Resolving Workplace Conflict
ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development, and Organizational Development (O-D) consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well). This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions. As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond’s clients range from boards of directors and upper management to support staff in many industries, both public and private. This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire). She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.
She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects, as well as board of directors development, committee and team training.
Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization. Dr. Diamond teaches a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/Negotiation, Marketing, and Leadership.
Born into a family and culture of service to others, ArLyne has been involved with many associations, service and charity organizations. A listing is available here. She is currently active in politics, Rotary, and ProMatch, an organization dedicated to helping those out of work, where she offers workshops and a weekly drop-in helping people with finding themselves, resumes, interview skills and landing the job.
A prolific writer, she has published hundreds of articles and four books. (A listing of published articles can best be found by either on her google+ page or searching on the internet.) In addition, Dr. Diamond publishes a monthly newsletter, “Diamonds to You” and is a guest writer for several newspapers.
This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
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Whether people sit and work side by side or have to collaborate from thousands of miles away, there will be misunderstandings, hurt feelings and conflict. In this course we are going to explore some of the multiple reasons for conflict and look at appropriate interventions and solutions to solve them. Some conflict is simple to resolve, just some understanding of the impact your behaviour has on other. Others stem from values differences, differences in style and unfortunately conflict based on really inappropriate behaviour. My personal bias is to use mediation wherever possible – and we will spend time learning about this process. We will also explore interviewing and investigation techniques as well as alternative dispute resolution including arbitration, conciliation and mediation.
Explore new ways to interview and investigate, discover alternative methods to handle disputes, recognize which types of intervention to use in which kind of situation and identify the differences in the major types of alternative dispute resolution.
Who Should Attend
Anyone interested in learning strategies to reduce conflict.