Performance Reviews: A Step-By-Step Process For Conducting Them Meaningfully and Effectively
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
has published numerous articles in the fields of surviving mergers and
acquisitions, surviving change, project management, management, sales,
team-building, leadership, ethics, customer service, diversity and
work-life balance, in publications ranging from ASTD/Performance In
Practice to Customer Service Management. His book, “90 Days to a
High-Performance Team”, published by McGraw Hill and often accompanied
by in-person, facilitated instruction, has helped and continues to help
thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster’s International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
has distinguished himself professionally by serving multiple
corporations as manager and trainer of sales, operations, project
management, IT, customer service and marketing professionals. Included
among those business leaders are Prudential Insurance, Sprint, BayBank
(now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions,
facilitating post-merger and acquisition integration, developing project
management, sales, customer service and marketing strategies,
organizing inbound and outbound call center programs, training and
development of management and new hires, and fostering corporate growth
through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
One of the most critical areas of employee relationships--and one of the biggest challenges management faces today--is conducting effective performance appraisals and determining appropriate merit increases. Learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization.
Since both managers and employees often view performance appraisals with anxiety, attention is given to preparing for and conducting performance discussions that are objective, complete and defensible. You'll also share experiences and participate in various exercises with other participants to better understand how to obtain the best possible performance from employees.
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.
- How to conduct motivational and directional performance appraisal reviews
- Planning the review
- Managing the review process
- Subtle ways to keep sensitive employees from having their feelings hurt
- How to suggest improvement to an employee’s performance in a way that boosts an employee's spirits
- Why employees sometimes fear reviews
- Ways to increase standards of performance
Would you like to conduct more effective performance reviews?
Would you like to know how to give people “bad news” in a way which will not hurt but in fact improve your working relationships?
Would you like to be able to suggest improvement in a way which encourages rather than discourages?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team’s performance!
Who Should Attend
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor