Communicating in Challenging Situations
Dr. Susan Strauss is a national and international speaker, trainer and consultant. Her specialty areas include management/leadership development, organization development, communication, and harassment and bullying. She trains and consults with business, education, healthcare, law, and government organizations from both the public and private sector. Susan has held positions in training, organization development, and management, which enable her to use her multitude of real life experiences to draw on in her training sessions and organization development consulting. She has presented to thousands of people during her career and to a variety of audiences and receives outstanding evaluations.
Dr. Strauss has authored over 30 book chapters, books, and articles in professional journals. She has been featured on 20/20, CBS Evening News, and other national and international television and radio programs as well as interviewed for newspaper and journal articles such as the Times of London, Lawyers Weekly, and Harvard Education Newsletter.
Susan has presented at international conferences in Botswana, Egypt, Thailand, Israel, and the U.S. She has consulted with professionals from other countries such as Bali, Lebanon, England, Australia, Canada and St. Maartin. She has her doctorate in organizational leadership, is a registered nurse with a bachelor’s degree in psychology and human services, a master’s degree in community health, and professional certificate in training and development.
What do you think of when you think of – communication? How adept are you at communicating with others? Do you ever wish you could say “No” and not feel guilty? Do you and your spouse seem to be speaking in two different languages? And, how about that boss of yours – always disrespectful and rude – how do you deal with that?
Communication skills are important in working and living together effectively. Whether we are communicating with coworkers, team members, and customers or with family and friends, communication plays a pivotal role in your relationships with others.
It can sometimes be a challenge to convey messages to others, particularly when what we need or want to say is difficult. Are you able to do so with respect? Do you tend to be aggressive? Or are you someone who tends to be more passive and avoid confronting someone else? What is the difference among aggressive, passive, and assertive? Or maybe you wear a T-shirt that says on the front of the shirt, “I don’t get mad,” and on the back of the shirt it says, “I get even!”
Learning Objectives:
- Recognize your “self” as the tool of your communication
- Discuss the essential communication skills of listening and paraphrasing
- Differentiate among passive, aggressive, assertive, and passive-aggressive communication
- Identify roadblocks that prevent you from delivering difficult messages
- Review10 assertiveness techniques to communicate more effectively.
Who Should Attend:
Any employee from any industry(Anyone from a custodian to the CEO, management, professionals, admin/secretary, human resources)
Why Should You Attend:
Communication is how we live our lives whether at work, at home, or with friends. The inability to communicate in a respectful dignified way is sometimes a challenge for us all. Whether we are telling someone we love them or needing to confront an colleague on misbehavior – it can be stressful. This webinar teaches you how to use specific techniques in a variety of situations.
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$200.00
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