Do’s and Don’ts of Being a Successful Credit Professional
Ron has over thirty years in credit management in the clothing, door and window manufacturing, wine, the medical device industry, and now direct mailing. He holds a BS in Accounting and has received his certification in credit and finance from the Amos Tuck business school at Dartmouth University. Ron has been an instructor for NACM for 21 years teaching both the CAP and ACAP classes helping over 150 credit people prepare for their credit designations. Ron is currently the Director of Credit and Collections and payment solutions at Mspark Inc, the number two direct mailing company in the US. Ron has been honored with the following awards for his efforts in giving back to the credit community; NACM National instructor of the year 2010, Credit Executive of Upstate NY in 2011, and the NACM CCE award of Excellence in 2013. He has a passion for his profession and is continually looking to share his knowledge so others can grow theirs.
The speaker has 30 years of experience managing and directing Credit teams working in both Public and Private organizations, six in total. During this time the experiences he has had with reviewing employees, terminating employees, developing dysfunctional departments into World-class teams. From his experiences, you will learn what things you can do to help further your career, how to do them, and also how not to go about doing them. From seeing people using social media that hurt their careers to using social media to help terminate someone. How do you handle gossip in the workplace, what can you do as a manager to control it? What do you do when raise times come and the maximum amount to give everyone 3%, do you take the wimpy way out and give all your people 3% despite the fact some are higher performers than others, or do you do the hard work and give the good performers more than the 3% and give the others less knowing they will not be happy with you? All these topics will be discussed in this one-hour session.
- Understanding your companies culture
- Learning to deal with your boss
- How to educate your Credit team
- Learn about the areas that you need to review in your Credit area looking for improvements
- Things NEVER to discuss in the workplace and why
- How best to manage your Credit team and each person
Course Level - For anyone who works in an organization
Who Should Attend
Any level position in Credit from cash application, Collector, Analyst, Manager or Director
Why Should You Attend
If you are newly entering the workforce or even have 10 years or more there are certain behaviors that if you exhibit, could derail your career. This webinar will tell you the situations you need to avoid, the things you should never say, and how to best handle situations with your co-workers and bosses. You will learn how to understand your bosses’ style and, in some situations, educate your boss. You will learn how to be a good team player and if you Supervise or Manage a Credit department you will better understand how to deal with issues like Dealing with People with a Silo Mentality, Understand PCI compliance, how to give performance appraisals, and lead your team.