizable, standard structure for easy reading
- Ensuring your emails are respectful and actionable
Course Level - Intermediate
Who Should Attend
Anyone looking to take their email writing skills to the next level.
Why Should You Attend
As we shift our communication channels from teleconferencing and face-to-face meetings, we rely more and more on the Internet and Intranet. That means many of your correspondents know you mainly by your e-mail traffic. As you drive along the information highway, there are rules of the road that help you get your message to others quickly, succinctly, and clearly. Follow those rules and your thoughts arrive safely, disregard them and your messages are just more verbal wreckage along the road. This webinar will show what the rules are and how to use them to write effective e-mails.