Whatever Happened to Respect? – Creating Civility in The Workforce
  • CODE : BRLE-0025
  • Duration : 90 Minutes
  • Level : Intermediate
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International event speaker, MC, and author, Bruce Lee brings the experience of a solid business background from a good cross-section of an industry:

  • Branch management / special projects for a major Canadian Bank
  • Alberta Manager for the VISA credit card Division of the Bank
  • Senior marketing representative for a fully integrated Canadian oil and gas company
  • Senior consultant for an executive recruiting company
  • Partner and then owner of a 24 hour a day, 365 days a year retail convenience store and gas bar business.
  • Director of Service Development and special projects consultant for a healthcare-focused international training company. This company won the 2017 Alberta Export Award for Professional Development for their specific healthcare success education processes.

Bruce has a passion for providing education keynotes, workshops and webinars all across North America full time, for the past 28 years with a full utilization and implementation of zeal. He enjoys working with individuals and organizations to help them get the results they need to grow their careers and enhance their business success.

The intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment.

Bruce is a newly published author of the book: Why Trust Me? Making Trust Your Competitive Edge.

Loss of trust. Objectionable behaviour leads to workplace imbalances. Surveys have shown that because of the #MeToo and excessive news on the subject, up to 50% of male managers are now uncomfortable in work activities with women, over 30% are uncomfortable working alone with a woman, and 20% of male managers are uncomfortable mentoring women. Bad, offensive, disrespectful behaviour creates more bad behavior, increases turnover and lowers productivity. Incivility is all about rudeness to others and being courteous and respectful. It is up to you to prevent bad behavior by how you lead and manage your people. This presentation is how to change the viewing of this person and their behaviour to where you move them to be solution orientated. Respect reduces stress, and it drives up trust, engagement, creativity and productivity.

Areas Covered

If you want to produce and deliver a caring, supportive, respectful, engaging, and empowering stress free and productive environment, consistently, you need to learn how to:

  • Understand what creates bad behavior in the first place and what is escalates to
  • Exercise the power of choice with the eight options you have
  • How to tell when someone is lying to you and how to confront it
  • How to identify and control bullying and harassment
  • Practice the world’s two most powerful skills for gaining control of the situation
  • Stop having managers inadvertently reward negative behavior and the 4 types of problem  employees
  • Learn how to calm down destructive behavior by using empathy and direct communication
  • Adopt how to engage, empower,and motivate in 3 effective and logical steps called S.A.M.
  • Take the 3 self-tests that drive up engagement, loyalty, retention
  • Learn why and how you can coach for behavioral improvement

Course Level -  Intermediate

Who Should Attend

Anyone who is in leadership and/or involved in creating, improving and support a respectful workplace culture. This includes HR and training officers. The cost to companies in employee absences due to bullying and harassment is billions in lost wages and productivity.

Topic Background

Don’t let anyone get comfortable by disrespecting you, your work skills, your ethnic background, your soft skills in leadership and communication, your department, or your work team. Uncivil and disrespectful behavior, when left unchecked, becomes the culture of being rude, indifferent and uncaring. This generates gossip and rumors. Gossip is someone trying to level the playing field by taking away what someone else has, fairly or unfairly, or to get what they don't have, and think they should have. They become rude. Rudeness is the weak person’s imitation of strength and a sledgehammer by others who know how to use it. Left unchecked, this can lead to bullying, and harassment,   creating a toxic workplace, and when publicised, a bad reputation that requires expensive damage control. Over-worked, dis-engaged and undisciplined staff do more harm to your reputation and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. The cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect of them. Is it you or is it the other person that is the real problem? Respect comes from dealing with the situation when it becomes evident. This presentation is how to change the viewing of this person and their behavior to where you move them to be solution orientated. Respect reduces stress, and it drives up trust, engagement, creativity and productivity.

The world has changed again this year. Respect is now how we interact, or don’t, with everyone, how we care about how we can impact others in a very negative way. Respect and civil behaviors now is: social distancing, self-isolation, containment, testing, PPE, curbside pickup, quarantining, zooming, senior’s hours, bonus (patriot) pay for front line essential workers. It is caring about how you could impact others by personal contact, by not passing on COVID19. We still need personal respect driven by responsible civil behaviour. It is stopping the covidiots as we struggle to get off the ‘corona coaster’ of fear. We must care about how we interact with people.

Respect comes from being trusted - in you, your organization your product and service. What is the cost when we don’t? Indifference, an appearance of a lack of respect for others and self-respect for the person. Uncivil behaviour, (rude, uncaring) left unaddressed, begins a downward spiral you and your employees can’t afford. Incivility leads to gossip, rumors, and then to bullying, harassment and ultimately, what we see too much in the news every day now, bad behavior and harassment. This presentation covers how you can communicate the best attributes of respect and civil, conscious, caring behaviour to and by everyone. The payback is better relationships and personal appreciation.

  • $149.00

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