Rhonda Scharf CSP, HoF
Insightful … humorous … entertaining … even contagious … words that are often used to describe Rhonda Scharf. A speaker with the uncanny ability to look at the normal and see something quite different. Rhonda is a Professional Speaker and member of the Canadian Speaking Hall of Fame, Trainer, and Author, based in Ottawa. She has spoken to tens of thousands of people in dozens of different countries.
Rhonda will share some things she has learned to help you excel in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication, and workplace effectiveness! From efficiency to the future of work; Rhonda has the info to help you thrive!
Rhonda has written eight books, with her latest “Alexa is Stealing Your Job” and her best-seller “Common Sense is NOT Common Practice” still available.
Control, Confidence & Composure in the most highly charged situations! Learning to confront someone can be done easily and quickly! No more panic, no more holding back from saying what you want to say. Learn professional confrontation skills that will allow you to maintain control, confidence, and composure! If you are like most people when a situation requires you to say something, you either lash out in anger or say the wrong thing. Do you ever walk away and say "I wish I had said ...."? Those days are over.
Register today to learn powerful strategies and techniques for dealing with those confrontations you've been avoiding! Reduce your stress, increase your effectiveness, and repair the relationships damaged by the conflict. We'll discuss how to handle the confrontation, things to say, how to say them, all while maintaining your composure, and defusing anger for both of you.
Confrontation Skills can be learned, practiced, and mastered. Here's What You'll Learn:
- What to say, how to say it, when to say it, all the while being in complete control of yourself
- Keep your confidence high! Don't let them bully you into submission
- Keep your emotions in check. Tips to avoid crying, screaming, and blanking out
- Prepare yourself to say what you should say (and take the professional path, not the emotional one)
- How to give feedback in stressful situations
- Learn to keep your cool at the same time as confronting someone!
Course Level - Basic/Fundamental
Who Should Attend
All with a focus on management.
Why Should You Attend
Do you ever wake up in the middle of the night thinking, “Oh! I should have said…”? You’re not alone. When confrontation comes our way, most people avoid it or panic and say the wrong thing. If this sounds like you, then you need to attend this webinar to learn what to say, when to say it, how to say it, all while keeping in control. Maintain your professionalism and cool and learn powerful strategies and techniques for dealing with those confrontations you’ve been avoiding!