The Effective Manager: Being the Supervisor Your Employees Need
Date : 15 January 2019
Time : 01 : 00 PM EST
Duration : 60 Minutes
Rhonda Granja is a certified professional coder and certified medical
assistant. Rhonda has been in the medical office profession since 1990
and is currently working as an independent medical consultant. She has
been involved extensively in medical advocacy. Rhonda has done the
necessary follow-up work and has a proven track record for winning
insurance appeals. She is involved with multiple medical groups and has
also developed staff motivation techniques. Rhonda enjoys sharing her
experience and knowledge with others in this profession. Her vast
experience has been achieved by actively working in all areas of a
medical practice - everything from the front desk to the clinical side.
Rhonda is an active member of the American Academy of Professional
Coders; Medical Group Manager's Association, and the Consumer Family
Advisory Committee. She has extensive knowledge of billing and
reimbursement related to managed care and commercial carriers as well as
Medicare and state-funded products. Rhonda has a wealth of experience
and her passion for speaking tends to get attendees excited about what
they do. Aside from her professional relationships, she makes time to
advocate with the non-profit organization, Autism Speaks...
A medical office manager is responsible for the overall operations of a medical practice. Running a medical practice is not for the weak or faint of heart! Managing any type of business is tough, and management is not for everyone.
Some tips given in this session will help medical office managers eliminate a long list of problems. The medical office manager is ultimately responsible for the success of the entire staff. Managers are required to distribute the workload, motivate and supervise staff, and coordinate the smooth operations of the medical office. Of course, when things go well, the medical office manager gets all the credit but when things don't go well they also get all the blame.
No matter if you are managing the small staff of a physicians' office or the billing staff in a hospital, the manager can accomplish the goals of the organization from the medical office aspect using various tactics. It is imperative that you have a clear understanding of every job function in the office, no matter how small, contributes to the success of the entire organization. To be effective, the medical office manager must have an understanding of all the job functions of their staff. Knowing the job functions of the staff is essential for the manager for the training, motivating and managing of staff. We must also be great communicators. Effective communication isn't just talking and listening. It means having mutual respect and understanding between staff and management. It is for the benefit of the medical office manager to set the tone for effective communication. It is also vital that we trust our staff.
Micromanaging employees can have the reverse effect than an office manager intends. With different personalities and different job roles, each employee may have a different work style. Employees are more effective in their job functions when they feel trusted to make decisions and are given the chance to be responsible for the quality of their own work.
Who Should Attend
Administrators, Office managers, practice managers, department managers, physicians, supervisors, department managers, CEO’s, directors
Why Should Attend
Whether the title is a manager, medical practice manager, physician practice manager, administrator, practice administrator, executive director, office manager, CEO, COO, director, division manager, department manager, or any combination thereof, with some exceptions, people who manage physician practices do more than manage.
What does it take to be an effective manager? We will cover all the areas that a manager has to commit to and provide tips for setting the tone in a medical practice environment. How can I be sure that I have covered all of the aspects and expectations? This session can be used as a checklist of sorts for making sure that an effective manager has all of the bases covered such as human resources, facility management, benchmarking and what that actually means, expense management, legal and compliance areas, billing and coding, accounting and claims management, and others just to name a few.
The average physician or advanced provider has no idea of all the many hats that supervisors wear. What about eliminating waste in the medical practice? Rather your practice is big or small, it is imperative that we be creative when it comes to cost-effective measures yet running a smooth operation is essential. Our number one priority is taking care of our patients but our staff needs our attention as well. What items do we need a policy on? How do I know if certain items need to be covered in policy form? We will discuss what areas can be cause for concern and keep you and your providers compliant and also keep your patients and staff happy.
- Speaker: RHONDA GRANJA
- Webinar Code: RHON-0002