Making the Change from Staff to Supervisor to Leader: Meeting the Challenges of Your New Role
  • CODE : AUDR-0054
  • Duration : 90 Minutes
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Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey is currently a faculty member of the American Management Association.

This webinar has been approved for 1.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at

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Becoming a new supervisor is an exciting step in your career. But chances are, the skills that got you promoted may not fully lay the groundwork for supervisory success. There are five categories of supervisory skills to focus on in order to accelerate your success as a supervisor. They are:

  • People skills ("soft" skills) 
  • Setting expectations, managing performance
  • Communication
  • People development
  • Technical skills

Many new supervisors focus far too much time and energy on the technical skills of their job function and business unit. After all, this expertise and background are what got them promoted in the first place. The better focus for new supervisors is on the “soft” skills related to communicating with, coaching, and developing people. Remember you cannot be successful if the people on your team are not successful. That means you need to invest in their success. Managers and supervisors are expected to get today’s work done through other people and to build the capacity of the team for the long-term, too. Think of your dual role as managing work and leading people. Leading people and investing in them for their success is the key to being a successful supervisor.

Areas Covered

  • Stepping into your new supervisory role
  • A checklist for new supervisors
  • Setting boundaries with coworkers/peers
  • Communicating more effectively as a supervisor
  • Common mistakes of new supervisors
  • The distinction between a “boss” and a “leader”
  • Manage friends and former co-workers the right way

Course Level - Intermediate

Who Should Attend

  • HR professionals
  • Managers
  • Supervisors
  • Business owners
  • Team leaders

Topic Background

Management is not an easy job, especially when you’re new. Whereas before you only had yourself to worry about, now you’re responsible for leading a team. And this includes lots of responsibilities and expectations that you may not be prepared to deal with.

  • $200.00

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