Thriving on Change – Rebuilding Through the Crises and the Unknown New Normal
As an international event speaker, coach, MC and author, Bruce Lee brings the experience of a solid business leadership and entrepreneur /ownership background from a good cross section of industry for 40 + years.
- Charter Bank branch management and Alberta Manager for the VISA credit card Division of a Canadian Bank
- Senior marketing representative for a fully integrated Canadian oil and gas company, charged with increasing market share and building new service stations
- Senior executive recruiter with an office in England
- Owned and managed a 24 hour a day, 365 days a year retail convenience store and gas bar business.
- As an implementation specialist for Custom Learning Systems, he enjoys working with health care clients all across North America and is developing a new platform that supports immediate patient feedback
- On a personal note, he is very active at the Board level in community - and sport organizations, manages successful election campaign, and is a regular blood donor - 520 times and still counting!
Bruce has been providing education keynotes, workshops and webinars all across North America full time for the past 30 years. Bruce is passionate on working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles and tools to support the content and measure skill levels. Recent clients include health care organizations, education systems, accounting and CEO groups.
The focus is always on improving engagement and team building with the added value of aligning corporate strategy to create high performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment.
In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge. A free PDF version of this book is one of the many complimentary resources Bruce offers at the conclusion of every webinar. There is also a special series of complimentary resources offered if you are in health care.
This is how to engage, support and motivate your front-line team in ways that don’t cost anything, but means so much. Now, more than ever, the care and feeding of your work force will make the difference your business needs to survive.
If this sounds familiar, it is, because that is exactly what happened to the world just over two years ago. We were not prepared. Some businesses have been decimated, some are out of business, some thrived due to the product and service they provided. Others crashed, evaluated where they were, what their options were, made new plans, launched new products and services, and thrived. The harsh reality: 1/3 of malls will go dark in 2021, less business travel because of online work, some employees will not go back to an office as they are more productive out of their home environment, 10% of businesses will maintain only an online presence now. Change is everywhere. This is how you can catch up to it, embrace it, and have a good future to grow into.
We start with the challenge of change – how to translate the complex and confusing forces of economic and cultural change into momentum that will motivate and empower frontline staff to put customers first. You need to be able to predict the future – by looking at ten specific criteria for predicting future opportunities and then develop a proactive internal communication plan to overcome everyone’s F.E.A.R. of change. We will analyze what F.E.A.R. really is – how to put it into a context you can embrace. Then develop an appropriate paradigm shift with a strategy for dealing with the paradigms of conventional “that’s the way we’ve always done it” wisdom and to make change a positive way of life. There are choices to be made and can be difficult. Choose one of three critical change strategies that is the most relevant to your organization’s unique situation and needs: you can respond to shock (already happened) you then go to evolution (doing so now) and then change the game. You might be on track with these three but take a deeper look. This is the calculated risk – via a five-step method to understand the benefit of risk-taking. Risk taking is not just for leaders, as it takes an incredible amount of support – find it. We wrap up the session with eight practical, relevant tactics for change to empower everyone to embrace change and make it a helpful tool for continuous improvement and increased customer/client satisfaction.
- The challenge of change
- How to predict the future with bold goals
- The paradigm shift and excellence
- 4 good questions to ask to get on track
- Three critical strategies to change
- How to take the calculated Risk
- Adopt the 8 tactics for change
- Take the change ability quiz
- Hear: all I ever really need to know, I learned in kindergarten
- Four bonus self tests to drive leadership, loyalty, coachability, and empowerment.
Who Should Attend
Anyone who wants idea on how to grow their business success and reputation.
Why Should You Attend
This is how to survive and thrive in the midst of chaos. As has been said, you can’t reach for anything new if your hands are still full of yesterday. The ‘good old days’ of business is behind us, and as business is changing, we must change to not only stay up with it, but to get ahead of it. This is how to win back every single customer – and more!
“The trouble with the future, is that it usually arrives before we are ready for it.” - Arnold Glasow
Business has changed forever. You need new ideas to learn from and then embrace, to conquer the fear of change and loss of direction. Change is your competition – embrace it or lose to it. The key to success, to get your customers back, is showing trust in your purpose - show it, share it.