The Feedback Imperative: Enhancing Employee Performance And Engagement
Mary Abbajay, author of the best-selling, award-winning Managing Up: How
to Move Up, Win at Work, and Succeed with Any Type of Boss is the
president of Careerstone Group, LLC, a full service organizational and
leadership development consultancy that delivers leading-edge talent and
organizational development solutions to business and government. As a
sought-after author, speaker, consultant, and trainer, Mary help clients
develop the strategies, skills, and sensibilities needed for success in
the 21st century. Mary is a frequent expert contributor for television,
radio, and print publications where she provides practical leadership
and career guidance. Her work and advice have appeared in the New York
Times, Harvard Business Review, Fast Company, Forbes, The Financial
Times, The Wall Street Journal, Money Magazine, Southwest Airlines
Magazine, CNN.com, Monster, CNBC, and the BBC.
This webinar provides managers and supervisors with the critical skills and sensibilities needed to provide performance and behavioral feedback that helps employees learn and grow. Employees want and need feedback and guidance. It is the manager’s job to provide this type of support. But all too often, managers shy away from having these conversations—especially when the feedback is difficult. Providing feedback that can be “heard” and utilized by the receiver requires the development and cultivation of very specific communication skills. When done effectively, feedback is a powerful force that improves performance, bolsters productivity, and helps individuals develop their talents, build confidence, and become world-class performers.
Feedback Skills can be learned and mastered. This session will help participants:
- Embrace their role as a feedback giver
- Connect high performance to feedback
- Overcome the fear of giving difficult feedback
- Utilize a proven framework for delivering performance feedback
- Deliver “future-focused” feedback
- Understand how word choice and body language can help or hinder effective feedback
- Increase their ability to give honest, constructive, and frequent feedback
- Appreciate common “feedback triggers” that may impact the receiver
- Adopt strategies to increase accountability after feedback conversation
Course Level - Intermediate
Who Should Attend
Anyone who supervises others.
Why Should You Attend
Giving effective feedback is a critical skill for supervisors, managers, and leaders. However, when done poorly, it can leave the employee disengaged, demotivated, and demoralized. Learning HOW to give feedback that is helpful and actionable is essential for performance management and employee engagement. PS: It’s your job as a manager or supervisor to provide feedback—so you may as well get good at it!